[ACE-962] While completing the HBB order from FFMS I am getting error. - Mobinets-JIRA

Details

Type: Bug
Status: Rejected (View Workflow)
Priority: Normal
Resolution: Cancelled
Affects Version/s: None
Fix Version/s: None
Component/s: FN
Labels:
None Labels

Customer:

OMAN-Tel

Description

Dear @prashanthc@ducont.com/ @Lakshmikandank@fsmglobal.com,

While completing the HBB order from FFMS I am getting error.

Please find the error details from the attachment & fix the issue asap.

Regards
Sudhansu Maharana

Dear @Sudhansu Sekhar Maharana,

Kindly find the Request and Response XML for your reference.

Request XML :
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://server.api.nep.mobinets.com/"><soapenv:Header/><soapenv:Body><ser:completeTask><woNo>91462854</woNo><taskName>CPE INSTALLATION</taskName></ser:completeTask></soapenv:Body></soapenv:Envelope>

Response XML :

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Body><ns2:completeTaskResponse xmlns:ns2="http://server.api.nep.mobinets.com/"><return><responseCode>1</responseCode><responseMessage>Complete Task Failed: [WO:91462854] [Task: CPE INSTALLATION] [Completed By: FFMS] Work Order with number :91462854 doesn't exist</responseMessage></return></ns2:completeTaskResponse></soap:Body></soap:Envelope>

Dear @mbaye lo
The completeTask API requires as input a wono, which represents the service order number. In the shared example, the input 91462854 is an arborId, so the FN returns an exception.
To achieve the happy path, please pass the related wono instead of the arborId.

Best Regards,
Ayed
________________________________________
De : Zein Trabelsi <Zein.Trabelsi@nuiva.com>
Envoyé : vendredi 5 juin 2026 11:04
À : mbaye lo <mbaye.lo@nuiva.com>; Ayed Bada <Ayed.Bada@nuiva.com>
Cc : Khaled Khalil <Khaled.Khalil@nuiva.com>; Hassan Abdine <Hassan.Abdine@nuiva.com>
Objet : Re: Milestone 2 - FN Test Cases - Discussion

Dear @mbaye lo
Kindly open JIRA ticket for that purpose and attach details + specify the platform .

Dear @Ayed Bada For your kind support .
________________________________________
From: mbaye lo <mbaye.lo@nuiva.com>
Sent: Friday, June 5, 2026 8:23 AM
To: Zein Trabelsi <Zein.Trabelsi@nuiva.com>; Khaled Khalil <Khaled.Khalil@nuiva.com>; Hassan Abdine <Hassan.Abdine@nuiva.com>
Subject: TR: Milestone 2 - FN Test Cases - Discussion

Looping @Zein Trabelsi, @Khaled Khalil, @Hassan Abdine

De : Lakshmi Kandan K <Lakshmikandank@fsmglobal.com>
Envoyé : jeudi 4 juin 2026 13:24
À : Sudhansu Sekhar Maharana <sudhansu.maharana@omantel.om>; Pushpita Jagtap <pushpita.jagtap@omantel.om>; Prashanth Chandran <prashanthc@ducont.com>
Cc : Yasssin Geehad[MSP] <Yasssin.Geehad.msp@omantel.om>; mbaye lo <mbaye.lo@nuiva.com>; Guru Krishna Panda[MSP] <guru.panda.msp@omantel.om>; Anshuman Mohanty <anshuman.mohanty.msp@omantel.om>; NGOSS_Support <NGOSS_Support@omantel.om>
Objet : Re: Milestone 2 - FN Test Cases - Discussion

Add Link

Issue Links

clones

ACE-694 checkMwOrGeFeasibility SRD API is failing

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Activity

Ascending order - Click to sort in descending order

made changes - 08/Jun/26 6:45 AM

Field	Original Value	New Value

made changes - 08/Jun/26 6:45 AM

Link

This issue clones ~~ACE-694~~ [ ~~ACE-694~~ ]

made changes - 08/Jun/26 7:14 AM

Description

checkMwOrGeFeasibility API is failing

Request :
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://server.internal.api.srd.nep.mobinets.com/">
   <soapenv:Header/>
   <soapenv:Body>
      <ser:checkMwOrGeFeasibility>
         
         <requestId>821</requestId>
         
         <serviceName>1319442_FBB</serviceName>
         
         <siteLat>23.55626893321905</siteLat>
         
         <siteLong>58.21754375406719</siteLong>
         
         <maxDistanceInMeters>30.0</maxDistanceInMeters>
         
         <coordinateFormat>geo_wgs84</coordinateFormat>
         
         <bandWith>10</bandWith>
         
         <nbLines>10</nbLines>
         
         <nbChannels>10</nbChannels>
      </ser:checkMwOrGeFeasibility>
   </soapenv:Body>
</soapenv:Envelope>

Response:
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
   <soap:Body>
      <soap:Fault>
         <faultcode>soap:Server</faultcode>
         <faultstring>eq(null) is not allowed. Use isNull() instead</faultstring>
         <detail>
            <ns1:NepFault xmlns:ns1="http://server.internal.api.srd.nep.mobinets.com/">
               <errorCode xmlns:ns2="http://server.internal.api.srd.nep.mobinets.com/">-1</errorCode>
            </ns1:NepFault>
         </detail>
      </soap:Fault>
   </soap:Body>
</soap:Envelope>

Dear @prashanthc@ducont.com/ @Lakshmikandank@fsmglobal.com,

While completing the HBB order from FFMS I am getting error.

