[LS-824] Zain IQ | Missing SN issue in Unmapped Report Created: 16/Dec/25  Updated: 05/Jan/26  Due: 19/Dec/25  Resolved: 30/Dec/25

Status: Closed
Project: L3 Support
Component/s: NEP
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Daljeet Singh Virdi Assignee: Abir Messaikeh
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: 0 minutes
Time Spent: 1 day, 5 hours, 30 minutes
Original Estimate: Not Specified

Attachments: PNG File INV.png     PNG File UN and FR.png     Text File unmapped_clean.txt    
Customer:
Zain Iraq
Planned Start:
Planned End:
Actual Start:
Date of Baselining:

 Description   

Kindly support to check the serial (6924070504103000490) not available in the unmapped report.
The item is available in the passive inventory and not available in both FR , WO and unmapped Report.
We have also run the unmapped sync and still not appearing.

 Comments   
Comment by Bessem Manita [ 17/Dec/25 ]

Dear Daljeet,
As discussed by the teams, the same RFID '10120476' assigned to a shared node was equal to RFID value of passive node '10113859'. Since SN, RFID, and TAG cannot be duplicated in the FR report, this prevented the new item from being inserted.

Please find attached a script that will clean this item. During the next FR sync, the data should be saved correctly.
Kindly review and confirm if we are encountering any similar mismatches between SN, RFID, and TAG in the FR report compared to the Additional Info report.

Comment by Abir Messaikeh [ 30/Dec/25 ]

resolved with script

we will need a permanent solution to be tracked in ticket LS-849

Generated at Fri Apr 17 12:20:46 EEST 2026 using JIRA 6.1.4#6159-sha1:44eaedef2e4a625c6c7183698b2468d4719c20dc.