Details
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Type:
Bug
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Status:
Open Bug
(View Workflow)
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Priority:
Normal
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Resolution: Unresolved
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Component/s: NEP
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Labels:
-
Customer:Ooreedo Tunisia
Description
Dear Khaled Khalil,
Could you please assign a NEP DEV resource to check & fix the below described issue:
This JIRA should be dedicated to addressing the following issues:
(I) All shelves are visible; however, they cannot be opened or edited (Like BBU3900/BBU3910/BBU5900, these shelf are available but can be opened or edited).
(II) No boards are visible in NEP (verified with sample cases). It appears that board information across all domains is currently missing, as shown in the attached snippet.
Regards,
Indrasan
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2026-04-30 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2026-04-30 24:00 (milestone: set planned end date to due date) |
| Description |
We are trying to view the data in NEP; however, no data is currently visible, and it appears that NEP is empty.
Could you please check and confirm? Regards, Indrasan |
| Attachment | XML Import Not Possible Due To Error.png [ 132300 ] | |
| Attachment | No Boards Seems In NEP.png [ 132301 ] | |
| Attachment | Blank IDU Report.png [ 132302 ] | |
| Attachment | Blank Core Element Report.png [ 132303 ] | |
| Attachment | Bank BSC Report.png [ 132304 ] |
| Attachment | Blank RNC Report.png [ 132305 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Marwan Kanaan [ mkanaan ] |
| Component/s | NEP [ 16200 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 30 minutes [ 1800 ] | |
| Worklog Id | 296800 [ 296800 ] |
| Baseline Start | 2026-04-30 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2026-04-30 24:00 (set baseline based of initial work logging) |
| Time Spent | 30 minutes [ 1800 ] | 1 hour [ 3600 ] |
| Worklog Id | 296800 [ 296800 ] |
| Summary | Blank Data In NEP Across All Domain | Catalogue Not Showing Correct In NEP_All Domain After Postgre Migration |
| Description |
We are trying to view the data in NEP; however, no data is currently visible, and it appears that NEP is empty.
Could you please check and confirm? Regards, Indrasan |
Dear [~kkhalil],
We need to confirm the following points: A blank report is currently displayed in NEP due to the Postgre migration. This issue is expected to be resolved once the configuration path is corrected by the Integration team, followed by XML import. This JIRA should be dedicated to addressing the following issues: (I) All shelves are visible; however, they cannot be opened or edited. (II) No boards are visible in NEP (verified with sample cases). It appears that board information across all domains is currently missing, as shown in the attached snippet. Regards, Indrasan |
| Attachment | Bank BSC Report.png [ 132304 ] |
| Attachment | Blank Core Element Report.png [ 132303 ] |
| Attachment | Blank RNC Report.png [ 132305 ] |
| Attachment | Blank IDU Report.png [ 132302 ] |
| Attachment | XML Import Not Possible Due To Error.png [ 132300 ] |
| Comment |
[ As discussed, this issue appears to be related to the migration. Until a fix is implemented, we need to verify whether the catalogue models are available in NEP or not?.
I checked the RAN catalogue models in NEP and observed the following: 1- All models are available and can be opened/edited. 2- All cabinets are available and can be opened/edited. 3- All shelves are available, but they cannot be opened or edited. 4- No boards are available in NEP (Checked for sample cases). It appears that board information from all domains is currently missing (As we can see in attached snippet). Still, we cannot start xml import due to below error (Attached) ] |
| Comment |
[ As discussed with Bassem, we need to confirm the following points:
A blank report is currently displayed in NEP due to the Postgre migration. This issue is expected to be resolved once the configuration path is corrected by the Integration team, followed by XML import. This JIRA should be dedicated to addressing the following issues: (I) All shelves are visible; however, they cannot be opened or edited. (II) No boards are visible in NEP (verified with sample cases). It appears that board information across all domains is currently missing, as shown in the attached snippet. ] |
| Description |
Dear [~kkhalil],
We need to confirm the following points: A blank report is currently displayed in NEP due to the Postgre migration. This issue is expected to be resolved once the configuration path is corrected by the Integration team, followed by XML import. This JIRA should be dedicated to addressing the following issues: (I) All shelves are visible; however, they cannot be opened or edited. (II) No boards are visible in NEP (verified with sample cases). It appears that board information across all domains is currently missing, as shown in the attached snippet. Regards, Indrasan |
Dear [~kkhalil],
Could you please assign a NEP DEV resource to check & fix the below described issue: This JIRA should be dedicated to addressing the following issues: (I) All shelves are visible; however, they cannot be opened or edited (Like BBU3900/BBU3910/BBU5900, these shelf are available but can be opened or edited). (II) No boards are visible in NEP (verified with sample cases). It appears that board information across all domains is currently missing, as shown in the attached snippet. Regards, Indrasan |
| Attachment | Shelf Issue.png [ 132504 ] |
| Attachment | Boards Issue.png [ 132505 ] |
| Time Spent | 1 hour [ 3600 ] | 2 hours [ 7200 ] |
| Worklog Id | 296809 [ 296809 ] |
| Time Spent | 2 hours [ 7200 ] | 3 hours [ 10800 ] |
| Worklog Id | 296800 [ 296800 ] |
| Time Spent | 3 hours [ 10800 ] | 3 hours, 30 minutes [ 12600 ] |
| Worklog Id | 296800 [ 296800 ] |
