[LS-25] CABINET REPORT EMPTY_MGW Created: 14/Dec/24  Updated: 10/Jan/25  Due: 16/Dec/24  Resolved: 10/Jan/25

Status: Closed
Project: L3 Support
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Urgent
Reporter: Ahad Siddiqui Assignee: Ahad Siddiqui
Resolution: Fixed Votes: 0
Labels: AI_All_incidents, ZAINKSAAUDIT, ZAINKSAUAT
Remaining Estimate: 0 minutes
Time Spent: 4 hours
Original Estimate: Not Specified

Attachments: PNG File MGW_CABINET_VIRTUAL_CABINET_TYPE.png     Text File console logs.txt    
Issue Links:
Blocks
blocks ZKU-86 Huawei Core_Dumps , XML and NEP data ... Done
Customer:
Zain KSA 3.X
Planned Start:
Planned End:
Actual Start:
Date of Baselining:

 Description   

Dear Khaled,

Can you please assign NEP DEV urgently to check this issue , cabinet report is showing empty for MGWs , however while checking node level inventory for these MGWs the cabinet is available , the needed information is available in XML and also catalogue is proper.

 Comments   
Comment by Ahad Siddiqui [ 14/Dec/24 ]

same is applicable for other elements also like UGW9811 of corelement

Comment by Ahad Siddiqui [ 14/Dec/24 ]

logs below :

https://mobinets-my.sharepoint.com/:u:/g/personal/basant_kumar_nuiva_com/EcHbqp4ikjJKpgPeSeHOxEYBsiHUVBOSrQrpMaUG0iDOXg?e=sgQoGY

Comment by Ahad Siddiqui [ 18/Dec/24 ]

Console logs shared on email and also attached , server logs below

https://mobinets-my.sharepoint.com/:u:/g/personal/basant_kumar_nuiva_com/EeMDekW0JodDqW31tyCsU2oBAm3XZLFnIH74Utb6bU4lvg?e=faVKXn

Comment by Navneet Kaur [ 19/Dec/24 ]

Awaiting ETA

Comment by Mustapha Al-Hage [ 27/Dec/24 ]

Dear Ahad,

The issue is unclear as I did not find an identification in the server logs or the client logs. Therefore, I have added some logs and handled some exceptions to find the issue.

Patch is needed: 3.7.1.641

Please apply the patch, then open the report. Afterward, kindly share the updated server and client logs with me for further analysis.

Comment by Ahad Siddiqui [ 30/Dec/24 ]

XMl reimported on .14 , still issue is same where cabinet report showing empty for MHW however at node level cabinet is availble

Comment by Ahad Siddiqui [ 31/Dec/24 ]

XMl reimported on .14 , still issue is same where cabinet report showing empty for MHW however at node level cabinet is availble , logs below

https://mobinets-my.sharepoint.com/:u:/g/personal/basant_kumar_nuiva_com/ERBQZWm0C0JFi5GyNJTyjhcBqkLXJ1NhYnCw3yWllENo7A?e=SRK3AK

Comment by Mustapha Al-Hage [ 31/Dec/24 ]

Dear @Ahad Siddiqui,

After exploring the logs and the implemented logic, we have found the following:
• There is a condition that checks whether the cabinet type is “virtual”. If the cabinet type is virtual, it will be excluded from the node cabinets report; otherwise, it will be included.

• For example, when we check one of the cabinets in the MGW node, we see that its type is “Virtual_Cabinet,” and the virtual checkbox is checked. As a result, all cabinets of this type are left out of the report.

In conclusion, the cabinet report includes all cabinets except those with a virtual cabinet type.

Regards,
Mustapha Al Hage

Comment by Ahad Siddiqui [ 10/Jan/25 ]

ITS OK

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