[LS-618] IT API Process not ending Created: 02/Sep/25 Updated: 16/Sep/25 Due: 02/Sep/25 Resolved: 16/Sep/25 |
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| Status: | Closed |
| Project: | L3 Support |
| Component/s: | Financial |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Normal |
| Reporter: | Manjit Kumar | Assignee: | Abir Messaikeh |
| Resolution: | Fixed | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | 2 hours | ||
| Time Spent: | 3 days, 1 hour, 10 minutes | ||
| Original Estimate: | Not Specified | ||
| Customer: |
Zain Kuwait
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| Planned Start: | |
| Planned End: | |
| Actual Start: | |
| Date of Baselining: |
| Description |
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Dear Khaled, Please align resource to check the issue of IT API process is not ending, getting below error message. 2025-09-01 22:55:05,742 WARN [com.mobinets.nep.npt.csv.handler.ElementAdditionalInfoServerCsvHandler] (default task-55) warning while importing element additional info Asset Uniqueness:Element PassiveElement_UNIX Server_zkwovsprod1_56 has Serial Number (2102311NXR10J4000005) that is already in use for the element . 2025-09-01 22:55:05,742 ERROR [com.mobinets.nep.npt.service.impl.PassiveElementServiceImpl] (default task-55) warning while saving additional info for IT Assets: com.mobinets.nep.npt.service.model.NptWarning: Asset Uniqueness:Element PassiveElement_UNIX Server_zkwovsprod1_56 has Serial Number (2102311NXR10J4000005) that is already in use for the element . at com.mobinets.nep.npt.csv.handler.ElementAdditionalInfoServerCsvHandler.endDocument(ElementAdditionalInfoServerCsvHandler.java:440) |
| Comments |
| Comment by Wajdi Jomaa [ 05/Sep/25 ] |
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I applied some fixes related to cache issues, please apply new patch: 3.7.1.692. |
| Comment by Manjit Kumar [ 11/Sep/25 ] |
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Dear Hassan/Wajdi, Thank you for your support here to fix this issue, after deploy nep full delivery path version 3.7.1.693, now nep launching. Please suggest the sequence i.e. patch will apply as usual till .692 and for .693 will deploy from full delivery ? |
| Comment by Abir Messaikeh [ 16/Sep/25 ] |
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full delivery required at version 3.7.1.693 |