[ACE-545] Error while creating OBC order V+D New Activation. Order is not created. Created: 05/Feb/26  Updated: 11/Feb/26  Due: 05/Feb/26  Resolved: 05/Feb/26

Status: Rejected
Project: ACE
Component/s: FN
Affects Version/s: UA 4.0.0.10
Fix Version/s: UA 4.0.0.10

Type: Bug Priority: Normal
Reporter: Mbaye Lo Assignee: Mbaye Lo
Resolution: Cancelled Votes: 0
Labels: Milestone2
Remaining Estimate: 0 minutes
Time Spent: 2 hours
Original Estimate: Not Specified

Customer:
OMAN-Tel
Planned Start:
Planned End:
Rejected By: Ayed Bada
Actual Start:
Date of Baselining:

 Description   

Error while creating OBC order V+D New Activation. Order is not created.

Error returned : 73 = failed to get serial number from arbor, error code : 0752

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://server.api.nep.mobinets.com/">
<soapenv:Header/>
<soapenv:Body>
<ser:arborWOOBC_fCNAOBC>
<fAppType>I</fAppType>
<fOLT>AZA1</fOLT>
<fFDHMDU>OOOO</fFDHMDU>
<fOBCTag>40QFM1448709571//OTXX837401</fOBCTag>
<fSubno>44444069</fSubno>
<fWOID>4444400169</fWOID>
<fUsage_Type>BG</fUsage_Type>
<fOrder_Type>INST</fOrder_Type>
<fNoOfSTBs>0</fNoOfSTBs>
<fUserID></fUserID>
<arborOrderId>444440069</arborOrderId>
</ser:arborWOOBC_fCNAOBC>
</soapenv:Body>
</soapenv:Envelope>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<wsse:Security soap:mustUnderstand="1" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">
<wsse:UsernameToken wsu:Id="UsernameToken-40d2a842-0d43-40bb-9029-dd93ef032e04">
<wsse:Username>nep-api-key</wsse:Username>
<wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">mobinets@2017</wsse:Password>
</wsse:UsernameToken>
</wsse:Security>
</SOAP-ENV:Header>
<soap:Body>
<ns2:arborWOOBC_fCNAOBCResponse xmlns:ns2="http://server.api.nep.mobinets.com/">
<return>73</return>
</ns2:arborWOOBC_fCNAOBCResponse>
</soap:Body>
</soap:Envelope>

 Comments   
Comment by Anonymous [ 05/Feb/26 ]

Hello,

This issue is related to a data problem.

The error “73” is linked to the subscriberNumber. When we call the OMAPIServicesService API to retrieve the serialNumber associated with this subscriber, the request is rejected by their system.

The API response indicates that the fixed number provided is not valid (“Enter a valid fixed number”). As a result, the serial number cannot be retrieved, and the process fails at this step.

From our side, the call is correctly formed, but the data returned/validated by OMAPIServicesService is invalid.

Request payload :
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<ns3:GetFixedInternetDetailsRequest xmlns:ns3="http://omantel.om/ordermanagementservice">
<OT_EAI_HEADER>
<RequestorId>NEP</RequestorId>
</OT_EAI_HEADER>
<Request>
<ReferenceNo>NEP_2004032427177980</ReferenceNo>
<externalId>44444048</externalId>
</Request>
</ns3:GetFixedInternetDetailsRequest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>"

Response Payload : INFO c.m.n.c.workflow.soap.SoapDelegate - JSON response >>> {
"Body": {
"GetFixedInternetDetailsResponse": {
"OT_EAI_HEADER":

{ "RequestorId": "NEP" }

,
"Response":

{ "ReferenceNo": "NEP_2004032427177980", "ReturnCode": "0752", "ReturnMessage": "Enter a valid fixed number" }

}
}
}

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