[LS-1007] Kuwait prod | nep get down while saving to db Created: 16/Mar/26  Updated: 09/Apr/26  Due: 18/Mar/26  Resolved: 09/Apr/26

Status: Cancelled
Project: L3 Support
Component/s: NEP
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Daljeet Singh Virdi Assignee: Daljeet Singh Virdi
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: 0 minutes
Time Spent: 3 days, 5 hours
Original Estimate: Not Specified

Attachments: File 2026-03-15-01.41.18_ZainKuwait.xml.tgz     File server.log.kw.15.03.2026.tgz    
Customer:
Zain Kuwait
Planned Start:
Planned End:
Actual Start:
Date of Baselining:

 Description   

As checked and found NEP get download while saving to DB, getting below error message. So request you to please align resource to rectify this and Jira ticket will raise once Jira work.

Download log from below link.

server.log.kw.15.03.2026.tgz

2026-03-15 02:26:36,640 ERROR [com.mobinets.nps.bo.imtDataInput.impl.NetworkCreateManager] (Thread-125) error while flushing and clearing session saveToDatabase...: org.hibernate.exception.ConstraintViolationException: could not execute batch
2026-03-15 02:26:37,079 ERROR [com.mobinets.nps.services.imtDataInput.impl.ImtCreateWS] (Thread-125) Unavailable Service 'Save to Database'.: org.hibernate.exception.ConstraintViolationException: could not execute batch
2026-03-15 02:26:37,080 INFO [stdout] (AsyncAppender-Dispatcher-Thread-108) 02:26:37-[FATAL][SaveRunner][Thread-125] Error while it will may calling saving instances database
2026-03-15 02:26:37,080 FATAL [com.mobinets.nep.npt.db.ThreadSaveContainer] (Thread-125) Error while saving: java.lang.RuntimeException: com.mobinets.nep.npt.service.model.NptException: com.mobinets.nps.model.exception.NpsException: org.hibernate.exception.ConstraintViolationException: could not execute batch
at com.mobinets.nep.npt.db.SaveRunner.run(SaveRunner.java:82)
at com.mobinets.nep.npt.db.ThreadSaveContainer$1.run(ThreadSaveContainer.java:77)
Caused by: com.mobinets.nep.npt.service.model.NptException: com.mobinets.nps.model.exception.NpsException: org.hibernate.exception.ConstraintViolationException: could not execute batch
... 2 more
Caused by: com.mobinets.nps.model.exception.NpsException: org.hibernate.exception.ConstraintViolationException: could not execute batch
at com.mobinets.nps.services.imtDataInput.impl.ImtCreateWS.saveToDatabase(ImtCreateWS.java:93)
at com.mobinets.nep.npt.db.SaveRunner.run(SaveRunner.java:70)
... 1 more
Caused by: org.hibernate.exception.ConstraintViolationException: could not execute batch
2026-03-15 02:26:37,133 WARN [org.springframework.remoting.rmi.RmiServiceExporter] (Thread-125) RMI service 'FloorPlanService' is not bound to registry at port '10246' anymore: java.rmi.NotBoundException: FloorPlanService
2026-03-15 02:26:42,112 ERROR [stderr] (Thread-125) Caused by: javax.management.JMException: Agent already registred with the same domain:NEPAgent
2026-03-15 02:26:42,112 ERROR [stderr] (Thread-125) at com.mobinets.nep.management.connectors.LocalVM.registreNepAgent(LocalVM.java:361)

 Comments   
Comment by Mohamed Benadel [ 27/Mar/26 ]

Error was not reproduced locally
added more detailed logs to better understand the issue in the patch 3.7.1.709

Comment by Daljeet Singh Virdi [ 09/Apr/26 ]

Will open again if issue occuer

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