L3 Support
  1. L3 Support
  2. LS-676

Automation of Entreprise tower solutions - GTM#1917

        Details

        • Customer:
          OMAN-Tel

          Description

          Kindly find below the points discussed and requested by customer ( I will add the details to the ticket):

          • Analyze and understand the current wholesale milestone flow.
          • Check the information in wholesale milestone.
          • List wholesale milestone in service resources.
          • For MW solution we want to involve MW team and Wholesale team.
          • After wholesale completing tasks, the request will go to TAS team.
          • let wholesale team to send emails

          --------------------------------------------------------------------------------------------------------------------------------------
          I wanted to check if it would be possible to automate the below type of requests through the SRD system instead of handling them via email, so that the process can be managed end-to-end within the system. I have attached the solution file which we normally attach in SRD system it has information of the towers and the file from wholesale, let me know the possibility.

          S.No Site Name Site ID Antennas POI IBS Type Solution Lat Long Number of sectors
          1 Muscat Pavilion SMU1439 237 3 Passive Das 23.57586 58.29716 4

          Based on above the cost will be as following for 8 Years commitment:

          Annually Charges (OMR) : 17,980
          One-time Charges (OMR) : 2,500

          After the commitment period charges will be as following:

          Annually Charges (OMR) : 4,829

          1. Microsoft Excel
            IBS Calculation-Muscat Pavilion.xlsx
            506 kB
            Salem Dannawi
          2. XML File
            SRD_MW_GE_DESIGN.bpmn20.xml
            39 kB
          3. XML File
            SRD_NETWORK_ORDER.bpmn20.xml
            31 kB
            Ayed Bada
          4. XML File
            SRD_NETWORK_ORDER.bpmn20.xml
            31 kB
          5. XML File
            SRD_TOWER_DESIGN.bpmn20.xml
            23 kB
            Ayed Bada
          6. Microsoft Excel
            TAS Solution_OCC.xlsx
            4.79 MB
            Salem Dannawi

            Activity

            Ascending order - Click to sort in descending order
            Salem Dannawi made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2025-10-06 24:00 (milestone: set planned start date to due date)
            Planned End 2025-10-06 24:00 (milestone: set planned end date to due date)
            Salem Dannawi made changes -
            Attachment IBS Calculation-Muscat Pavilion.xlsx [ 118603 ]
            Attachment TAS Solution_OCC.xlsx [ 118604 ]
            Salem Dannawi made changes -
            Assignee Khaled Khalil [ kkhalil ] Hassan Abdine [ habdine ]
            Salem Dannawi made changes -
            Description I wanted to check if it would be possible to automate the below type of requests through the SRD system instead of handling them via email, so that the process can be managed end-to-end within the system. I have attached the solution file which we normally attach in SRD system it has information of the towers and the file from wholesale, let me know the possibility.

            S.No Site Name Site ID Antennas POI IBS Type Solution Lat Long Number of sectors
            1 Muscat Pavilion SMU1439 237 3 Passive Das 23.57586 58.29716 4
             
            Based on above the cost will be as following for 8 Years commitment:
             
            Annually Charges (OMR) : 17,980
            One-time Charges (OMR) : 2,500
             
            After the commitment period charges will be as following:
             
            Annually Charges (OMR) : 4,829

            Kindly find below the points discussed and requested by customer ( I will add the details to the ticket):

            • Analyze and understand the current wholesale milestone flow.
            • Check the information in wholesale milestone.
            • List wholesale milestone in service resources.
            • For MW solution we want to involve MW team and Wholesale team.
            • After wholesale completing tasks, the request will go to TAS team.





            --------------------------------------------------------------------------------------------------------------------------------------
            I wanted to check if it would be possible to automate the below type of requests through the SRD system instead of handling them via email, so that the process can be managed end-to-end within the system. I have attached the solution file which we normally attach in SRD system it has information of the towers and the file from wholesale, let me know the possibility.

            S.No Site Name Site ID Antennas POI IBS Type Solution Lat Long Number of sectors
            1 Muscat Pavilion SMU1439 237 3 Passive Das 23.57586 58.29716 4
             
            Based on above the cost will be as following for 8 Years commitment:
             
            Annually Charges (OMR) : 17,980
            One-time Charges (OMR) : 2,500
             
            After the commitment period charges will be as following:
             
            Annually Charges (OMR) : 4,829
            Salem Dannawi made changes -
            Description
            Kindly find below the points discussed and requested by customer ( I will add the details to the ticket):

            • Analyze and understand the current wholesale milestone flow.
            • Check the information in wholesale milestone.
            • List wholesale milestone in service resources.
            • For MW solution we want to involve MW team and Wholesale team.
            • After wholesale completing tasks, the request will go to TAS team.





