[LS-672] XML Not Importing Created: 24/Sep/25  Updated: 18/Nov/25  Due: 24/Sep/25  Resolved: 30/Sep/25

Status: Cancelled
Project: L3 Support
Component/s: NEP
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Urgent
Reporter: Mostafa Kalawoun Assignee: Mostafa Kalawoun
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: 0 minutes
Time Spent: 1 day
Original Estimate: Not Specified

Attachments: JPEG File Image (1).jpg    
Customer:
Zain KSA 3.X
Planned Start:
Planned End:
Product: NEP
Rejected By: Mustapha Al-Hage
Actual Start:
Date of Baselining:

 Description   

Dear @Khaled Khalil

Could you please assign a resource to check below odd behavior on ZainKSA test when trying to import an XML from the NEP client GUI.
The import process starts and ends itself right away without any ERRORS,
As checked from L2 side, there are no memory , disk space issues or system errors that might cause this behavior...

2025-09-22 11:02:10,035 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG][NptServiceAdvice][RMI TCP Connection(1351510)-192.168.64.67] start global interception of:importNetwork ( String /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml NEPBundles npt)

2025-09-22 11:02:10,048 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG][NptServiceAdvice][RMI TCP Connection(1351510)-192.168.64.67] start global interception of:importNetwork ( String /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml NEPBundles npt)

2025-09-22 11:02:10,051 INFO [com.mobinets.nep.npt.service.impl.AutoImportServiceImpl] (RMI TCP Connection(1351510)-192.168.64.67) Receiving request to import the XML: /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml...

2025-09-22 11:02:10,061 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG]
[NptServiceAdvice][RMI TCP Connection(1351510)-192.168.64.67] end global interception of:importNetwork ( String /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml NEPBundles npt)
2025-09-22 11:02:10,062 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG][SaveRunner][Thread-148] Start saving instances to Database

 Comments   
Comment by Mustapha Al-Hage [ 30/Sep/25 ]

After investigating the issue and discussing it with Mostafa Kalawoun, we found that the Updated by Importer flag was set to false, which caused the import issue. Mostafa has now set it to true, and the import is working fine.

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