[LS-874] Zain IQ | FR didnt import on 1st time Created: 12/Jan/26  Updated: 12/Mar/26  Due: 14/Jan/26  Resolved: 12/Mar/26

Status: Closed
Project: L3 Support
Component/s: Financial
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Daljeet Singh Virdi Assignee: Bessem Manita
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: 0 minutes
Time Spent: 1 week, 1 day, 6 hours, 30 minutes
Original Estimate: Not Specified

Attachments: Microsoft Word 703 Cabinet Testing.docx     Microsoft Word 703 Shelf & Board Testing.docx     Microsoft Word 703 Testing - II.docx     Microsoft Word 703 Testing.docx     Microsoft Excel Approval Audit Report (1).XLS     Microsoft Excel Approval Audit Report.XLS    
Customer:
Zain Iraq
Planned Start:
Planned End:
Actual Start:
Date of Baselining:

 Description   

Kindly align the resource for the below mentioned bug observed by Customer in Zain IQ Prod:

Please find below reported issue from the customer ,

on 31-Dec-2025 : IQ Asset Team did financial import for 23 items for Dec 2025 and approved in WF , but these 23 items not showing in the FR.
On 1st Jan 2026 : Then IQ Team import it again and approve it again at 1st of Jan 2026 , and shown successfully on FR.

Please support to check and analysis this case and feedback to us .
Attached Approval Audit log report for reference & support.



 Comments   
Comment by Anonymous [ 14/Jan/26 ]

logs below

https://mobinets-my.sharepoint.com/:u:/p/manjit_kumar/IQB1XNbcws-QRJ76KP6-1EJVAThOUvqnRG33RsrHcdhlyTQ?e=gOZFqu

https://mobinets-my.sharepoint.com/:u:/p/manjit_kumar/IQABlK_UswSeQ6yD3tZEXRy9AZRl5EoIgrfRljFTnaBLTLM?e=dqqOah

Comment by Anonymous [ 15/Jan/26 ]

Dear Team,
The server logs show that the approval of financial requests was triggered during the FR sync process. This caused the financial data to be overwritten by the synchronization.
Dear Manjit,
Could you please check the current FR sync trigger time and advise whether it can be advanced to prevent this from occurring again?

Comment by Bessem Manita [ 30/Jan/26 ]
  • Fixed, released in patch 3.7.1.703
  • Exclude financial attribute from FR synch
Comment by Abir Messaikeh [ 06/Feb/26 ]

under testing , 1 case reported by Daljeet to be reviewed by Bessem

Daljeet to contine testing Active part and remaining attributes

Comment by Daljeet Singh Virdi [ 11/Feb/26 ]

All the Testing has been done attached here all the documents. Waiting for the L3 response.

Comment by Bessem Manita [ 13/Feb/26 ]

Dear Daljeet,
Please find my observations below regarding the shard test cases:

  • IT Asset – The issue was not reproducible locally. After modifying the serial number of the IT Asset and triggering FR sync, a new record was correctly inserted into the Unmapped report.
  • Active Node – Similarly, I was able to modify the serial number of a different node, and the changes were accurately reflected in the Unmapped/FR report.
  • Status Flag Column – Please note that this attribute is calculated based on the asset’s last XML update date, which differs from the change date attribute. Manual updates to the asset do not affect the XML update date column. The status is marked as “Decommissioned” when no XML import has been performed for that asset in the last 14 days.
  • Sync Date Attribute – I found that the sync date attribute from FR report was not being updated after the latest patch. This has now been fixed, will be released in patch 3.7.1.704.
Comment by Daljeet Singh Virdi [ 12/Mar/26 ]

Few issue left will be taken care by internal ticket

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