[LS-398] Upgrade Requests not working as expected Created: 21/May/25  Updated: 28/May/25  Due: 30/May/25  Resolved: 23/May/25

Status: Cancelled
Project: L3 Support
Component/s: SRD
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Salem Dannawi Assignee: Salem Dannawi
Resolution: Won't Fix Votes: 0
Labels: SRD
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Customer:
OMAN-Tel
Planned Start:
Planned End:
Rejected By: Abir Messaikeh

 Description   

• We are facing issues while creating upgrade requests for fixed and mobile( Req#1409),
(it goes directly to solution_acceptance task).

Upgrade service type is not working well as checked on prod and on staging for all services

 Comments   
Comment by Abir Messaikeh [ 23/May/25 ]

From: Sara Saddik <Sara.Saddik@nuiva.com>
Sent: Thursday, May 22, 2025 1:19 PM
To: Salem Dannawi <Salem.Dannawi@mobinets.com>; Abir Messaikeh <Abir.Messaikeh@nuiva.com>
Cc: Khaled Khalil <Khaled.Khalil@nuiva.com>; Aya Said <Aya.Said@nuiva.com>
Subject: RE: LS-398_Upgrade Requests not working as expected

Dears,

As per our flow and previous requests:
• Mobile Coverage services skip the REQUEST_ACCEPTANCE task.
• Not all services are upgradable.
• Services that do not support upgrades include:
o Fixed Line
o SIP
o ISDN
o Fax
o WFBB
o Mobile Coverage
• Mobile Coverage supports only the following service types: NEW, TENDER, and STUDY.

Regards,
Sara

Comment by Abir Messaikeh [ 28/May/25 ]

as per below new CR was requested in seperate ticket

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