L3 Support
  1. L3 Support
  2. LS-1027

NEP Logout via ADFS – Session Not Terminating Properly (ADFS URL Error)

        Details

        • Type: Bug Bug
        • Status: Ready for QA Ready for QA (View Workflow)
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Component/s: NEP
        • Labels:
          None Labels
        • Customer:
          Airtel India
        • Complexity:
          Very High
        • Product:
          NEP

          Description

          Users are facing errors while logging out of NEP through ADFS. The logout process does not terminate the session properly, leading to session persistence issues.

          This may also be contributing to the “User already authenticated” issue.

          Steps to Reproduce:

          Login to NEP via ADFS
          Click on Logout
          Observe behavior

          Actual Result:

          Error during logout (ADFS URL issue)
          Session not terminated

          Expected Result:

          Successful logout without errors
          Complete session termination (both NEP + ADFS)

          Impact:

          Sessions remain active
          Users face login issues later
          Security concern (session persistence)

            Activity

            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		5d 17h 12m 1 Omar Kamalddine 31/Mar/26 4:11 AM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		6s 1 Omar Kamalddine 31/Mar/26 4:11 AM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		3d 9h 26m 1 Omar Kamalddine 03/Apr/26 1:37 PM
            To Be Released To Be Released Ready for QA Ready for QA
            		3m 9s 1 Khaled Khalil 03/Apr/26 1:40 PM
            Cancel

              People

              • Assignee:
                Sanju Yadav
                Reporter:
                Sanju Yadav
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Due:
                  Created:
                  Updated:
                  Planned Start:
                  Planned End:

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