Details
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Type:
CR
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Status:
Closed
(View Workflow)
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Resolution: Fixed
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Component/s: None
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Customer:OMAN-Tel
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Severity:Minor
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Classification:CR
Description
Kindly can you assist in the SRd reporting as I need the below information:-
1. SRD’s requests/Completed based on yearly/Staff ID/ Type of service.
As we are reporting below OKR’s we need to map it accordingly, from when the SRD requests come to TAS until all solution is gathered and closed.
Design/Optimize economically cost effective, innovative WAN connectivity ( Fixed, FBB, ILL, DIA, MPLS, MPLS GOLD, P2P, VSAT, WFBB, SIP, WIFI, SDWAN, Ethernet P2P) solutions customized for Enterprise Business corporate clients. Ensuring complete end to end design For
• Network Available within 2 working days,
• partial network Available within 6 working days,
• Green field within 14 working days.
Design/Optimize economically cost effective, innovative Mobile solutions ( RAN/IBS) customized for Enterprise Business corporate clients. Ensuring complete end to end design For:
• Network Available within 2 working days,
• partial network Available within 6 working days,
• Green field within 14 working days
Request raised in GTM
Attachments
Activity
| Status | Bug/s Found [ 10208 ] | Closed [ 6 ] |
| Resolution | Fixed [ 1 ] |
| Comment |
[ logs
https://login.microsoftonline.com/94e2b2fc-9770-47dd-bd27-c19052afde21/oauth2/authorize?client_id=00000003-0000-0ff1-ce00-000000000000&response_mode=form_post&response_type=code+id_token&resource=00000003-0000-0ff1-ce00-000000000000&scope=openid&nonce=1DE3748E7AEA075369B7F7DA4D98E4E05252E4F36D47DF9C-2F69486BC36B4466916271107B588EC0512EA5EA82B1A0FDC8A605E799C64423&redirect_uri=https%3a%2f%2fmobinets-my.sharepoint.com%2f_forms%2fdefault.aspx&state=OD0w&claims=%7b"id_token"%3a%7b"xms_cc"%3a%7b"values"%3a%5b"CP1"%5d%7d%7d%7d&wsucxt=1&cobrandid=11bd8083-87e0-41b5-bb78-0bc43c8a8e8a&client-request-id=b3fe96a1-c040-a000-a343-8e5eb9c71ac3&sso_nonce=AwABEgEAAAADAOz_BQD0_2p8VQ2wCDtCQDlEZHnJ4_skr1JIDA06_m0a-a5BaYoReJ02jn8q4lYlzQtN1fjKypgi5AKhptwPRTJ-R40isy0gAA&mscrid=b3fe96a1-c040-a000-a343-8e5eb9c71ac3&login_hint=Salem.Dannawi%40mobinets.com ] |
| Time Spent | 2 weeks, 3 hours [ 298800 ] | 2 weeks, 1 day, 3 hours [ 327600 ] |
| Worklog Id | 260458 [ 260458 ] |
| Time Spent | 1 week, 4 days, 3 hours [ 270000 ] | 2 weeks, 3 hours [ 298800 ] |
| Worklog Id | 260457 [ 260457 ] |
| Time Spent | 1 week, 3 days, 6 hours [ 252000 ] | 1 week, 4 days, 3 hours [ 270000 ] |
| Worklog Id | 260456 [ 260456 ] |
| Time Spent | 1 week, 2 days, 6 hours [ 223200 ] | 1 week, 3 days, 6 hours [ 252000 ] |
| Worklog Id | 260455 [ 260455 ] |
| Time Spent | 1 week, 2 days, 3 hours [ 212400 ] | 1 week, 2 days, 6 hours [ 223200 ] |
| Worklog Id | 260203 [ 260203 ] |
| Labels | MS_OT | MS_OT SRD |
| Description |
Kindly can you assist in the SRd reporting as I need the below information:-
