L3 Support
  1. L3 Support
  2. LS-781

RE: ZJO - Active XML not generating

        Details

        • Customer:
          Zain Jordan

          Description

          From: Wilfred Bett <Wilfred.B@cybermak.net>
          Sent: Sunday, November 9, 2025 2:14 PM
          To: Manjit Kumar <manjit.kumar@mobinets.com>; Abir Messaikeh <Abir.Messaikeh@nuiva.com>
          Cc: Daljeet Singh Virdi <Daljeet.Virdi@mobinets.com>; support <support@mobinets.com>; ALM Support <ALM.Support@cybermak.net>
          Subject: ZJO - Active XML not generating

          Dear Manjit,

          Kindly support to check As today The Active XML not generated as below.

          Best regards,

          Wilfred Bett
          ALM Support Team
          CyberMAK Information Systems

            Activity

            Ascending order - Click to sort in descending order
            Permalink
            Manjit Kumar logged work - 12/Nov/25 12:00 AM
            • Time Spent:
              2 hours
               

              Checked the log for XML generation issue and based on it ask customer to restart the nep to stop the XML generation started process then observe tomorrow.

            Manjit Kumar made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2025-11-12 24:00 (milestone: set planned start date to due date)
            Planned End 2025-11-12 24:00 (milestone: set planned end date to due date)
            Manjit Kumar made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 2 hours [ 7200 ]
            Worklog Id 283169 [ 283169 ]
            Manjit Kumar made changes -
            Baseline Start 2025-11-12 24:00 (set baseline based of initial work logging)
            Baseline End 2025-11-12 24:00 (set baseline based of initial work logging)
            Permalink
            Manjit Kumar logged work - 13/Nov/25 12:00 AM - edited
            • Time Spent:
              1 day
               

              Checked the log and found import didn't finish after restart the nep, so now have to upgrade the patch, waiting from cybermak team for confirmation, also join call with them to discuss ongoing task, also got approval late for apply patch, so applied patch from .645 to .687 late night.

            Manjit Kumar made changes -
            Assignee Bassem Sabbagh [ bsabbagh ] Manjit Kumar [ manjit.kumar ]
            Manjit Kumar made changes -
            Project Mobinets_Support [ 10405 ] L3 Support [ 14300 ]
            Key MOB-7552 LS-781
            Issue Type HW system issues [ 10206 ] Bug [ 1 ]
            Workflow Support_WF_ABIR [ 198204 ] Mobinets_Dev_BugWF_J4.4 [ 198301 ]
            Status Opened [ 1 ] Open Bug [ 10108 ]
            Manjit Kumar made changes -
            Time Spent 2 hours [ 7200 ] 5 hours [ 18000 ]
            Worklog Id 283222 [ 283222 ]
            Permalink
            Manjit Kumar logged work - 14/Nov/25 12:00 AM - edited
            • Time Spent:
              7 hours
               

              Checked the log for status of XML generation and found different error, so initiate to L3 and waiting for feedback from them and also applied patch from .688 to .692.
              Also troubleshoot with L3 and execute script which shared by L3 and restart nep & start XML generation along with import manual and shared required XML to L3.

            Manjit Kumar made changes -
            Worklog Id 283222 [ 283222 ]
            Manjit Kumar made changes -
            Time Spent 5 hours [ 18000 ] 1 day, 2 hours [ 36000 ]
            Worklog Id 283222 [ 283222 ]
            Manjit Kumar made changes -
            Time Spent 1 day, 2 hours [ 36000 ] 1 day, 5 hours [ 46800 ]
            Worklog Id 283335 [ 283335 ]
            Manjit Kumar made changes -
            Worklog Id 283335 [ 283335 ]
            Manjit Kumar made changes -
            Time Spent 1 day, 5 hours [ 46800 ] 1 day, 6 hours [ 50400 ]
            Worklog Id 283335 [ 283335 ]
            Manjit Kumar made changes -
            Assignee Manjit Kumar [ manjit.kumar ] Bessem Manita [ bmanita ]
            Manjit Kumar made changes -
            Remaining Estimate 0 minutes [ 0 ] 1 hour [ 3600 ]
            Time Spent 1 day, 6 hours [ 50400 ] 1 day, 5 hours [ 46800 ]
            Worklog Id 283335 [ 283335 ]
            Manjit Kumar made changes -
            Remaining Estimate 1 hour [ 3600 ] 0 minutes [ 0 ]
            Time Spent 1 day, 5 hours [ 46800 ] 2 days, 1 hour [ 61200 ]
            Worklog Id 283335 [ 283335 ]
            Manjit Kumar made changes -
            Worklog Id 283335 [ 283335 ]
            made changes -
            Attachment gsm_cell_cleanup_script.txt [ 122012 ]
            Hide
            Permalink
            added a comment -

            Dear Manjit,

            Please apply attached script on JO db. NEP server restart is required.

            Show
            added a comment - Dear Manjit, Please apply attached script on JO db. NEP server restart is required.
            Marwan Kanaan made changes -
            Component/s NEP [ 16200 ]
            made changes -
            Attachment threeg_cells_cleanup_script.txt [ 122203 ]
            Hide
            Permalink
            Abir Messaikeh added a comment -

            Issue fixed after applying scripts of cleanup for GSM cells

            Show
            Abir Messaikeh added a comment - Issue fixed after applying scripts of cleanup for GSM cells
            Abir Messaikeh made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Abir Messaikeh made changes -
            Assignee Bessem Manita [ bmanita ] Abir Messaikeh [ amessaikeh ]
            Abir Messaikeh made changes -
            Issue Type Bug [ 1 ] CR [ 10900 ]
            Workflow Mobinets_Dev_BugWF_J4.4 [ 198301 ] Mobinets_Dev_WF_J4.4 [ 198610 ]
            Abir Messaikeh made changes -
            Status Dev Scheduled [ 10014 ] Cancelled [ 10013 ]
            Abir Messaikeh made changes -
            Issue Type CR [ 10900 ] Bug [ 1 ]
            Workflow Mobinets_Dev_WF_J4.4 [ 198610 ] Mobinets_Dev_BugWF_J4.4 [ 198611 ]
            Permalink
            Daljeet Singh Virdi logged work - 19/Nov/25 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              Login into Zain JD and check XML generation and import status, also raised email to cybermak to confirm the same

            Daljeet Singh Virdi made changes -
            Time Spent 2 days, 1 hour [ 61200 ] 2 days, 2 hours, 30 minutes [ 66600 ]
            Worklog Id 284122 [ 284122 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Opened Opened Open Bug Open Bug
            		17h 13m 1 Manjit Kumar 13/Nov/25 5:19 AM
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		5d 7h 11m 1 Abir Messaikeh 18/Nov/25 12:31 PM
            Dev Scheduled Dev Scheduled Cancelled Cancelled
            		1m 7s 1 Abir Messaikeh 18/Nov/25 12:32 PM
            Subversion JIRA

            Links Hierarchy

            		  Documentation

            Invalid license: EXPIRED

            Cancel

              People

              • Assignee:
                Abir Messaikeh
                Reporter:
                Manjit Kumar
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Due:
                  Created:
                  Updated:
                  Planned Start:
                  Planned End:
                  Actual Start:
                  Date of Baselining:

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 2 days, 2 hours, 30 minutes
                  2d 2h 30m

                    Drag and Drop