[LS-454] duplication in KQI tickets sent in UTT Created: 18/Jun/25  Updated: 24/Jul/25  Due: 27/Jun/25  Resolved: 19/Jun/25

Status: Cancelled
Project: L3 Support
Component/s: NEP
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Abir Messaikeh Assignee: Abir Messaikeh
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Customer:
OMAN-Tel
Planned Start:
Planned End:
Product: NEP
Rejected By: Abir Messaikeh

 Description   

It is observed that KQI tickets are created duplicated in UTT



 Comments   
Comment by Abir Messaikeh [ 19/Jun/25 ]

Dear Abir,
Yes below conf we have adjusted.

Thanks,
Mohan

________________________________________
From: Abir Messaikeh <Abir.Messaikeh@nuiva.com>
Sent: Wednesday, June 18, 2025 7:17:56 PM
To: Mohan Singh Rathor <Mohan.Rathor@mobinets.com>; Nazih Ghadieh <Nazih.Ghadieh@nuiva.com>
Cc: integration <integration@mobinets.com>; support <support@mobinets.com>; Khaled Khalil <Khaled.Khalil@nuiva.com>
Subject: RE: duplication in KQI tickets sent in UTT - LS-454

A ticket created for same LS-454 for tracking
@mohan Have we done the below?

Regards
Abir
From: Mohan Singh Rathor <Mohan.Rathor@mobinets.com>
Sent: Tuesday, June 17, 2025 5:01 PM
To: Abir Messaikeh <Abir.Messaikeh@nuiva.com>; Nazih Ghadieh <Nazih.Ghadieh@nuiva.com>
Cc: integration <integration@mobinets.com>; support <support@mobinets.com>; Khaled Khalil <Khaled.Khalil@nuiva.com>
Subject: Re: disable KQI generation after specific import

Dear @Abir Messaikeh,
Noted

thanks,
mohan
________________________________________
From: Abir Messaikeh <Abir.Messaikeh@nuiva.com>
Sent: Tuesday, June 17, 2025 4:13 PM
To: Mohan Singh Rathor <Mohan.Rathor@mobinets.com>; Nazih Ghadieh <Nazih.Ghadieh@nuiva.com>
Cc: integration <integration@mobinets.com>; support <support@mobinets.com>; Khaled Khalil <Khaled.Khalil@nuiva.com>
Subject: RE: disable KQI generation after specific import

Hi Mohan

Nazih is asking to change as below and check if duplication will be stopped

On 10.164.168.11

<parameter name="nep.troubleTicket.executor.isEnabled" value="true"></parameter>
<parameter name="nep.troubleTicket.engineering.isEnabled" value="false"></parameter>
<parameter name="nep.troubleTicket.Dumps.isEnabled" value="true"></parameter>

on 10.164.168.12

<parameter name="nep.troubleTicket.executor.isEnabled" value="false"></parameter>
<parameter name="nep.troubleTicket.engineering.isEnabled" value="true"></parameter>
<parameter name="nep.troubleTicket.Dumps.isEnabled" value="false"></parameter>

Regards
Abir

From: Mohan Singh Rathor <Mohan.Rathor@mobinets.com>
Sent: Tuesday, June 17, 2025 3:12 PM
To: Nazih Ghadieh <Nazih.Ghadieh@nuiva.com>; Abir Messaikeh <Abir.Messaikeh@nuiva.com>
Cc: integration <integration@mobinets.com>; support <support@mobinets.com>; Khaled Khalil <Khaled.Khalil@nuiva.com>
Subject: Re: disable KQI generation after specific import

Dear @Nazih Ghadieh,
As we checked below configuration is already true. Please check in below. despite of we are getting the ticket from both server.

On 10.164.168.11

<parameter name="nep.troubleTicket.executor.isEnabled" value="true"></parameter>
<parameter name="nep.troubleTicket.engineering.isEnabled" value="false"></parameter>
<parameter name="nep.troubleTicket.Dumps.isEnabled" value="true"></parameter>

on 10.164.168.12

<parameter name="nep.troubleTicket.executor.isEnabled" value="true"></parameter>
<parameter name="nep.troubleTicket.engineering.isEnabled" value="true"></parameter>
<parameter name="nep.troubleTicket.Dumps.isEnabled" value="false"></parameter>

Comment by Abir Messaikeh [ 24/Jul/25 ]

Config adjusted and no duplication

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