[#LS-312] New requirements for SLA Tasks Report Design Session

New requirements for SLA Tasks Report (LS-165) [LS-312] New requirements for SLA Tasks Report Design Session Created: 03/Apr/25 Updated: 18/Jul/25 Due: 21/Jan/25 Resolved: 18/Jul/25
Status:	Cancelled
Project:	L3 Support
Component/s:	None
Affects Version/s:	None
Fix Version/s:	None

Type:

Technical task

Priority:

Normal

Reporter:

Salem Dannawi

Assignee:

Khaled Khalil

Resolution:

Cancelled

Votes:

Labels:

SRD

Remaining Estimate:

Not Specified

Time Spent:

Not Specified

Original Estimate:

Not Specified

Customer:

OMAN-Tel

Planned Start:

21/Jan/25 12:00 AM

Planned End:

21/Jan/25 12:00 AM

Actual Start:

13/Feb/25 4:58 AM

Date of Baselining:

14/Feb/25 5:00 AM

Description

we require the below changes :-

• CUSTOM Task should be created as well for mobile coverage requests.
• SLA Duration to be upto only one decimal point.
• CUSTOM_TAS_FIXED and CUSTOM_TAS_MOBILE task to be created to enable the team to have a separate view of fixed and mobile and have the flexibility extract a combined report for the TAS performance.
• ADD a column for the same report to show SLA exceeded flag (True / False)

Generated at Wed Apr 15 12:51:28 EEST 2026 using JIRA 6.1.4#6159-sha1:44eaedef2e4a625c6c7183698b2468d4719c20dc.

[LS-312] New requirements for SLA Tasks Report Design Session Created: 03/Apr/25 Updated: 18/Jul/25 Due: 21/Jan/25 Resolved: 18/Jul/25