            --------------------------------------------------------------------------------------------------------------------------------------
            I wanted to check if it would be possible to automate the below type of requests through the SRD system instead of handling them via email, so that the process can be managed end-to-end within the system. I have attached the solution file which we normally attach in SRD system it has information of the towers and the file from wholesale, let me know the possibility.

            S.No Site Name Site ID Antennas POI IBS Type Solution Lat Long Number of sectors
            1 Muscat Pavilion SMU1439 237 3 Passive Das 23.57586 58.29716 4
             
            Based on above the cost will be as following for 8 Years commitment:
             
            Annually Charges (OMR) : 17,980
            One-time Charges (OMR) : 2,500
             
            After the commitment period charges will be as following:
             
            Annually Charges (OMR) : 4,829
            		Kindly find below the points discussed and requested by customer ( I will add the details to the ticket):

            • Analyze and understand the current wholesale milestone flow.
            • Check the information in wholesale milestone.
            • List wholesale milestone in service resources.
            • For MW solution we want to involve MW team and Wholesale team.
            • After wholesale completing tasks, the request will go to TAS team.
            • let wholesale team to send emails




            --------------------------------------------------------------------------------------------------------------------------------------
            I wanted to check if it would be possible to automate the below type of requests through the SRD system instead of handling them via email, so that the process can be managed end-to-end within the system. I have attached the solution file which we normally attach in SRD system it has information of the towers and the file from wholesale, let me know the possibility.

            S.No Site Name Site ID Antennas POI IBS Type Solution Lat Long Number of sectors
            1 Muscat Pavilion SMU1439 237 3 Passive Das 23.57586 58.29716 4
             
            Based on above the cost will be as following for 8 Years commitment:
             
            Annually Charges (OMR) : 17,980
            One-time Charges (OMR) : 2,500
             
            After the commitment period charges will be as following:
             
            Annually Charges (OMR) : 4,829
            Permalink
            Ayed Bada logged work - 13/Oct/25 12:00 AM - edited
            • Time Spent:
              2 hours
               

              analysis

            Khaled Khalil made changes -
            Assignee Hassan Abdine [ habdine ] Ayed Bada [ abada ]
            Khaled Khalil made changes -
            Status Opened [ 1 ] Pending Requirements [ 10300 ]
            Khaled Khalil made changes -
            Status Pending Requirements [ 10300 ] Pending Design Session [ 10112 ]
            Assignee Ayed Bada [ abada ] Khaled Khalil [ kkhalil ]
            Ayed Bada made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 2 hours [ 7200 ]
            Worklog Id 280228 [ 280228 ]
            Ayed Bada made changes -
            Baseline Start 2025-10-06 24:00 (set baseline based of initial work logging)
            Baseline End 2025-10-06 24:00 (set baseline based of initial work logging)
            Ayed Bada made changes -
            Worklog Id 280228 [ 280228 ]
            Ayed Bada made changes -
            Worklog Id 280228 [ 280228 ]
            Ayed Bada made changes -
            Remaining Estimate 0 minutes [ 0 ] 2 hours [ 7200 ]
            Time Spent 2 hours [ 7200 ] 0 minutes [ 0 ]
            Worklog Id 280228 [ 280228 ]
            Worklog Time Spent 2 hours [ 7200 ]
            Ayed Bada made changes -
            Remaining Estimate 2 hours [ 7200 ] 0 minutes [ 0 ]
            Time Spent 0 minutes [ 0 ] 2 hours [ 7200 ]
            Worklog Id 280229 [ 280229 ]
            Ayed Bada made changes -
            Worklog Id 280229 [ 280229 ]
            Permalink
            Salem Dannawi logged work - 14/Oct/25 12:00 AM
            • Time Spent:
              1 hour
               

              1 hour call with Ayed to clarify all requested point, and test some scenarios on staging

            Permalink
            Ayed Bada logged work - 14/Oct/25 12:00 AM
            • Time Spent:
              2 hours
               

