[LS-416] Facing an issue when opening NEP on production Created: 29/May/25  Updated: 30/May/25  Due: 06/Jun/25  Resolved: 30/May/25

Status: Closed
Project: L3 Support
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Indrasan Yadav Assignee: Indrasan Yadav
Resolution: Fixed Votes: 0
Labels: AI_All_incidents, ZAINKSAAUDIT
Remaining Estimate: 0 minutes
Time Spent: 1 day, 2 hours
Original Estimate: Not Specified

Attachments: JPEG File An error when opening NEP on prod_29-05.jpg     File server.log.tgz     File xml-gen-save-seq-28-05-25-21-00.log.tgz    
Customer:
Zain KSA 3.X
Planned Start:
Planned End:
Actual Start:
Date of Baselining:

 Description   

Dear @ABHINAV PARASHAR,

Could you please check & confirm about below issue which we are facing when trying to open NEP on production server.

Thank you
Indrasan

 Comments   
Comment by Indrasan Yadav [ 29/May/25 ]

From: Bassem Sabbagh <bassem.sabbagh@mobinets.com>
Sent: 29 May 2025 10:44
To: Indrasan Yadav <Indrasan.Yadav@nuiva.com>; ABHINAV PARASHAR <ABHINAV.PARASHAR@mobinets.com>
Cc: Abir Messaikeh <Abir.Messaikeh@nuiva.com>; Sanju Yadav <Sanju.Yadav@mobinets.com>; Azmat Ali <Azmat.Ali@nuiva.com>
Subject: RE: Facing an issue when opening NEP on production

Dear Abhinav,

Please check urgently ?

Thanks

Comment by Indrasan Yadav [ 29/May/25 ]

From: ABHINAV PARASHAR <ABHINAV.PARASHAR@mobinets.com>
Sent: Thursday, May 29, 2025 8:43 AM
To: Bassem Sabbagh <bassem.sabbagh@mobinets.com>; Indrasan Yadav <Indrasan.Yadav@nuiva.com>
Cc: Abir Messaikeh <Abir.Messaikeh@nuiva.com>; Sanju Yadav <Sanju.Yadav@mobinets.com>; Azmat Ali <Azmat.Ali@nuiva.com>; Manjit Kumar <manjit.kumar@mobinets.com>
Subject: RE: Facing an issue when opening NEP on production

Dear Bassem,

An error was observed after completing the first end global interception of the importNetwork process during today’s XML import. Upon reviewing the previous logs, it appears that the errors encountered are the primary cause of the issue.

Please find below a snippet of the key error messages for your reference:
ORA-00957: duplicate column name
Exception executing batch [could not execute batch]
Failed SaveOrUpdate com.mobinets.nps.model.network.gsm.Bsc.
RMI service 'Oppack3GProcessService' is not bound to registry at port '10246'

These errors indicate a schema inconsistency, likely due to duplicate column definitions, which is preventing proper data persistence. As a temporary measure, the NEP server was restarted and is currently operating normally.
I’ve attached the full server log from today for further analysis. Kindly review and align the necessary resources to address this issue.
Let me know if any further details are needed from my end.

Comment by Indrasan Yadav [ 29/May/25 ]

@Indrasan Yadav please create a jira and assign it to Dr. Khaled
@Khaled Khalil it seems the below error is appearing after we applied the last patch on production.
Kindly check it as priority since it is blocking the import ..

Thanks

Comment by Mustapha Al-Hage [ 29/May/25 ]

Dears,
The issue has been resolved. Patch is needed: 3.7.1.682
Regards,
Mustapha

Comment by Indrasan Yadav [ 30/May/25 ]

After patch deployed on production now we can access the NEP.

Thank you

Generated at Wed Apr 15 11:03:53 EEST 2026 using JIRA 6.1.4#6159-sha1:44eaedef2e4a625c6c7183698b2468d4719c20dc.