Please find the error details from the attachment & fix the issue asap.

Regards
Sudhansu Maharana

Dear @Sudhansu Sekhar Maharana,

Kindly find the Request and Response XML for your reference.

Request XML :
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://server.api.nep.mobinets.com/"><soapenv:Header/><soapenv:Body><ser:completeTask><woNo>91462854</woNo><taskName>CPE INSTALLATION</taskName></ser:completeTask></soapenv:Body></soapenv:Envelope>

Response XML :

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Body><ns2:completeTaskResponse xmlns:ns2="http://server.api.nep.mobinets.com/"><return><responseCode>1</responseCode><responseMessage>Complete Task Failed: [WO:91462854] [Task: CPE INSTALLATION] [Completed By: FFMS] Work Order with number :91462854 doesn't exist</responseMessage></return></ns2:completeTaskResponse></soap:Body></soap:Envelope>

Dear @mbaye lo
The completeTask API requires as input a wono, which represents the service order number. In the shared example, the input 91462854 is an arborId, so the FN returns an exception.
To achieve the happy path, please pass the related wono instead of the arborId.

Best Regards,
Ayed
________________________________________
De : Zein Trabelsi <Zein.Trabelsi@nuiva.com>
Envoyé : vendredi 5 juin 2026 11:04
À : mbaye lo <mbaye.lo@nuiva.com>; Ayed Bada <Ayed.Bada@nuiva.com>
Cc : Khaled Khalil <Khaled.Khalil@nuiva.com>; Hassan Abdine <Hassan.Abdine@nuiva.com>
Objet : Re: Milestone 2 - FN Test Cases - Discussion

Dear @mbaye lo
Kindly open JIRA ticket for that purpose and attach details + specify the platform .

Dear @Ayed Bada For your kind support .
________________________________________
From: mbaye lo <mbaye.lo@nuiva.com>
Sent: Friday, June 5, 2026 8:23 AM
To: Zein Trabelsi <Zein.Trabelsi@nuiva.com>; Khaled Khalil <Khaled.Khalil@nuiva.com>; Hassan Abdine <Hassan.Abdine@nuiva.com>
Subject: TR: Milestone 2 - FN Test Cases - Discussion

Looping @Zein Trabelsi, @Khaled Khalil, @Hassan Abdine

De : Lakshmi Kandan K <Lakshmikandank@fsmglobal.com>
Envoyé : jeudi 4 juin 2026 13:24
À : Sudhansu Sekhar Maharana <sudhansu.maharana@omantel.om>; Pushpita Jagtap <pushpita.jagtap@omantel.om>; Prashanth Chandran <prashanthc@ducont.com>
Cc : Yasssin Geehad[MSP] <Yasssin.Geehad.msp@omantel.om>; mbaye lo <mbaye.lo@nuiva.com>; Guru Krishna Panda[MSP] <guru.panda.msp@omantel.om>; Anshuman Mohanty <anshuman.mohanty.msp@omantel.om>; NGOSS_Support <NGOSS_Support@omantel.om>
Objet : Re: Milestone 2 - FN Test Cases - Discussion

made changes - 08/Jun/26 7:14 AM

Summary

CLONE - checkMwOrGeFeasibility SRD API is failing

While completing the HBB order from FFMS I am getting error.

Khaled Khalil made changes - 08/Jun/26 7:48 AM

Component/s		FN [ 16303 ]
Component/s	SRD [ 16304 ]

Khaled Khalil made changes - 08/Jun/26 7:48 AM

Assignee

Zein Trabelsi [ ztrabelsi ]

Ayed Bada [ abada ]

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added a comment - 08/Jun/26 2:29 PM

After checking the FFMS logs, I could not find the related order.
I also analyzed the logs for environments 84, 80, and Production and found that we did not receive any complete request on 04/06/2026. As a result, when we accessed environment 84, we found that the order associated with the mentioned task was still In Progress.
Kindly contact the other team and verify that they are using the correct configuration for FN 84, as this type of issue typically occurs when FFMS sends a complete request to a different environment where the corresponding order has not been created.

Show

added a comment - 08/Jun/26 2:29 PM After checking the FFMS logs, I could not find the related order. I also analyzed the logs for environments 84, 80, and Production and found that we did not receive any complete request on 04/06/2026. As a result, when we accessed environment 84, we found that the order associated with the mentioned task was still In Progress. Kindly contact the other team and verify that they are using the correct configuration for FN 84, as this type of issue typically occurs when FFMS sends a complete request to a different environment where the corresponding order has not been created.

Ayed Bada made changes - 08/Jun/26 2:30 PM

Status	Open Bug [ 10108 ]	Rejected [ 10100 ]
Assignee	Ayed Bada [ abada ]	Mbaye Lo [ mbayel ]
Resolution		Cancelled [ 10100 ]

Transition

Time In Source Status

Execution Times

Last Executer

Last Execution Date

Open Bug

Rejected

7h 44m

Ayed Bada

08/Jun/26 2:30 PM

Invalid license: EXPIRED

People

Assignee:

Mbaye Lo

Reporter:

Mbaye Lo

Rejected By:

Ayed Bada

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Dates

Due:

03/Mar/26

Created:

08/Jun/26 6:45 AM

Updated:

08/Jun/26 2:30 PM

Resolved:

08/Jun/26 2:30 PM

Planned Start:

03/Mar/26 12:00 AM

Planned End:

03/Mar/26 12:00 AM

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