1. SRD’s requests/Completed based on yearly/Staff ID/ Type of service. As we are reporting below OKR’s we need to map it accordingly, from when the SRD requests come to TAS until all solution is gathered and closed. Design/Optimize economically cost effective, innovative WAN connectivity ( Fixed, FBB, ILL, DIA, MPLS, MPLS GOLD, P2P, VSAT, WFBB, SIP, WIFI, SDWAN, Ethernet P2P) solutions customized for Enterprise Business corporate clients. Ensuring complete end to end design For • Network Available within 2 working days, • partial network Available within 6 working days, • Green field within 14 working days. Design/Optimize economically cost effective, innovative Mobile solutions ( RAN/IBS) customized for Enterprise Business corporate clients. Ensuring complete end to end design For: • Network Available within 2 working days, • partial network Available within 6 working days, • Green field within 14 working days Request raised in GTM we have 2 new bugs here: • Task SLA report should cover open and closed requests • Task SLA report custom task should reflect the users who participated in the request from TAS team |
Kindly can you assist in the SRd reporting as I need the below information:-
1. SRD’s requests/Completed based on yearly/Staff ID/ Type of service. As we are reporting below OKR’s we need to map it accordingly, from when the SRD requests come to TAS until all solution is gathered and closed. Design/Optimize economically cost effective, innovative WAN connectivity ( Fixed, FBB, ILL, DIA, MPLS, MPLS GOLD, P2P, VSAT, WFBB, SIP, WIFI, SDWAN, Ethernet P2P) solutions customized for Enterprise Business corporate clients. Ensuring complete end to end design For • Network Available within 2 working days, • partial network Available within 6 working days, • Green field within 14 working days. Design/Optimize economically cost effective, innovative Mobile solutions ( RAN/IBS) customized for Enterprise Business corporate clients. Ensuring complete end to end design For: • Network Available within 2 working days, • partial network Available within 6 working days, • Green field within 14 working days Request raised in GTM |
| Status | QA In Progress [ 10015 ] | Bug/s Found [ 10208 ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Salem Dannawi [ sdannawi ] |
| Assignee | Salem Dannawi [ sdannawi ] | Khaled Khalil [ kkhalil ] |
| Description |
Kindly can you assist in the SRd reporting as I need the below information:-
1. SRD’s requests/Completed based on yearly/Staff ID/ Type of service. As we are reporting below OKR’s we need to map it accordingly, from when the SRD requests come to TAS until all solution is gathered and closed. Design/Optimize economically cost effective, innovative WAN connectivity ( Fixed, FBB, ILL, DIA, MPLS, MPLS GOLD, P2P, VSAT, WFBB, SIP, WIFI, SDWAN, Ethernet P2P) solutions customized for Enterprise Business corporate clients. Ensuring complete end to end design For • Network Available within 2 working days, • partial network Available within 6 working days, • Green field within 14 working days. Design/Optimize economically cost effective, innovative Mobile solutions ( RAN/IBS) customized for Enterprise Business corporate clients. Ensuring complete end to end design For: • Network Available within 2 working days, • partial network Available within 6 working days, • Green field within 14 working days Request raised in GTM |
Kindly can you assist in the SRd reporting as I need the below information:-
