Details
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Type:
Technical task
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Status:
Open Bug
(View Workflow)
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Priority:
Normal
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Resolution: Unresolved
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Component/s: FN
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Labels:None Labels
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Customer:OMAN-Tel
Description
HBB Installation Journey Enhancement in CRM and requires change from the NEP side. Attached BRD for your reference.
The change from the NEP side will be:
As per existing process, NEP is getting Customer contact information from GetCustomerInfoByNumber API, which is reading the customer Contact details from the profile.
Now, with this GTM, NEP to calls getFixedInternetDetails soap API to get external id and external id type and can extract the 3 new fields and send them to FFMS.
External_ID, External_ID_Type
381,Primary contact
382,Secondary contact
383,Installation Date
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-12-31 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-12-31 24:00 (milestone: set planned end date to due date) |