              Discuss and release the scenario on staging with Mr. Salem Dannawi

            Permalink
            Ayed Bada logged work - 14/Oct/25 12:00 AM - edited
            • Time Spent:
              4 hours
               

              Investigate the mechanism of the process for the full scenario

            Salem Dannawi made changes -
            Time Spent 2 hours [ 7200 ] 3 hours [ 10800 ]
            Worklog Id 280391 [ 280391 ]
            Permalink
            Salem Dannawi logged work - 16/Oct/25 12:00 AM
            • Time Spent:
              30 minutes
               

              Call with Ayed to finalize and clarify all requested points for the CR

            Permalink
            Ayed Bada logged work - 16/Oct/25 12:00 AM
            • Time Spent:
              4 hours
               

              Investigate the mechanism of the process for the full scenario

            Salem Dannawi made changes -
            Time Spent 3 hours [ 10800 ] 3 hours, 30 minutes [ 12600 ]
            Worklog Id 280670 [ 280670 ]
            Ayed Bada made changes -
            Time Spent 3 hours, 30 minutes [ 12600 ] 5 hours, 30 minutes [ 19800 ]
            Worklog Id 280797 [ 280797 ]
            Ayed Bada made changes -
            Time Spent 5 hours, 30 minutes [ 19800 ] 1 day, 1 hour, 30 minutes [ 34200 ]
            Worklog Id 280798 [ 280798 ]
            Ayed Bada made changes -
            Worklog Id 280798 [ 280798 ]
            Ayed Bada made changes -
            Time Spent 1 day, 1 hour, 30 minutes [ 34200 ] 1 day, 5 hours, 30 minutes [ 48600 ]
            Worklog Id 280799 [ 280799 ]
            Permalink
            Ayed Bada logged work - 22/Oct/25 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              Meet with Hassen and Zein

            Permalink
            Salem Dannawi logged work - 23/Oct/25 12:00 AM
            • Time Spent:
              2 hours, 30 minutes
               

              test the current scenario in staging,
              call with Ayed,
              prepare and finish the document to be shared with customer to confirm

            Permalink
            Ayed Bada logged work - 23/Oct/25 12:00 AM - edited
            • Time Spent:
              3 hours
               

              Prepare a document detailing the existing solution

            Salem Dannawi made changes -
            Time Spent 1 day, 5 hours, 30 minutes [ 48600 ] 2 days [ 57600 ]
            Worklog Id 281339 [ 281339 ]
            Permalink
            Salem Dannawi logged work - 26/Oct/25 12:00 AM
            • Time Spent:
              1 hour
               

              update and send the document tp customer

            Salem Dannawi made changes -
            Time Spent 2 days [ 57600 ] 2 days, 1 hour [ 61200 ]
            Worklog Id 281639 [ 281639 ]
            Permalink
            Salem Dannawi logged work - 28/Oct/25 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              understand the new requirements,
              prepare a pptx and share with L3

            Ayed Bada made changes -
            Time Spent 2 days, 1 hour [ 61200 ] 2 days, 2 hours, 30 minutes [ 66600 ]
            Worklog Id 282063 [ 282063 ]
            Ayed Bada made changes -
            Time Spent 2 days, 2 hours, 30 minutes [ 66600 ] 2 days, 4 hours [ 72000 ]
            Worklog Id 282065 [ 282065 ]
            Ayed Bada made changes -
            Time Spent 2 days, 4 hours [ 72000 ] 2 days, 5 hours, 30 minutes [ 77400 ]
            Worklog Id 282065 [ 282065 ]
            Salem Dannawi made changes -
            Time Spent 2 days, 5 hours, 30 minutes [ 77400 ] 2 days, 7 hours [ 82800 ]
            Worklog Id 282125 [ 282125 ]
            Permalink
            Ayed Bada logged work - 04/Nov/25 12:00 AM
            • Time Spent:
              30 minutes
               

              meeting with Hassen and abir about passing to wholeSale milestone when user select MW solution

