[LS-595] Import Issue – Missing Service Port Descriptions in NEP for some accounts Created: 26/Aug/25  Updated: 03/Nov/25  Due: 29/Aug/25  Resolved: 19/Sep/25

Status: Cancelled
Project: L3 Support
Component/s: NEP
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Salem Dannawi Assignee: Salem Dannawi
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: 0 minutes
Time Spent: 6 hours
Original Estimate: Not Specified

Attachments: Zip Archive 2025-09-18-10.36.12_OmanTel.xml.zip     File MA5600T.cfg     File SERVICE_PORT_DESC_IMPORTED.csv     PNG File SNP1.png     PNG File SNP1.png     PNG File SNP2.png     PNG File SNP3.png     PNG File Screenshot 2025-09-19 102312.png    
Customer:
OMAN-Tel
Planned Start:
Planned End:
Rejected By: Marwan Kanaan
Actual Start:
Date of Baselining:

 Description   

I have noticed that not all data under service-port description is being parsed in NEP, even though the same information is available in the XML. This is causing missing MPLS subscriber records in the Service Port Description Report, as also reported by Anees.
For example, subscriber 931207 is present in both the dump and the XML, but does not appear in NEP. I did not find any related entries in the import error report.
Specifically, for the node ABI1_01_MA5600T_OLT (10.126.96.65):
• XML/Logical dump contains 129 service-port description records
• NEP has parsed only 96 records
• 33 records are missing
This node is just one example — the same parsing issue may exist for other nodes as well.
I have attached the logical dump file for your reference and shared the XML link below:

https://mobinets-my.sharepoint.com/personal/mohan_rathor_mobinets_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files%2F2025%2D08%2D19%2D11%2E30%2E33%5FOmanTel%2Etar%2Egz&parent=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files&ga=1

Sample XML snippet and logical dump entries are provided below for clarity.Kindly align someone to check the same.
XML::
attached image

Logical Dump for Node ABI1_01_MA5600T_OLT::

service-port desc 4 description "26708645"
service-port desc 6 description "26708202"
service-port desc 14 description "26709081"
service-port desc 15 description "26063279"
service-port desc 23 description "26708824"
service-port desc 37 description "26708915"
service-port desc 40 description "26708915"
service-port desc 47 description "26708723"
service-port desc 48 description "26708723"
service-port desc 56 description "26709062"
service-port desc 60 description "26709026"
service-port desc 62 description "VOIP"
service-port desc 63 description "BDOF_931207_MPLS(402)_18/12/24_PORT1"
service-port desc 64 description "TR069"
service-port desc 65 description "26708635"
service-port desc 66 description "26708635"
service-port desc 76 description "26709267"
service-port desc 81 description "26708294"
service-port desc 100 description "26500149"
service-port desc 101 description "26709025"
service-port desc 105 description "26709455"
service-port desc 107 description "26708698"
service-port desc 109 description "26709205"
service-port desc 111 description "26708759"
service-port desc 120 description "26805657"
service-port desc 133 description "26708516"
service-port desc 143 description "26709697"
service-port desc 149 description "26709196"
service-port desc 154 description "26709078"
service-port desc 167 description "26709059"
service-port desc 171 description "26709083"
service-port desc 185 description "26709178"
service-port desc 189 description "26708904"
service-port desc 193 description "26709037"
service-port desc 196 description "26709064"
service-port desc 197 description "26709064"
service-port desc 203 description "26709193"
service-port desc 251 description "26709136"
service-port desc 268 description "26709179"
service-port desc 272 description "26709157"
service-port desc 590 description "26709278"
service-port desc 597 description "26709447"
service-port desc 607 description "26708653"
service-port desc 610 description "26709376"
service-port desc 611 description "26709570"
service-port desc 613 description "26709570"
service-port desc 618 description "26709438"
service-port desc 621 description "26709410"
service-port desc 624 description "26709332"
service-port desc 625 description "26709332"
service-port desc 662 description "26709523"
service-port desc 688 description "26709542"
service-port desc 697 description "26709524"
service-port desc 702 description "26709627"
service-port desc 716 description "26708856"
service-port desc 717 description "26708856"
service-port desc 1077 description "26709647"
service-port desc 1078 description "26709647"
service-port desc 1100 description "26708796"
service-port desc 1141 description "26708519"
service-port desc 1284 description "26709631"
service-port desc 1285 description "26709631"
service-port desc 1295 description "26709021"
service-port desc 1296 description "26709021"
service-port desc 1297 description "26708683"
service-port desc 1298 description "26708683"
service-port desc 1340 description "MORM_930375_(70)_MPLS_25/7/21"
service-port desc 1346 description "26802129"
service-port desc 1349 description "26708870"
service-port desc 1366 description "26709564"
service-port desc 1367 description "26709564"
service-port desc 1372 description "26708371"
service-port desc 1380 description "26708906"
service-port desc 1386 description "26709847"
service-port desc 1387 description "26709847"
service-port desc 1407 description "26709842"
service-port desc 1418 description "26709825"
service-port desc 1421 description "26709812"
service-port desc 1422 description "26708193"
service-port desc 1424 description "26708193"
service-port desc 1428 description "26709732"
service-port desc 1429 description "26709732"
service-port desc 1430 description "26708758"
service-port desc 1436 description "26709930"
service-port desc 1446 description "26709989"
service-port desc 1447 description "26709989"
service-port desc 1460 description "26708734"
service-port desc 1470 description "26709856"
service-port desc 1473 description "26709251"
service-port desc 1474 description "26858066"
service-port desc 1475 description "26858066"
service-port desc 1479 description "26701074"
service-port desc 1480 description "26701069"
service-port desc 1482 description "26701069"
service-port desc 1485 description "26701079"
service-port desc 1493 description "26701098"
service-port desc 1494 description "26701097"
service-port desc 1496 description "26701097"
service-port desc 1498 description "26708753"
service-port desc 1530 description "26701160"
service-port desc 1538 description "26701188"
service-port desc 1603 description "26708969"
service-port desc 1633 description "Internet"
service-port desc 1634 description "TR069"
service-port desc 1635 description "VOIP"
service-port desc 1640 description "26701419"
service-port desc 1641 description "BK-MCT_926313_MPLS(83)_25/10/23_PORT1"
service-port desc 1649 description "26701258"
service-port desc 1657 description "26709389"
service-port desc 1659 description "26709389"
service-port desc 1664 description "26802327"
service-port desc 1665 description "26802327"
service-port desc 1666 description "26709164"
service-port desc 1667 description "26709164"
service-port desc 1668 description "26708952"
service-port desc 1669 description "26708952"
service-port desc 1670 description "26709200"
service-port desc 1671 description "26709200"
service-port desc 1672 description "26709815"
service-port desc 1673 description "26709815"
service-port desc 1674 description "26708736"
service-port desc 1675 description "26708736"
service-port desc 1676 description "26709122"
service-port desc 1677 description "26709122"
service-port desc 1678 description "26701142"
service-port desc 1679 description "26701142"
service-port desc 1688 description "26670020"
service-port desc 1689 description "26701244"
service-port desc 1690 description "26701244"

