[LS-703] issue when opening some reports on KW platform Created: 08/Oct/25  Updated: 27/Nov/25  Due: 08/Oct/25  Resolved: 27/Nov/25

Status: Closed
Project: L3 Support
Component/s: Financial, NEP
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Manjit Kumar Assignee: Daljeet Singh Virdi
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: 0 minutes
Time Spent: 1 day, 3 hours, 30 minutes
Original Estimate: Not Specified

Attachments: File server.log.tgz    
Customer:
Zain Kuwait
Planned Start:
Planned End:
Actual Start:
Date of Baselining:

 Description   

From: Abir Messaikeh <Abir.Messaikeh@nuiva.com>
Sent: Wednesday, October 8, 2025 2:50 PM
To: Khaled Khalil <Khaled.Khalil@nuiva.com>; Mustapha Al-Hage <Mustapha.AlHage@nuiva.com>; Wajdi Jomaa <Wajdi.Jomaa@nuiva.com>; Daljeet Singh Virdi <Daljeet.Virdi@mobinets.com>
Cc: support <support@mobinets.com>; L2_Team_Leb <L2_Team_Leb@mobinets.com>
Subject: RE: issue when opening some reports on KW platform

@Manjit can u check in logs both console and server logs if anything abnormal if not create ticket LS and shafre screen shots and logs attached

Daljeet can guide u where to open report from client to reproduce , L3 will not work if we don’t provide details and LS ticket

thx

From: Abir Messaikeh
Sent: Tuesday, October 7, 2025 4:58 PM
To: Khaled Khalil <Khaled.Khalil@nuiva.com>; Mustapha Al-Hage <Mustapha.AlHage@nuiva.com>; Wajdi Jomaa <Wajdi.Jomaa@nuiva.com>
Cc: support <support@mobinets.com>; L2_Team_Leb <L2_Team_Leb@mobinets.com>
Subject: issue when opening some reports on KW platform

Dear team

It has been observed by telco that the client application is hanging when opening RNC and NodeB and enob B reports

So can you help to double check the issue from your side as well.

I will open the ticket if same reproducible for u

Thanks
Abir

 Comments   
Comment by Khaled Khalil [ 13/Oct/25 ]

There was an issue when opening an empty report, The issue is fixed by Wajdi. New patch needed 3.7.1.695.

Comment by Daljeet Singh Virdi [ 04/Nov/25 ]

Need to deploy the patch and perform testing

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