Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Resolution: Fixed
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Component/s: None
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Customer:Airtel India
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Severity:Critical
Description
Hi Srishti,
Around 150 cells are stuck in error and are not being parsed in NEP because their parent EnodeB is not found, as reflected in the error snapshot.
In the MH circle CSV, I can see a code in the EnodeB column data, which is also present in the Prod XML. Ideally, these cells should not be stuck in error—please check.
This is a recurring issue and I have encountered this issue in multiple circles, but for now I am sharing the data only for MH Circle.
This issue also gets resolved automatically if we check the same cell after a few weeks, We need to perform an RCA for this as well.
Attachments
Activity
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- Time Spent:
- 1 day
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checked the issue celles not importing checking the cells related parent enodeb and trying to check the error trown in error network report
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- Time Spent:
- 4 hours
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checked the issue on PROD and local
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-03-13 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-03-13 24:00 (milestone: set planned end date to due date) |
| Assignee | Ankit Bhardwaj [ abhardwaj ] | Srishti Kashyap [ skashyap ] |
| Labels | L3 |
| Attachment | MH cell list.xlsx [ 104603 ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Attachment | pic.png [ 104608 ] | |
| Attachment | image (16).png [ 104609 ] | |
| Attachment | image (15).png [ 104610 ] | |
| Attachment | image (14).png [ 104611 ] | |
| Attachment | image (13).png [ 104612 ] |
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- Time Spent:
- 6 hours
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checking the issue of enodeb error report
Hi Dear
As checked the shared error is coming from errorAlarms in XML indicating missing data with respect to enodeb. Kindly check the xml ss attched
| Attachment | Screenshot 2025-03-12 152147.png [ 104711 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 6 hours [ 21600 ] | |
| Worklog Id | 262210 [ 262210 ] |
| Baseline Start | 2025-03-13 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-03-13 24:00 (set baseline based of initial work logging) |
| Time Spent | 6 hours [ 21600 ] | 1 day, 2 hours [ 36000 ] |
| Worklog Id | 262212 [ 262212 ] |
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- Time Spent:
- 4 hours
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checking the issue waiting for xml
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- Time Spent:
- 1 day
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checked the enodeb mention checking related data in db asking for pwrmission to check DB trying to check reports for same ..investigation the enodeb raised problem with checking the error in code
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Assignee | Srishti Kashyap [ skashyap ] | Abir Messaikeh [ amessaikeh ] |
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- Time Spent:
- 1 day
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cheked the code for error in enodeb trouble shooting locally requested for xml... discussed with nazih checking with respect to its parent node type
Need a small size xml containing the sample enodebs not importing.
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- Time Spent:
- 4 hours
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checked the details of sran alingned them sahred to team
Following the investigation regarding the issue you shared, we found the following:
• The shared eNodeB sample is of type role4g, with its parent type being SRANBS.
• Upon further review, it was found that the parent SRANBS node is not being imported due to an existing BTS type or role already present in NEP. Please refer to the attached screenshot for more details.
As a result, the parent SRANBS is not imported, which consequently prevents the related role4g (eNodeB) from being imported as well.
| Attachment | Screenshot 2025-03-21 110128.png [ 105301 ] |
| Time Spent | 1 day, 2 hours [ 36000 ] | 1 day, 6 hours [ 50400 ] |
| Worklog Id | 263129 [ 263129 ] |
| Time Spent | 1 day, 6 hours [ 50400 ] | 2 days, 6 hours [ 79200 ] |
| Worklog Id | 263130 [ 263130 ] |
| Time Spent | 2 days, 6 hours [ 79200 ] | 3 days, 2 hours [ 93600 ] |
| Worklog Id | 263132 [ 263132 ] |
| Time Spent | 3 days, 2 hours [ 93600 ] | 4 days, 2 hours [ 122400 ] |
| Worklog Id | 263133 [ 263133 ] |
| Time Spent | 4 days, 2 hours [ 122400 ] | 1 week, 2 hours [ 151200 ] |
| Worklog Id | 263141 [ 263141 ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Dev Verification Done | Code Review [ 10702 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Abir Messaikeh [ amessaikeh ] | Priyasha Tiwari [ ptiwari ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Resolution | Fixed [ 1 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4h 21m | 1 | Srishti Kashyap | 11/Mar/25 10:28 AM | |||||
|
7d 21h 25m | 1 | Abir Messaikeh | 19/Mar/25 7:53 AM | |||||
|
7d 21h 21m | 1 | Srishti Kashyap | 27/Mar/25 5:15 AM | |||||
|
3h 50m | 1 | Khaled Khalil | 27/Mar/25 9:06 AM | |||||
|
18d 1h 18m | 1 | Priyasha Tiwari | 14/Apr/25 11:24 AM | |||||
|
13s | 1 | Priyasha Tiwari | 14/Apr/25 11:25 AM |
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 Documentation
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Hi Dear
I checked the issue of trailing mail. I found its not to be an issue as the cell which are not importing doesn’t have there parent enodeb imported in NEP. Also as checked in network error report there are error corresponding to parent Enodeb.
Checked for the cell :976420-7_MH_ZQ_F1_OM_NDG6420B_B with parent enodeb :LNBTS-976420.
SS attached for your reference.