[ACE-97] FN.84 success response order is not reflecting in FN. Created: 19/Jun/25  Updated: 04/Jul/25  Due: 20/Jun/25

Status: In Progress
Project: ACE
Component/s: FN
Affects Version/s: None
Fix Version/s: None

Type: Task Priority: Normal
Reporter: Salem Dannawi Assignee: Salem Dannawi
Resolution: Unresolved Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: PNG File api1.png     PNG File fn11.png     PNG File fn12.png    
Customer:
OMAN-Tel
Planned Start:
Planned End:

 Description   

Getting this error because subscriber used in the request already available in subscriber report with active & pending status as shown.Thats why in response getting this error..
While testing insert the subscriber,arbor id & work order number which is not available in NEP.If any subscriber available then make it terminate and retry.

Apart this I had created new orders but inspite of success response order is not reflecting in FN.For e.g
Secondly I tried to change the status of above subscriber from active to terminate but it also not changing even after successful trigger response.

Thirdly physical configuration is also not updated properly.

 Comments   
Comment by Salem Dannawi [ 19/Jun/25 ]

logs:
https://mobinets-my.sharepoint.com/personal/natnael_asfaw_mobinets_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fnatnael%5Fasfaw%5Fmobinets%5Fcom%2FDocuments%2F84%5FFN%5Flogs&ga=1

Comment by Zein Trabelsi [ 04/Jul/25 ]

After checking the logs, it seems that a work order request has been sent before having the same WOID = "1096942144" and for some reason it has not been completed .
The system before starting the work order creation process it checks before all, if there is another work order request having the same ID has been sent , if exist it does not proceed and return the Error code of the last one which is 0 in your case .

To conclude : another work order request has been sent having the same ID , it has been stuck for some reason (I don't know why as I don't have logs ) or has been successfully created and moved to archive, so you won't be able to create a another order with this ID even if you don't find this ID in the order management (check if history list maybe you find it).

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