Details
-
Type:
Technical task
-
Status:
Cancelled
(View Workflow)
-
Priority:
Normal
-
Resolution: Cancelled
-
Component/s: None
-
Labels:None Labels
-
Customer:OMAN-Tel
Description
we require the below changes :-
• CUSTOM Task should be created as well for mobile coverage requests.
• SLA Duration to be upto only one decimal point.
• CUSTOM_TAS_FIXED and CUSTOM_TAS_MOBILE task to be created to enable the team to have a separate view of fixed and mobile and have the flexibility extract a combined report for the TAS performance.
• ADD a column for the same report to show SLA exceeded flag (True / False)
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-01-21 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-01-21 24:00 (milestone: set planned end date to due date) |
| Status | Open Bug [ 10108 ] | Cancelled [ 10013 ] |
| Resolution | Cancelled [ 10100 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
182d 7h 2m | 1 | Abir Messaikeh | 18/Jul/25 3:42 PM |
|
Links Hierarchy |
 Documentation
|