[LS-653] SRD (1736) & (1722) Created: 16/Sep/25  Updated: 01/Oct/25  Due: 18/Sep/25  Resolved: 01/Oct/25

Status: Closed
Project: L3 Support
Component/s: SRD
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Salem Dannawi Assignee: Salem Dannawi
Resolution: Done Votes: 0
Labels: SRD
Remaining Estimate: 0 minutes
Time Spent: 1 day, 1 hour
Original Estimate: Not Specified

Attachments: PNG File Capture324.PNG     XML File SRD_GPON_DESIGN.bpmn20.xml     PNG File staging179.PNG    
Customer:
OMAN-Tel
Planned Start:
Planned End:
Actual Start:
Date of Baselining:

 Description   

the issue here in the requests on production,
after completing the proceed with gpon task,
the request hang on design in progress and the solution acceptance task is not created,
I have created the same request on staging platform .179 and it's working fine on staging,( request 172217 )
I have compared the date of processes all is same in prod and staging.
Please advise,
logs will be shared once received from integration

 Comments   
Comment by Anonymous [ 24/Sep/25 ]

In the production logs, I found that the issue was internal to Flowable. The process was blocking the execution from completing the human task PROCEED_WITH_GPON.
I have modified the design while respecting the mentioned business rules and scenario. After testing on the staging environment, the issue does not exist.
Please test on the production platform after deploying the updated process version
Kind regards,

Generated at Wed Apr 15 14:22:50 EEST 2026 using JIRA 6.1.4#6159-sha1:44eaedef2e4a625c6c7183698b2468d4719c20dc.