Dear Mbaye,
The order moved to Interrupted status due to a call to an external service that returned an error.
According to the integration logic, if the response message does not contain the success code "1000", the order is automatically set to Interrupted.
The issue is related to the CUSTOMERDETAILS object sent in the request.
This object is populated from an external API, which in this case returned an error.
As a result, several mandatory fields (like FULL_NAME, ACCOUNT_CATEGORY, and CONTACT1_PHONE) were empty, causing the request to fail.
request :: <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<ns3:GetCustomerInfoByNumberResquest xmlns:ns3="http://omantel.om/ordermanagementservice">
<OT_EAI_HEADER>
<RequestorId>NEP</RequestorId>
</OT_EAI_HEADER>
<Request>
<ReferenceNo>NEP_1358840324712765</ReferenceNo>
<externalId>44440023</externalId>
<externalIdType>200</externalIdType>
</Request>
</ns3:GetCustomerInfoByNumberResquest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

response :: <?xml version="1.0" encoding="utf-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Body>
<NS1:GetCustomerInfoByNumberResponse xmlns:NS1="http://omantel.om/ordermanagementservice">
<OT_EAI_HEADER>
<RequestorId>NEP</RequestorId>
</OT_EAI_HEADER>
<Response>
<ReferenceNo>NEP_1358840324712765</ReferenceNo>
<ReturnCode>9999</ReturnCode>
<ReturnMessage>
Please send the correct service type/mobile number ERR200100
</ReturnMessage>
</Response>
</NS1:GetCustomerInfoByNumberResponse>
</soapenv:Body>
</soapenv:Envelope>

Request and response related to CUSTOMERDETAILS and "10000" object

Endpoint

POST /FPOmantel/api/OMNInstallation/Createfieldworkorder

-----------------------------API Response--------------

<root>
<Data>
<Severity>3</Severity>
<MessageCode>10008</MessageCode>
<AdditionalInfo>Customer Full Name is required</AdditionalInfo>
</Data>

<Data>
<Severity>3</Severity>
<MessageCode>10009</MessageCode>
<AdditionalInfo>Account Category is required</AdditionalInfo>
</Data>

<Data>
<Severity>3</Severity>
<MessageCode>10011</MessageCode>
<AdditionalInfo>Customer Contact Phone No is required</AdditionalInfo>
</Data>

<Message>
<Severity>3</Severity>
<MessageCode>10011</MessageCode>
<AdditionalInfo>Customer Contact Phone No is required</AdditionalInfo>
</Message>
</root>

-----------------------------Request Sent (Create WO)--------------------------

<FIELDWORKORDER>

<WODETAILS>
<ARBOR_ITEM_ID>4444000163</ARBOR_ITEM_ID>
<CHANNEL></CHANNEL>
<CREATE_WHO>96109</CREATE_WHO>
<FINAL_ERROR></FINAL_ERROR>
<FINAL_ERROR_CODE></FINAL_ERROR_CODE>
<IR_REMARKS></IR_REMARKS>
<ITEM_ID>4444000163</ITEM_ID>
<LANGUAGE_CODE>1</LANGUAGE_CODE>
<NETWORK_TYPE>1</NETWORK_TYPE>
<ORDER_DATE>01-27-2026 01:09:23</ORDER_DATE>
<ORDER_ID>444400023</ORDER_ID>
<PLAN_NAME></PLAN_NAME>
<REQUESTID></REQUESTID>
<SALES_CODE></SALES_CODE>
<SERORDNO>4444000163</SERORDNO>
<SURVEY_DT></SURVEY_DT>
<TIMS_STATUS>notYetStarted</TIMS_STATUS>
<USAGE_TYPE>PSTN+ADSL</USAGE_TYPE>
<USAGE_TYPE_CODE>2</USAGE_TYPE_CODE>
<VDSL_FLAG>FALSE</VDSL_FLAG>
<WO_TYPE>INSTALLATION</WO_TYPE>
<WO_TYPE_CODE>10</WO_TYPE_CODE>
</WODETAILS>

