Details
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Type:
Bug
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Status:
Rejected
(View Workflow)
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Priority:
Normal
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Resolution: Done
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Component/s: SRD
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Customer:OMAN-Tel
Description
we have received email from customer containing 2 requests( Req#: 1691 and 1692 ), with mpls gold solution, after completing the 1st task ( request_acceptance) the request will not go to 2nd task ( select_solution), I have tried same 2 requests with mpls gold on staging platform and same issue,
while I have tried another request with fbb service and it's working well,
Please note that the issue is with mpls gold only and need your support to solve it ASAP because it's blocking customer's work.
Activity
- All
- Comments
- Work Log
- History
- Activity
- Links Hierarchy
- Transitions
- Trace
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- Time Spent:
- 1 hour, 30 minutes
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reply to customer and try same on staging,
AM should modify from GTM side not SRD
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- Time Spent:
- 3 hours
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the siteType field sent in the Request Creation API (of 1692 & 1691) is coming as null
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- Time Spent:
- 3 hours
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analyze logs,
reproduce same on staging,
same issue,
try with other solution and working well,
the issue is with mpls gold
