Following our discussion, we have identified an issue where an incorrect customer name is being sent in the request to FFMS.

Interestingly, the GetCustomerInfoByNumberRequest returns the correct name (as shown below), and the Order Page also displays the information accurately. It appears the mapping error is specific to the FFMS request flow.

Note ::We have number having same issue.

@Mohan Singh Rathor please share FN logs of prod server dated 08/02/2026.

08-Feb-2026 12:45:35.318 INFO [RMI TCP Connection(142489)-10.164.168.13] java_util_logging_Logger$info$0.call FFMS Create WO Body ---->
<FIELDWORKORDER>
<WODETAILS>
<ARBOR_ITEM_ID>1661772182</ARBOR_ITEM_ID>
<CHANNEL></CHANNEL>
<CREATE_WHO>11162523</CREATE_WHO>
<FINAL_ERROR>No Preferance</FINAL_ERROR>
<FINAL_ERROR_CODE></FINAL_ERROR_CODE>
<IR_REMARKS></IR_REMARKS>
<ITEM_ID>1661772182</ITEM_ID>
<LANGUAGE_CODE>1</LANGUAGE_CODE>
<NETWORK_TYPE>2</NETWORK_TYPE>
<ORDER_DATE>02-08-2026 12:45:32</ORDER_DATE>
<ORDER_ID>294063419</ORDER_ID>
<PLAN_NAME></PLAN_NAME>
<REQUESTID></REQUESTID>
<SALES_CODE>70476</SALES_CODE>
<SERORDNO>1661772182</SERORDNO>
<SURVEY_DT></SURVEY_DT>
<TIMS_STATUS>notYetStarted</TIMS_STATUS>
<USAGE_TYPE>GPON VOICE AND DATA HP1</USAGE_TYPE>
<USAGE_TYPE_CODE>G</USAGE_TYPE_CODE>
<VDSL_FLAG>FALSE</VDSL_FLAG>
<WO_TYPE>INSTALLATION</WO_TYPE>
<WO_TYPE_CODE>10</WO_TYPE_CODE>
</WODETAILS>
<CUSTOMERDETAILS>
<ACCOUNT_CATEGORY>Fixed-Business - Medium</ACCOUNT_CATEGORY>
<ACCOUNT_NO>11111799</ACCOUNT_NO>
<ADDRESS>Muscat MUSCATFlat:0, Way:0, Building:0 1393 112</ADDRESS>
<CONTACT1_PHONE>90118904</CONTACT1_PHONE>
<CONTACT2_PHONE></CONTACT2_PHONE>
<CUSTOMER_CONTACT>90118904</CUSTOMER_CONTACT>
<FULL_NAME>truetrue</FULL_NAME>
<LAT></LAT>
<LONGT></LONGT>
<PHONE_NO>25342786</PHONE_NO>
</CUSTOMERDETAILS>
<JOBDETAILS>
<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>1</SLNO>
<TASK_ID>15</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>CPE INSTALLATION</TASK_TYPE>
</JOB>
<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>2</SLNO>
<TASK_ID>4</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>PHONE INSTALLATION</TASK_TYPE>
</JOB>
<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>3</SLNO>
<TASK_ID>1</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>VOICE SWITCHING</TASK_TYPE>
</JOB>
<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>4</SLNO>
<TASK_ID>10</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>ADSL - Switch</TASK_TYPE>
</JOB>
<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>5</SLNO>
<TASK_ID>38</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>Create Subscriber Account in Radius</TASK_TYPE>
</JOB>
</JOBDETAILS>
<NETWORKDETAILS>
<ACCESS_NODE_NAME>QAA1_01_MA5800_OLT</ACCESS_NODE_NAME>
<ACCESS_NODE_TYPE>OLT</ACCESS_NODE_TYPE>
<AN_SEC_SIDE_SPLITTER_PORT>ONT 13/15</AN_SEC_SIDE_SPLITTER_PORT>
<AP_NO>0001</AP_NO>
<AP_SEC_SIDE_SPLITTER_PORT>1-22</AP_SEC_SIDE_SPLITTER_PORT>
<CABINET>003S</CABINET>
<DPOINT>0001</DPOINT>
<DROP_SIDE_DP></DROP_SIDE_DP>
<DROP_SIDE_SPLITTER_PORT></DROP_SIDE_SPLITTER_PORT>
<EXC>QAA1</EXC>
<EXCHANGE_CABLE_PAIR></EXCHANGE_CABLE_PAIR>
<FDH_NO>003S</FDH_NO>
<FDH_SEC_SIDE_SPLITTER_PORT>ONT 13/15</FDH_SEC_SIDE_SPLITTER_PORT>
<GPON_PORT>1/0/1/0/5</GPON_PORT>
<LINE_STATUS>Pending</LINE_STATUS>
<MDFH></MDFH>
<MDFV></MDFV>
<MOTHER_EXC>IZK2</MOTHER_EXC>
<NEW_EQN>A0/1/5</NEW_EQN>
<OLD_EQN>0-1-5|A0-1-5</OLD_EQN>
<PREV_NEW_EQN></PREV_NEW_EQN>
<PREV_OLD_EQN></PREV_OLD_EQN>
<PREV_PHONE_NO></PREV_PHONE_NO>
<PRIMARY_CABLE_PAIR_NO></PRIMARY_CABLE_PAIR_NO>
<PRIMARY_SIDE_CABINET_PORT></PRIMARY_SIDE_CABINET_PORT>
<PRIMARY_SIDE_SPLITTER_PORT>OLT 13/1</PRIMARY_SIDE_SPLITTER_PORT>
<REGION>DAKHLIYAH</REGION>
<SECONDARY_SIDE_CABINET_PORT></SECONDARY_SIDE_CABINET_PORT>
<SECONDARY_SIDE_DP_PORT></SECONDARY_SIDE_DP_PORT>
<SPLICING_ODF_PORT>15-4</SPLICING_ODF_PORT>
<SPLITTING_ODF_PORT>15-4</SPLITTING_ODF_PORT>
<TERMINATION_ODF_PORT>6-4</TERMINATION_ODF_PORT>
</NETWORKDETAILS>
</FIELDWORKORDER>

