[LS-842] error during the import process in WB,UW,KL circle, causing the NEP to go down daily. Created: 26/Dec/25  Updated: 02/Jan/26  Due: 26/Dec/25  Resolved: 31/Dec/25

Status: Rejected
Project: L3 Support
Component/s: NEP
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Urgent
Reporter: Basant Kumar Assignee: Basant Kumar
Resolution: Fixed Votes: 0
Labels: NEP_D
Remaining Estimate: 0 minutes
Time Spent: 6 hours
Original Estimate: Not Specified

Attachments: File server-25-12-2025-21-00.log_KL.tgz     File server-25-12-2025-21-00.log_UW.tgz     File server-25-12-2025-21-00.log_WB.tgz    
Customer:
Airtel India
Planned Start:
Planned End:
Rejected By: Srishti Kashyap
Actual Start:
Date of Baselining:

 Description   

As Checked, we are encountering an error during the import process in WB,UW,KL circle, causing the NEP to go down daily.
This issue has been occurring for the past two days.

Please find the below error for your reference.
Kindly review and provide your suggestions.
sourceLocalTransactionCoordinatorImpl.java:231) [hibernate-core-5.1.10.Final.jar:5.1.10.Final]
at org.hibernate.engine.transaction.internal.TransactionImpl.commit(TransactionImpl.java:65) [hibernate-core-5.1.10.Final.jar:5.1.10.Final]
at org.springframework.orm.hibernate5.HibernateTransactionManager.doCommit(HibernateTransactionManager.java:582) [spring-orm-4.3.7.RELEASE.jar:4.3
.7.RELEASE]
... 13 more
Caused by: java.sql.BatchUpdateException: ORA-00001: unique constraint (WEST_BENGAL.SYS_C00186224) violated

at oracle.jdbc.driver.OraclePreparedStatement.executeBatch(OraclePreparedStatement.java:11190) [ojdbc7-12.1.0.2.jar:12.1.0.1.0]
at oracle.jdbc.driver.OracleStatementWrapper.executeBatch(OracleStatementWrapper.java:244) [ojdbc7-12.1.0.2.jar:12.1.0.1.0]
at com.mchange.v2.c3p0.impl.NewProxyPreparedStatement.executeBatch(NewProxyPreparedStatement.java:1135) [c3p0-0.9.2.1.jar:0.9.2.1]
at org.hibernate.engine.jdbc.batch.internal.BatchingBatch.performExecution(BatchingBatch.java:110) [hibernate-core-5.1.10.Final.jar:5.1.10.Final]
... 30 more

2025-12-25 20:31:02,078 INFO [stdout] (AsyncAppender-Dispatcher-Thread-102)
2025-12-25 20:31:02,305 INFO [stdout] (AsyncAppender-Dispatcher-Thread-102) 20:31:02-[ERROR][SqlExceptionHelper][Thread-117] ORA-00001: unique constraint
(WEST_BENGAL.SYS_C00186224) violated
2025-12-25 20:31:02,318 INFO [stdout] (AsyncAppender-Dispatcher-Thread-102)
2025-12-25 20:31:02,319 ERROR [com.mobinets.nep.npt.db.ThreadSaveContainer] (Thread-117) Error while saving: java.lang.RuntimeException: com.mobinets.nep.
npt.service.model.NptException: com.mobinets.nps.model.exception.NpsException: org.springframework.dao.DataIntegrityViolationException: could not execute
batch; SQL [update MANUFACTURER set CHANGEDATE=?, CHANGEDBY=?, EXTERNAL_CODE=?, INSERTEDBY=?, INSERTDATE=?, NET_STATUS=?, SUBNETSTATUS=?, CatalogID=?, isD
efault=?, Name=? where ManufacturerID=?]; constraint [WEST_BENGAL.SYS_C00186224]; nested exception is org.hibernate.exception.ConstraintViolationException
: could not execute batch
at com.mobinets.nep.npt.db.SaveRunner.run(SaveRunner.java:66) [npt_server.jar:]
at com.mobinets.nep.npt.db.ThreadSaveContainer$1.run(ThreadSaveContainer.java:77) [npt_server.jar:]
Caused by: com.mobinets.nep.npt.service.model.NptException: com.mobinets.nps.model.exception.NpsException: org.springframework.dao.DataIntegrityViolationE
xception: could not execute batch; SQL [update MANUFACTURER set CHANGEDATE=?, CHANGEDBY=?, EXTERNAL_CODE=?, INSERTEDBY=?, INSERTDATE=?, NET_STATUS=?, SUBNETSTATUS=?, CatalogID=?, isDefault=?, Name=? where ManufacturerID=?]; constraint [WEST_BENGAL.SYS_C00186224]; nested exception is org.hibernate.exception.ConstraintViolationException: could not execute batch
... 2 more
Caused by: com.mobinets.nps.model.exception.NpsException: org.springframework.dao.DataIntegrityViolationException: could not execute batch; SQL [update MA



 Comments   
Comment by Priyasha Tiwari [ 30/Dec/25 ]

ERROR DETAIL AND LOGS ATTACHED

Comment by Srishti Kashyap [ 31/Dec/25 ]

found exception during trying update of SAMSUNG manufacturer manual by gui..when retested on PROD didnt found same error. ITs resolved.

Comment by Khaled Khalil [ 31/Dec/25 ]

to check the constraint on test platform and prod why we have that issue and if it can happen on other circle / schema

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