Dear @Abir Messaikeh, @Khaled Khalil,
We've found that some vendor tickets aren't being created because of an "Empty Description" error. We inserted CF_Pull into the Description template in the NEP_KQI table when these KQIs were created. Please review and let us know your recommendations.
Logs and NEP_KQI table exported sheet attached in link for your reference.

server.log.2025-06-30.gz

server.log.2025-06-30.gz:2025-06-30 22:22:05,549 ERROR [com.mobinets.nep.model.uttticket.controller.TroubleTicketsProcessingHandler] (org.springframework.scheduling.quartz.SchedulerFactoryBean#0_Worker-5) Error While Creating UttTicket for kqi name Huawei CPE Outdated dumps data, Diplay Name Huawei IP CPE Outdated dumps data , Empty Description

server.log.2025-06-30.gz:2025-06-30 22:21:21,773 ERROR [com.mobinets.nep.model.uttticket.controller.TroubleTicketsProcessingHandler] (org.springframework.scheduling.quartz.SchedulerFactoryBean#0_Worker-5) Error While Creating UttTicket for kqi name Cisco CPE Outdated dumps data, Diplay Name Cisco IP CPE Outdated dumps data , Empty Description

server.log.2025-06-30.gz:2025-06-30 20:20:58,480 ERROR [com.mobinets.nep.model.uttticket.controller.TroubleTicketsProcessingHandler] (org.springframework.scheduling.quartz.SchedulerFactoryBean#0_Worker-4) Error While Creating UttTicket for kqi name Cisco CPE Outdated dumps data, Diplay Name Cisco IP CPE Outdated dumps data , Empty Description