<?xml version="1.0" encoding="utf-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Body>
<NS1:GetCustomerInfoByNumberResponse xmlns:NS1="http://omantel.om/ordermanagementservice">
<OT_EAI_HEADER>
<RequestorId>NEP</RequestorId>
</OT_EAI_HEADER>
<Response>
<ReferenceNo>NEP_1512480444448083</ReferenceNo>
<CAccountNo>11111799</CAccountNo>
<parentId xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></parentId>
<childCount>0</childCount>
<hierarchyId>11111799</hierarchyId>
<tieCode xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></tieCode>
<billSequenceNum>0</billSequenceNum>
<currencyCode>1</currencyCode>
<languageCode>1</languageCode>
<accountType>1</accountType>
<accountCategory>101</accountCategory>
<prevCutOffDate xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></prevCutOffDate>
<prevBillDate xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></prevBillDate>
<nextBillDate>30-APR-20</nextBillDate>
<prevBillRefNo>0</prevBillRefNo>
<prevBillRefResets>0</prevBillRefResets>
<prevBalanceRefNo>0</prevBalanceRefNo>
<prevBalanceRefResets>0</prevBalanceRefResets>
<billNamePre xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></billNamePre>
<billFname xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></billFname>
<billMinit xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></billMinit>
<billLname xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></billLname>
<billNameGeneration xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></billNameGeneration>
<billTitle xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></billTitle>
<billCompany>OMAN NATIONAL ENGINEERING & INVESTMENT CO.</billCompany>
<custAddress1>1393</custAddress1>
<custAddress2>Muscat</custAddress2>
<custAddress3>Flat:0, Way:0, Building:0</custAddress3>
<custCity xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></custCity>
<custState>MUSCAT</custState>
<custZip>112</custZip>
<custCountryCode>512</custCountryCode>
<custFranchiseTaxCode>1</custFranchiseTaxCode>
<custGeoCode xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></custGeoCode>
<custCounty xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></custCounty>
<custPhone1>90118904</custPhone1>
<custPhone2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></custPhone2>
<billAddress1>1393</billAddress1>
<billAddress2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></billAddress2>
<billAddress3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></billAddress3>
<billCity>RUWI</billCity>
<billState xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></billState>
<billZip>112</billZip>
<billCountryCode>512</billCountryCode>
<billFranchiseTaxCode>1</billFranchiseTaxCode>
<billCounty xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></billCounty>
<billGeoCode>512001000000000</billGeoCode>
<SSN xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></SSN>
<contact1Name xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></contact1Name>
<contact2Name xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></contact2Name>
<contact1Phone>90118904</contact1Phone>
<contact2Phone xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></contact2Phone>
<custFaxNo xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></custFaxNo>
<statementToFaxNo xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></statementToFaxNo>
<defaultCcardId>0</defaultCcardId>
<defaultCcardIdServ>0</defaultCcardIdServ>
<custBankSortCode xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></custBankSortCode>
<custBankAcctNum xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></custBankAcctNum>
<custBankAccName xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></custBankAccName>
<altBankAccNum xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></altBankAccNum>
<creditThresh>0</creditThresh>
<creditStatus xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></creditStatus>
<creditRating>1</creditRating>
<disconnectReason xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></disconnectReason>
<discRcvOpt xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></discRcvOpt>
<threshRef xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></threshRef>
<payMethod>1</payMethod>
<billPeriod>M01</billPeriod>
<billingFrequency>1</billingFrequency>
<billFmtOpt>2</billFmtOpt>
<billDispMeth>2</billDispMeth>
<billHoldCode xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></billHoldCode>
<msgGrpId>1</msgGrpId>
<insertGrpId>1</insertGrpId>
<rateClassDefault xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></rateClassDefault>
<rateClassSpecial xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></rateClassSpecial>
<exrateClass>1</exrateClass>
<planIdDiscount xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></planIdDiscount>
<planIdCredit xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"></planIdCredit>
<accountStatusDt>02-MAR-20</accountStatusDt>
<distrChan>-</distrChan>
<salesCode>70476</salesCode>
<mktCode>1</mktCode>
<sicCode>14</sicCode>