[LS-1026] “User Already Authenticated” Error – No Session Handling Created: 25/Mar/26  Updated: 15/Apr/26  Due: 25/Mar/26

Status: Dev Scheduled
Project: L3 Support
Component/s: NEP
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Sanju Yadav Assignee: Srishti Kashyap
Resolution: Unresolved Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Customer:
Airtel India
Planned Start:
Planned End:
Complexity: Very High

 Description   

Users are receiving a “User already authenticated” error while logging into NEP via ADFS. There is no mechanism available to terminate existing sessions.

Due to this, users are unable to login until the previous session is cleared automatically.

Steps to Reproduce:

Login to NEP via ADFS
Do not logout properly OR session remains active
Try logging in again

Actual Result:

Error: “User already authenticated”
No option to kill existing session

Expected Result:

Either allow login with session override
OR provide option to terminate previous session
OR auto-expire stale sessions

Impact:

Users are blocked from accessing the application
Work is delayed until session timeout
Frequent user complaints

 Comments   
Comment by Abir Messaikeh [ 15/Apr/26 ]

possible fix under build .577 - else to be reopened for further troubleshooting

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