1. SRD’s requests/Completed based on yearly/Staff ID/ Type of service. As we are reporting below OKR’s we need to map it accordingly, from when the SRD requests come to TAS until all solution is gathered and closed. Design/Optimize economically cost effective, innovative WAN connectivity ( Fixed, FBB, ILL, DIA, MPLS, MPLS GOLD, P2P, VSAT, WFBB, SIP, WIFI, SDWAN, Ethernet P2P) solutions customized for Enterprise Business corporate clients. Ensuring complete end to end design For • Network Available within 2 working days, • partial network Available within 6 working days, • Green field within 14 working days. Design/Optimize economically cost effective, innovative Mobile solutions ( RAN/IBS) customized for Enterprise Business corporate clients. Ensuring complete end to end design For: • Network Available within 2 working days, • partial network Available within 6 working days, • Green field within 14 working days Request raised in GTM we have 2 new bugs here: • Task SLA report should cover open and closed requests • Task SLA report custom task should reflect the users who participated in the request from TAS team |
| Assignee | Sara Saddik [ ssaddik ] | Salem Dannawi [ sdannawi ] |
| Time Spent | 1 week, 1 day, 3 hours [ 183600 ] | 1 week, 2 days, 3 hours [ 212400 ] |
| Worklog Id | 258688 [ 258688 ] |
| Assignee | Mohamad Kalawoun [ mkalawoun ] | Sara Saddik [ ssaddik ] |
| Assignee | Salem Dannawi [ sdannawi ] | Mohamad Kalawoun [ mkalawoun ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Sara Saddik [ ssaddik ] | Salem Dannawi [ sdannawi ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Time Spent | 1 week, 5 hours [ 162000 ] | 1 week, 1 day, 3 hours [ 183600 ] |
| Worklog Id | 258214 [ 258214 ] |
| Attachment | SLA_Report_Processes.zip [ 103482 ] |
| Time Spent | 4 days, 5 hours [ 133200 ] | 1 week, 5 hours [ 162000 ] |
| Worklog Id | 258208 [ 258208 ] |
| Time Spent | 3 days, 5 hours [ 104400 ] | 4 days, 5 hours [ 133200 ] |
| Worklog Id | 258207 [ 258207 ] |
| Time Spent | 3 days [ 86400 ] | 3 days, 5 hours [ 104400 ] |
| Worklog Id | 258206 [ 258206 ] |
| Time Spent | 2 days [ 57600 ] | 3 days [ 86400 ] |
| Worklog Id | 258146 [ 258146 ] |
| Time Spent | 1 day [ 28800 ] | 2 days [ 57600 ] |
| Worklog Id | 258145 [ 258145 ] |
| Baseline Start | 2024-10-22 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2024-10-22 24:00 (set baseline based of initial work logging) |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 1 day [ 28800 ] | |
| Worklog Id | 258144 [ 258144 ] |
| Assignee | Mohamad Kalawoun [ mkalawoun ] | Sara Saddik [ ssaddik ] |
| Assignee | Mohamad Kalawoun [ mkalawoun ] |
| Reporter | Abir Messaikeh [ amessaikeh ] | Salem Dannawi [ sdannawi ] |
| Project | Mobinets_Support [ 10405 ] | L3 Support [ 14300 ] |
| Key |
|
|
| Workflow | Support_WF_ABIR [ 178329 ] | Mobinets_Dev_WF_J4.4 [ 179207 ] |
| Status | L3 In Progress [ 10202 ] | Implementation in progress [ 10016 ] |
| Reporter | Salem Dannawi [ sdannawi ] | Abir Messaikeh [ amessaikeh ] |
| Issue Type | Feature [ 10101 ] | CR [ 10900 ] |
| Assignee | Mohamad Kalawoun [ mkalawoun ] | |
| Component/s | SRD [ 16100 ] |
| Summary | SLA'S REPORT | SLA'S REPORT - GTM 1081 |
| Classification | CR [ 13201 ] |
| Issue Type | Application issue [ 10208 ] | Feature [ 10101 ] |
| Status | L1 In Progress [ 10200 ] | L3 In Progress [ 10202 ] |
| Status | Customer Contacted [ 10305 ] | L1 In Progress [ 10200 ] |
| Status | Registered [ 10304 ] | Customer Contacted [ 10305 ] |
| Labels | MS_OT |
| Component/s | SRD [ 16100 ] |
| Status | Opened [ 1 ] | Registered [ 10304 ] |
| Assignee | Bassem Sabbagh [ bsabbagh ] | Mohamad Kalawoun [ mkalawoun ] |
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2024-10-22 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2024-10-22 24:00 (milestone: set planned end date to due date) |
