[ACE-437] Omantel users Logs are retrieved and shown whereas External users are not shown Created: 09/Dec/25  Updated: 02/Feb/26  Due: 09/Dec/25

Status: Ready for QA
Project: ACE
Component/s: User Administration
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Mbaye Lo Assignee: Mbaye Lo
Resolution: Unresolved Votes: 0
Labels: ACE-Refactoring
Remaining Estimate: 0 minutes
Time Spent: 2 days
Original Estimate: Not Specified

Attachments: JPEG File Omantel uers Logs are retrieved and showed whereas External users 3P00625 is not shown.jpg     JPEG File Omantel uers Logs are retrieved and showed whereas External users 3P00625 is not shown1.jpg    
Customer:
OMAN-Tel
Planned Start:
Planned End:
Actual Start:
Date of Baselining:

 Description   

The issue has been tested with Omantel (old ticket ACE-328), everything is working, but we noted that Omantel users Logs are retrieved and shown whereas External users (tested with my VPN ID 3P00625) are not shown. Maybe the issue is an integration issue as this is related to external users only.

In other words, my user ID is NOT available in user admin module at all and I have access to FN to execute operations but I'm able to execute actions without having them logged in event logs.

 Comments   
Comment by Omar Kamalddine [ 29/Jan/26 ]

Root Cause:
Current filter only includes users from OMHQCTRX_NEP_users group. Users who are only members of omhqctrx_NEP_DR_users (but not OMHQCTRX_NEP_users) are being excluded.

Comment by Omar Kamalddine [ 02/Feb/26 ]

Description:
User reported that a specific user account was missing from the LDAP export results. Upon investigation, it was discovered that the user was a member of the omhqctrx_NEP_DR_users group, not the OMHQCTRX_NEP_users group that was being filtered.

Root Cause:
The LDAP user search filter was configured to only retrieve users from the OMHQCTRX_NEP_users group.
The reported user belonged to omhqctrx_NEP_DR_users (Disaster Recovery group) instead, causing them to be excluded from the export.

Solution Implemented:
Updated the LDAP filter to include users from both NEP and DR groups.
This filter now retrieves all users who are members of either the NEP users group or the DR users group.

Testing & Verification:
Verified the previously missing user now appears in the fetched users.
Confirmed all NEP users are still included.

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