[ACE-328] Not able to display the events based on the Searsh criteria Created: 17/Nov/25  Updated: 09/Dec/25  Due: 17/Nov/25  Resolved: 01/Dec/25

Status: Closed
Project: ACE
Component/s: User Administration
Affects Version/s: None
Fix Version/s: UA 4.0.0.10

Type: Bug Priority: Urgent
Reporter: Mbaye Lo Assignee: Khaled Khalil
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: 0 minutes
Time Spent: 1 day, 2 hours
Original Estimate: Not Specified

Attachments: JPEG File Not able to display the events based on the Searsh criteria.jpg     JPEG File Not able to display the events based on the Searsh criteria1.jpg     JPEG File Not able to display the events based on the Searsh criteria2.jpg     JPEG File Not able to display the events based on the Searsh criteria3.jpg     JPEG File Omantel uers Logs are retrieved and showed whereas External users 3P00625 is not shown.jpg     JPEG File Omantel uers Logs are retrieved and showed whereas External users 3P00625 is not shown1.jpg    
Customer:
Mobinets
Planned Start:
Planned End:
Actual Start:
Date of Baselining:

 Description   

In our local UA Module, the events are not displayed according to the searsh crieria selected.

In the attached use case, I selected may name as user, getting all other users

I also selected CRETE_USER Action, but also getting other actions

I filtered the date from 17/11/2020 to 17/11/2025, but I'm also getting events in 2018 and 2019.



 Comments   
Comment by Mbaye Lo [ 18/Nov/25 ]

It seems that the problem doesn't manifest itself in the same way on our local UA compared to the UA on the Omantel platform. As reported by Bassem in Omantel Platform, on .84, it keeps loading without providing any data when clicking on Event.

Comment by Omar Kamalddine [ 19/Nov/25 ]

filtering logic wasnt applied.
Now all filtering logic has been corrected, tested and are working as expected.

Comment by Mbaye Lo [ 01/Dec/25 ]

The issue is solved, I tested on our local network

Comment by Mbaye Lo [ 09/Dec/25 ]

Hi Khaled,

Please reassign the ticket below to Dev team.

http://jira.mobinets.com/jira/browse/ACE-328?filter=-2

The issue has been tested with Omantel, everything is working, but we noted that Omantel users Logs are retrieved and shown whereas External users (tested with my VPN ID 3P00625) are not shown. Maybe the issue is an integration issue as this is related to external users only.

In other words, my user ID is NOT available in user admin module at all and I have access to FN to execute operations but I'm able to execute actions without having them logged in event log.

Thank you

Mbaye

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