Details
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Type:
Bug
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Status:
Reopened
(View Workflow)
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Priority:
Normal
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Resolution: Not Fixed
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Component/s: NEP
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Labels:None Labels
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Customer:OMAN-Tel
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Product:NEP
Description
Dear @Abir Messaikeh, @Khaled Khalil,
We've found that some vendor tickets aren't being created because of an "Empty Description" error. We inserted CF_Pull into the Description template in the NEP_KQI table when these KQIs were created. Please review and let us know your recommendations.
Logs and NEP_KQI table exported sheet attached in link for your reference.
server.log.2025-06-30.gz
server.log.2025-06-30.gz:2025-06-30 22:22:05,549 ERROR [com.mobinets.nep.model.uttticket.controller.TroubleTicketsProcessingHandler] (org.springframework.scheduling.quartz.SchedulerFactoryBean#0_Worker-5) Error While Creating UttTicket for kqi name Huawei CPE Outdated dumps data, Diplay Name Huawei IP CPE Outdated dumps data , Empty Description
server.log.2025-06-30.gz:2025-06-30 22:21:21,773 ERROR [com.mobinets.nep.model.uttticket.controller.TroubleTicketsProcessingHandler] (org.springframework.scheduling.quartz.SchedulerFactoryBean#0_Worker-5) Error While Creating UttTicket for kqi name Cisco CPE Outdated dumps data, Diplay Name Cisco IP CPE Outdated dumps data , Empty Description
server.log.2025-06-30.gz:2025-06-30 20:20:58,480 ERROR [com.mobinets.nep.model.uttticket.controller.TroubleTicketsProcessingHandler] (org.springframework.scheduling.quartz.SchedulerFactoryBean#0_Worker-4) Error While Creating UttTicket for kqi name Cisco CPE Outdated dumps data, Diplay Name Cisco IP CPE Outdated dumps data , Empty Description
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-07-31 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-07-31 24:00 (milestone: set planned end date to due date) |
| Assignee | Khaled Khalil [ kkhalil ] | Marwan Kanaan [ mkanaan ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Abir Messaikeh [ amessaikeh ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Status | QA In Progress [ 10015 ] | Reopened [ 4 ] |
| Assignee | Abir Messaikeh [ amessaikeh ] | Khaled Khalil [ kkhalil ] |
| Resolution | Not Fixed [ 10200 ] |
| Status | Reopened [ 4 ] | Dev Scheduled [ 10014 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Mustapha Al-Hage [ malhage ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Assignee | Mustapha Al-Hage [ malhage ] | Khaled Khalil [ kkhalil ] |
| Assignee | Khaled Khalil [ kkhalil ] | Mustapha Al-Hage [ malhage ] |
| Assignee | Mustapha Al-Hage [ malhage ] | Marwan Kanaan [ mkanaan ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 4 hours [ 14400 ] | |
| Worklog Id | 279569 [ 279569 ] |
| Baseline Start | 2025-07-31 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-07-31 24:00 (set baseline based of initial work logging) |
| Time Spent | 4 hours [ 14400 ] | 1 day [ 28800 ] |
| Worklog Id | 279570 [ 279570 ] |
| Time Spent | 1 day [ 28800 ] | 1 day, 5 hours [ 46800 ] |
| Worklog Id | 279620 [ 279620 ] |
| Status | Implementation in progress [ 10016 ] | Dev Paused [ 10017 ] |
| Time Spent | 1 day, 5 hours [ 46800 ] | 1 day, 7 hours [ 54000 ] |
| Worklog Id | 279812 [ 279812 ] |
| Worklog Id | 279620 [ 279620 ] |
| Worklog Id | 279812 [ 279812 ] |
| Remaining Estimate | 0 minutes [ 0 ] | 1 hour [ 3600 ] |
| Time Spent | 1 day, 7 hours [ 54000 ] | 1 day, 6 hours [ 50400 ] |
| Worklog Id | 279620 [ 279620 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Abir Messaikeh [ amessaikeh ] |
| Remaining Estimate | 1 hour [ 3600 ] | 0 minutes [ 0 ] |
| Time Spent | 1 day, 6 hours [ 50400 ] | 2 days, 6 hours [ 79200 ] |
| Worklog Id | 285790 [ 285790 ] |
| Time Spent | 2 days, 6 hours [ 79200 ] | 3 days, 2 hours [ 93600 ] |
| Worklog Id | 288913 [ 288913 ] |
| Status | Dev Paused [ 10017 ] | Implementation in progress [ 10016 ] |
| Assignee | Abir Messaikeh [ amessaikeh ] | Marwan Kanaan [ mkanaan ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Attachment | 20260116_TRUNCATE_AND_DELETE_CORRUPTED_DATA.sql [ 126314 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Abir Messaikeh [ amessaikeh ] |
| Attachment | 20260116_TRUNCATE_AND_DELETE_CORRUPTED_DATA.sql [ 126314 ] |
| Attachment | 20260119_TRUNCATE_AND_DELETE_CORRUPTED_DATA.sql [ 126411 ] |
| Time Spent | 3 days, 2 hours [ 93600 ] | 4 days, 2 hours [ 122400 ] |
| Worklog Id | 289206 [ 289206 ] |
| Time Spent | 4 days, 2 hours [ 122400 ] | 4 days, 6 hours [ 136800 ] |
| Worklog Id | 289428 [ 289428 ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Status | QA In Progress [ 10015 ] | Reopened [ 4 ] |
| Assignee | Abir Messaikeh [ amessaikeh ] | Khaled Khalil [ kkhalil ] |
| Assignee | Khaled Khalil [ kkhalil ] | Marwan Kanaan [ mkanaan ] |
| Status | Reopened [ 4 ] | Dev Scheduled [ 10014 ] |
| Attachment | image (2).png [ 127802 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Abir Messaikeh [ amessaikeh ] |
| Time Spent | 4 days, 6 hours [ 136800 ] | 1 week, 2 hours [ 151200 ] |
| Worklog Id | 291126 [ 291126 ] |
| Worklog Id | 291126 [ 291126 ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Status | QA In Progress [ 10015 ] | Reopened [ 4 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Khaled Khalil [ kkhalil ] |
| Assignee | Khaled Khalil [ kkhalil ] | Marwan Kanaan [ mkanaan ] |
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