            Permalink
            Salem Dannawi logged work - 05/Nov/25 12:00 AM
            • Time Spent:
              30 minutes
               

              call with the team

            Permalink
            Ayed Bada logged work - 05/Nov/25 12:00 AM
            • Time Spent:
              1 day
               

              pass to wholeSale when user select MW as solution

            Permalink
            Salem Dannawi logged work - 06/Nov/25 12:00 AM
            • Time Spent:
              1 hour
               

              test on staging many scenarios

            Salem Dannawi made changes -
            Time Spent 2 days, 7 hours [ 82800 ] 2 days, 7 hours, 30 minutes [ 84600 ]
            Worklog Id 282757 [ 282757 ]
            Salem Dannawi made changes -
            Time Spent 2 days, 7 hours, 30 minutes [ 84600 ] 3 days, 30 minutes [ 88200 ]
            Worklog Id 282759 [ 282759 ]
            Permalink
            Salem Dannawi logged work - 07/Nov/25 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              test the new process on staging

            Hide
            Permalink
            added a comment -

            As per the requested requirement, I have successfully modified the concerned process so that the flow now attempts the Wholesale Milestone when MW is selected as the design option

            Show
            added a comment - As per the requested requirement, I have successfully modified the concerned process so that the flow now attempts the Wholesale Milestone when MW is selected as the design option
            made changes -
            Attachment SRD_MW_GE_DESIGN.bpmn20.xml [ 121502 ]
            Attachment SRD_NETWORK_ORDER.bpmn20.xml [ 121503 ]
            Khaled Khalil made changes -
            Status Pending Design Session [ 10112 ] Pending Requirements [ 10300 ]
            Khaled Khalil made changes -
            Status Pending Requirements [ 10300 ] Pending Design Session [ 10112 ]
            Khaled Khalil made changes -
            Status Pending Design Session [ 10112 ] Dev Scheduled [ 10014 ]
            Khaled Khalil made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Khaled Khalil made changes -
            Status Implementation in progress [ 10016 ] Dev Paused [ 10017 ]
            Khaled Khalil made changes -
            Assignee Khaled Khalil [ kkhalil ] Ayed Bada [ abada ]
            Salem Dannawi made changes -
            Time Spent 3 days, 30 minutes [ 88200 ] 3 days, 2 hours [ 93600 ]
            Worklog Id 282858 [ 282858 ]
            Permalink
            Salem Dannawi logged work - 10/Nov/25 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              call with Abir and customer regarding the requirements

            Ayed Bada made changes -
            Time Spent 3 days, 2 hours [ 93600 ] 4 days, 2 hours [ 122400 ]
            Worklog Id 282929 [ 282929 ]
            Ayed Bada made changes -
            Time Spent 4 days, 2 hours [ 122400 ] 4 days, 2 hours, 30 minutes [ 124200 ]
            Worklog Id 282930 [ 282930 ]
            Salem Dannawi made changes -
            Time Spent 4 days, 2 hours, 30 minutes [ 124200 ] 4 days, 4 hours [ 129600 ]
            Worklog Id 283019 [ 283019 ]
            Permalink
            Salem Dannawi logged work - 12/Nov/25 12:00 AM
            • Time Spent:
              3 hours
               

              reproduce issue in staging,
              prepare the document and share it

            Salem Dannawi made changes -
            Time Spent 4 days, 4 hours [ 129600 ] 4 days, 7 hours [ 140400 ]
            Worklog Id 283260 [ 283260 ]
            Khaled Khalil made changes -
            Status Dev Paused [ 10017 ] Implementation in progress [ 10016 ]
            Permalink
            Ayed Bada logged work - 09/Dec/25 12:00 AM - edited
            • Time Spent:
              3 hours
               

              Implementation

            Permalink
            Ayed Bada logged work - 10/Dec/25 12:00 AM
            • Time Spent:
              4 hours
               

              Implement solution

            Permalink
            Ayed Bada logged work - 11/Dec/25 12:00 AM
            • Time Spent:
              2 hours
               

              Implementation

            Permalink
            Ayed Bada logged work - 12/Dec/25 12:00 AM
            • Time Spent:
              4 hours
               

              implement and test on staging

            Ayed Bada made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Hide
            Permalink
            Ayed Bada added a comment -

            cover the following point: every Wholesale task will have ADD_INFO as a precedent task, and ADD_INFO requires a comment field during confirmation.
            The attached screenshots represent two scenarios:
            No_Design solution with requestId: 1212202522
            MW solution with requestId: 1212202525
            patch : 3.7.0.1387