<CUSTOMERDETAILS>
<ACCOUNT_CATEGORY></ACCOUNT_CATEGORY>
<ACCOUNT_NO></ACCOUNT_NO>
<ADDRESS></ADDRESS>
<CONTACT1_PHONE></CONTACT1_PHONE>
<CONTACT2_PHONE></CONTACT2_PHONE>
<CUSTOMER_CONTACT></CUSTOMER_CONTACT>
<FULL_NAME></FULL_NAME>
<LAT>23.601392</LAT>
<LONGT>58.237871</LONGT>
<PHONE_NO>44440023</PHONE_NO>
</CUSTOMERDETAILS>

<JOBDETAILS>
<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>1</SLNO>
<TASK_ID>1</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>VOICE SWITCHING</TASK_TYPE>
</JOB>

<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>2</SLNO>
<TASK_ID>10</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>ADSL - Switch</TASK_TYPE>
</JOB>

<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>3</SLNO>
<TASK_ID>38</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>Create Subscriber Account in Radius</TASK_TYPE>
</JOB>

<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>4</SLNO>
<TASK_ID>16</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>EXCHANGE MDF - VOICE+DATA</TASK_TYPE>
</JOB>

<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>5</SLNO>
<TASK_ID>4</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>PHONE INSTALLATION</TASK_TYPE>
</JOB>

<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>6</SLNO>
<TASK_ID>15</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>CPE INSTALLATION</TASK_TYPE>
</JOB>
</JOBDETAILS>

<NETWORKDETAILS>
<ACCESS_NODE_NAME></ACCESS_NODE_NAME>
<ACCESS_NODE_TYPE></ACCESS_NODE_TYPE>
<AN_SEC_SIDE_SPLITTER_PORT></AN_SEC_SIDE_SPLITTER_PORT>
<AP_NO></AP_NO>
<AP_SEC_SIDE_SPLITTER_PORT></AP_SEC_SIDE_SPLITTER_PORT>
<CABINET>045M</CABINET>
<DPOINT>0071</DPOINT>
<DROP_SIDE_DP></DROP_SIDE_DP>
<DROP_SIDE_SPLITTER_PORT></DROP_SIDE_SPLITTER_PORT>
<EXC>OB72</EXC>
<EXCHANGE_CABLE_PAIR></EXCHANGE_CABLE_PAIR>
<FDH_NO></FDH_NO>
<FDH_SEC_SIDE_SPLITTER_PORT></FDH_SEC_SIDE_SPLITTER_PORT>
<GPON_PORT></GPON_PORT>
<LINE_STATUS></LINE_STATUS>
<MDFH></MDFH>
<MDFV></MDFV>
<MOTHER_EXC>AKO2</MOTHER_EXC>
<NEW_EQN></NEW_EQN>
<OLD_EQN></OLD_EQN>
<PREV_NEW_EQN></PREV_NEW_EQN>
<PREV_OLD_EQN></PREV_OLD_EQN>
<PREV_PHONE_NO></PREV_PHONE_NO>
<PRIMARY_CABLE_PAIR_NO></PRIMARY_CABLE_PAIR_NO>
<PRIMARY_SIDE_CABINET_PORT></PRIMARY_SIDE_CABINET_PORT>
<PRIMARY_SIDE_SPLITTER_PORT></PRIMARY_SIDE_SPLITTER_PORT>
<REGION>MUSCAT</REGION>
<SECONDARY_SIDE_CABINET_PORT></SECONDARY_SIDE_CABINET_PORT>
<SECONDARY_SIDE_DP_PORT></SECONDARY_SIDE_DP_PORT>
<SPLICING_ODF_PORT></SPLICING_ODF_PORT>
<SPLITTING_ODF_PORT></SPLITTING_ODF_PORT>
<TERMINATION_ODF_PORT></TERMINATION_ODF_PORT>
</NETWORKDETAILS>

</FIELDWORKORDER>