Details
-
Type:
Bug
-
Status:
Rejected
(View Workflow)
-
Priority:
Normal
-
Resolution: Done
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Component/s: SRD
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Customer:OMAN-Tel
Description
we have received email from customer containing 2 requests( Req#: 1691 and 1692 ), with mpls gold solution, after completing the 1st task ( request_acceptance) the request will not go to 2nd task ( select_solution), I have tried same 2 requests with mpls gold on staging platform and same issue,
while I have tried another request with fbb service and it's working well,
Please note that the issue is with mpls gold only and need your support to solve it ASAP because it's blocking customer's work.
Activity
-
- Time Spent:
- 3 hours
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analyze logs,
reproduce same on staging,
same issue,
try with other solution and working well,
the issue is with mpls gold
-
- Time Spent:
- 3 hours
-
the siteType field sent in the Request Creation API (of 1692 & 1691) is coming as null
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-08-26 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-08-26 24:00 (milestone: set planned end date to due date) |
| Description |
we have received email from customer containing 2 requests, with mpls gold solution, after completing the 1st task ( request_acceptance) the request will not go to 2nd task ( select_solution), I have tried same 2 requests with mpls gold on staging platform and same issue,
while I have tried another request with fbb service and it's working well, Please note that the issue is with mpls gold only and need your support to solve it ASAP because it's blocking customer's work. |
we have received email from customer containing 2 requests( Req#: 1691 and 1692 ), with mpls gold solution, after completing the 1st task ( request_acceptance) the request will not go to 2nd task ( select_solution), I have tried same 2 requests with mpls gold on staging platform and same issue,
while I have tried another request with fbb service and it's working well, Please note that the issue is with mpls gold only and need your support to solve it ASAP because it's blocking customer's work. |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 2 hours [ 7200 ] | |
| Worklog Id | 275377 [ 275377 ] |
| Baseline Start | 2025-08-26 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-08-26 24:00 (set baseline based of initial work logging) |
| Worklog Id | 275377 [ 275377 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Zein Trabelsi [ ztrabelsi ] |
| Time Spent | 2 hours [ 7200 ] | 3 hours [ 10800 ] |
| Worklog Id | 275377 [ 275377 ] |
| Time Spent | 3 hours [ 10800 ] | 6 hours [ 21600 ] |
| Worklog Id | 275403 [ 275403 ] |
-
- Time Spent:
- 1 hour, 30 minutes
-
reply to customer and try same on staging,
AM should modify from GTM side not SRD
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | Rejected [ 10100 ] |
| Assignee | Zein Trabelsi [ ztrabelsi ] | Salem Dannawi [ sdannawi ] |
| Resolution | Done [ 10000 ] |
| Time Spent | 6 hours [ 21600 ] | 7 hours, 30 minutes [ 27000 ] |
| Worklog Id | 275573 [ 275573 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1d 4m | 1 | Zein Trabelsi | 26/Aug/25 8:05 AM | |||||
|
12s | 1 | Zein Trabelsi | 26/Aug/25 8:05 AM | |||||
|
1m 1s | 1 | Zein Trabelsi | 26/Aug/25 8:06 AM |
|
Links Hierarchy |
 Documentation
|
The siteType field sent in the Request Creation API (of 1692 & 1691) is coming as null