 Comments   
Comment by Abir Messaikeh [ 26/Aug/25 ]

https://mobinets-my.sharepoint.com/:u:/g/personal/basant_kumar_nuiva_com/EVO2rM7SCEtPi1LMW41pWWMB3IekRuQSe29LLBMjlUdj8w?e=GgSL6m

server logs link during import

Comment by Abir Messaikeh [ 28/Aug/25 ]

to provide small xml for this model and the equipement model

Comment by Abir Messaikeh [ 28/Aug/25 ]

link for small xml
https://mobinets-my.sharepoint.com/:u:/p/mohan_rathor/EWADMM9qefRLu6SkBcaWXykBf1P66248DSAL_YIwBnAPig?e=nXZ0pm

Comment by Hassan Abdine [ 29/Aug/25 ]

kindly to provide a small XML for one NE and the equipment model XML from catalog.

Comment by Abir Messaikeh [ 10/Sep/25 ]

XML provided by Driss to Marwan

Comment by Hassan Abdine [ 18/Sep/25 ]

still not received an xml for this NE

Comment by Marwan Kanaan [ 18/Sep/25 ]

Dears,

First, please note that the 2025-08-19-11.30.33_OmanTel.tar.gz folder contains only CSV files, with no XML available to work with or extract data from.

Second, regarding the Jira information and screenshots, there seems to be a misunderstanding with the search criteria. As shown in the CSV, the search was for 931207, which corresponds to the sample node in Jira (ABI1_01_MA5600T_OLT – 10.126.96.65). However, in the NE configuration, the search was for 931027, which refers to service-port descriptions for a completely different node (10.126.67.151).

Therefore, please note that before generating a suitable XML, we cannot proceed further with this issue.

Best Regards,

Marwan Kanaan I Software Developer

Comment by Abir Messaikeh [ 19/Sep/25 ]

small xml attached

Comment by Marwan Kanaan [ 19/Sep/25 ]

Dear @Shamim Ahmed,

Kindly note that the problem is most likely related to the issue already solved by Driss in the dumps.
As shown below, the description has been imported correctly:

SS

I suggest generating a new XML and ensuring that the dumps are properly fixed, then attempting the re-import, as there is no issue from our side.
A CSV of the imported services is attached for your reference.

Best Regards,
Marwan Kanaan I Software Developer

Comment by Khaled Khalil [ 22/Sep/25 ]

There is a rule in that FN report: it only shows ports related to subscriber numbers that start with 9

Generated at Fri Apr 17 10:34:35 EEST 2026 using JIRA 6.1.4#6159-sha1:44eaedef2e4a625c6c7183698b2468d4719c20dc.