[ACE-40] Connecting with an existing credential is not working, but the user appears as active in Active sessions Created: 18/Mar/25  Updated: 02/Feb/26  Due: 18/Mar/25  Resolved: 20/Mar/25

Status: Closed
Project: ACE
Component/s: User Administration
Affects Version/s: None
Fix Version/s: UA 4.0.0.2

Type: Bug Priority: Urgent
Reporter: Mbaye Lo Assignee: Mbaye Lo
Resolution: Fixed Votes: 0
Labels: ACE-Refactoring
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: JPEG File Cconnecting with an existing credential is not working, but the user appears as active in Active sessions.jpg     PNG File image (2).png     PNG File image.png     JPEG File image3.jpg    
Customer:
Mobinets
Planned Start:
Planned End:
Complexity: Medium

 Description   

Cconnecting with an existing credential is not working, but the user appears as active in Active sessions

 Comments   
Comment by Mahmoud Ajouz [ 19/Mar/25 ]
  • fixed
    root cause: system login the user but the user do not have privilege. as the system do not logout the user after the user still in active users logged in.

Now the login dialog display the real reason message on login dialog box instead of permanent invalid credentials.

Comment by Hassan Abdine [ 19/Mar/25 ]

fixed version: catalog: 4.0.0.2

Comment by Mbaye Lo [ 20/Mar/25 ]

The credential issue is not yet solved, new user created with correct credentials can't connect to the UA module.
The error message is "The user do not have enough privileges / Not authirised user"

I enabled the option "User is admin", however, I was not able to select the option "User Admin Operation" in the modules list

I wanted to give permission to user and compare with the old version, but I don't see the "User Admin" Module there, see the 3rd and 4th screenshots.

Generated at Mon Jun 15 11:19:31 EEST 2026 using JIRA 6.1.4#6159-sha1:44eaedef2e4a625c6c7183698b2468d4719c20dc.