            Show
            Ayed Bada added a comment - cover the following point: every Wholesale task will have ADD_INFO as a precedent task, and ADD_INFO requires a comment field during confirmation. The attached screenshots represent two scenarios: No_Design solution with requestId: 1212202522 MW solution with requestId: 1212202525 patch : 3.7.0.1387
            Ayed Bada made changes -
            Attachment SRD_NETWORK_ORDER.bpmn20.xml [ 124020 ]
            Attachment SRD_TOWER_DESIGN.bpmn20.xml [ 124021 ]
            Ayed Bada made changes -
            Time Spent 4 days, 7 hours [ 140400 ] 1 week, 3 hours [ 154800 ]
            Worklog Id 285990 [ 285990 ]
            Ayed Bada made changes -
            Time Spent 1 week, 3 hours [ 154800 ] 1 week, 5 hours [ 162000 ]
            Worklog Id 285994 [ 285994 ]
            Ayed Bada made changes -
            Time Spent 1 week, 5 hours [ 162000 ] 1 week, 7 hours [ 169200 ]
            Worklog Id 285997 [ 285997 ]
            Ayed Bada made changes -
            Time Spent 1 week, 7 hours [ 169200 ] 1 week, 1 day [ 172800 ]
            Worklog Id 285997 [ 285997 ]
            Ayed Bada made changes -
            Time Spent 1 week, 1 day [ 172800 ] 1 week, 1 day, 4 hours [ 187200 ]
            Worklog Id 285998 [ 285998 ]
            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Ayed Bada [ abada ] Salem Dannawi [ sdannawi ]
            Abir Messaikeh made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Assignee Salem Dannawi [ sdannawi ] Abir Messaikeh [ amessaikeh ]
            Abir Messaikeh made changes -
            Status QA In Progress [ 10015 ] Ready for QA [ 10023 ]
            Abir Messaikeh made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Abir Messaikeh made changes -
            Status QA In Progress [ 10015 ] Bug/s Found [ 10208 ]
            Abir Messaikeh made changes -
            Assignee Abir Messaikeh [ amessaikeh ] Ayed Bada [ abada ]
            Hide
            Permalink
            Abir Messaikeh added a comment -

            We had to roll back changes as there was no available tester and it was blocking urgent patches.

            we need to commit the changes again once we secure a new tester.

            Show
            Abir Messaikeh added a comment - We had to roll back changes as there was no available tester and it was blocking urgent patches. we need to commit the changes again once we secure a new tester.
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Opened Opened Pending Requirements Pending Requirements
            		14d 7h 3m 1 Khaled Khalil 13/Oct/25 2:33 PM
            Pending Design Session Pending Design Session Pending Requirements Pending Requirements
            		24d 19h 51m 1 Khaled Khalil 07/Nov/25 9:25 AM
            Pending Requirements Pending Requirements Pending Design Session Pending Design Session
            		23s 2 Khaled Khalil 07/Nov/25 9:25 AM
            Pending Design Session Pending Design Session Dev Scheduled Dev Scheduled
            		11s 1 Khaled Khalil 07/Nov/25 9:25 AM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		6s 1 Khaled Khalil 07/Nov/25 9:25 AM
            Implementation in progress Implementation in progress Dev Paused Dev Paused
            		6s 1 Khaled Khalil 07/Nov/25 9:25 AM
            Dev Paused Dev Paused Implementation in progress Implementation in progress
            		31d 4h 26m 1 Khaled Khalil 08/Dec/25 1:52 PM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		4d 1h 58m 1 Ayed Bada 12/Dec/25 3:51 PM
            To Be Released To Be Released Ready for QA Ready for QA
            		2d 16h 48m 1 Khaled Khalil 15/Dec/25 8:40 AM
            QA In Progress QA In Progress Ready for QA Ready for QA
            		7s 1 Abir Messaikeh 30/Dec/25 2:51 PM
            Ready for QA Ready for QA QA In Progress QA In Progress
            		15d 6h 11m 2 Abir Messaikeh 30/Dec/25 2:52 PM
            QA In Progress QA In Progress Bug/s Found Bug/s Found
            		11s 1 Abir Messaikeh 30/Dec/25 2:52 PM
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              • Assignee:
                Ayed Bada
                Reporter:
                Salem Dannawi
              • Votes:
                0 Vote for this issue
                Watchers:
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                Dates

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                  Updated:
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                  Time Spent - 1 week, 1 day, 4 hours
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