L3 Support
  1. L3 Support
  2. LS-165 New requirements for SLA Tasks Report
  3. LS-339

New requirements for SLA Tasks Report : Testing

        Details

        • Type: Technical task Technical task
        • Status: Cancelled Cancelled (View Workflow)
        • Priority: Normal Normal
        • Resolution: Cancelled
        • Component/s: None
        • Labels:
        • Customer:
          OMAN-Tel

          Description

          we require the below changes :-

          • CUSTOM Task should be created as well for mobile coverage requests.
          • SLA Duration to be upto only one decimal point.
          • CUSTOM_TAS_FIXED and CUSTOM_TAS_MOBILE task to be created to enable the team to have a separate view of fixed and mobile and have the flexibility extract a combined report for the TAS performance.
          • ADD a column for the same report to show SLA exceeded flag (True / False)

            Activity

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            Aya Said made changes -
            Field Original Value New Value
            Aya Said made changes -
            Labels SRD
            Abir Messaikeh made changes -
            Status Open Bug [ 10108 ] Cancelled [ 10013 ]
            Resolution Cancelled [ 10100 ]
            Cancel

              People

              • Assignee:
                Khaled Khalil
                Reporter:
                Salem Dannawi
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