[LS-828] Feasibility Issue - 3 orders not created in FN Created: 17/Dec/25  Updated: 05/Jan/26  Due: 17/Dec/25

Status: Open Bug
Project: L3 Support
Component/s: FN
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Abir Messaikeh Assignee: Ayed Bada
Resolution: Unresolved Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Customer:
OMAN-Tel
Planned Start:
Planned End:
Product: NEP

 Description   

I would like to bring to your attention a feasibility issue regarding the orders listed below.

Although feasibility has been completed in Arbor, these orders have not reached NEP. Our investigation shows that while the requests are visible in the logs and show a "Success" response, the orders are still not appearing in FN.

Affected Order IDs:

289213065

289216305

289191090

Could you please look into why these are stuck despite the success logs?

@Mohan Singh Rathor please share latest FN logs

<NS1:Envelope xmlns:NS1="http://schemas.xmlsoap.org/soap/envelope/">
<NS1:Header>
<NS2:Security
xmlns:NS2="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">
<NS2:UsernameToken>
<NS2:Username>nep-api-key</NS2:Username>
<NS2:Password
Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">
mobinets@2017</NS2:Password>
</NS2:UsernameToken>
</NS2:Security>
</NS1:Header>
<NS1:Body>
<NS3:arborWOOBC_fCNAOBC xmlns:NS3="http://server.api.nep.mobinets.com/">
<fAppType>I</fAppType>
<fOLT>MQA1</fOLT>
<fFDHMDU />
<fOBCTag>40RDN6524102542//OT820759</fOBCTag>
<fSubno>26677961</fSubno>
<fWOID>1613422385</fWOID>
<fUsage_Type>BG</fUsage_Type>
<fOrder_Type>INST</fOrder_Type>
<fNoOfSTBs>0</fNoOfSTBs>
<fUserID>96997</fUserID>
<arborOrderId>289213065</arborOrderId>
</NS3:arborWOOBC_fCNAOBC>
</NS1:Body>
</NS1:Envelope>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<wsse:Security
xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"
xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd"
soap:mustUnderstand="1">
<wsse:UsernameToken wsu:Id="UsernameToken-7d9a07cd-8be7-4301-83fd-2e8e3f5802e2">
<wsse:Username>nep-api-key</wsse:Username>
<wsse:Password
Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">
mobinets@2017</wsse:Password>
</wsse:UsernameToken>
</wsse:Security>
</SOAP-ENV:Header>
<soap:Body>
<ns2:arborWOOBC_fCNAOBCResponse xmlns:ns2="http://server.api.nep.mobinets.com/">
<return>0</return>
</ns2:arborWOOBC_fCNAOBCResponse>
</soap:Body>
</soap:Envelope>

<NS1:Envelope xmlns:NS1="http://schemas.xmlsoap.org/soap/envelope/">
<NS1:Header>
<NS2:Security
xmlns:NS2="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">
<NS2:UsernameToken>
<NS2:Username>nep-api-key</NS2:Username>
<NS2:Password
Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">
mobinets@2017</NS2:Password>
</NS2:UsernameToken>
</NS2:Security>
</NS1:Header>
<NS1:Body>
<NS3:arborWOOBC_fCNAOBC xmlns:NS3="http://server.api.nep.mobinets.com/">
<fAppType>I</fAppType>
<fOLT>IM22</fOLT>
<fFDHMDU>5</fFDHMDU>
<fOBCTag>40RDM7331992502//OT821268</fOBCTag>
<fSubno>26677853</fSubno>
<fWOID>1613464683</fWOID>
<fUsage_Type>BG</fUsage_Type>
<fOrder_Type>INST</fOrder_Type>
<fNoOfSTBs>0</fNoOfSTBs>
<fUserID>20382</fUserID>
<arborOrderId>289216305</arborOrderId>
</NS3:arborWOOBC_fCNAOBC>
</NS1:Body>
</NS1:Envelope>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<wsse:Security
xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"
xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd"
soap:mustUnderstand="1">
<wsse:UsernameToken wsu:Id="UsernameToken-03b1ab41-f105-4554-bc09-8738449791aa">
<wsse:Username>nep-api-key</wsse:Username>
<wsse:Password
Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">
mobinets@2017</wsse:Password>
</wsse:UsernameToken>
</wsse:Security>
</SOAP-ENV:Header>
<soap:Body>
<ns2:arborWOOBC_fCNAOBCResponse xmlns:ns2="http://server.api.nep.mobinets.com/">
<return>0</return>
</ns2:arborWOOBC_fCNAOBCResponse>
</soap:Body>
</soap:Envelope>

Thank U!!!

 Comments   
Comment by Abir Messaikeh [ 17/Dec/25 ]

logs below

https://mobinets-my.sharepoint.com/:f:/p/mohan_rathor/IgBR6U6b2HhRQ5Rs6zNNCyK0AdE6P5oxWmOYeUuF23bsmgQ?e=9L1IAU

Comment by Anonymous [ 18/Dec/25 ]

Work orders created after clearing the FN_PROCESS_ORDER data which hold the request data of those orders since 04/12/2025 .

Comment by Abir Messaikeh [ 22/Dec/25 ]

workaround done and orders are feasible now , waiting for RCA

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