[LS-879] Zain KW | UM and FR sync issue Created: 14/Jan/26  Updated: 11/Feb/26  Due: 16/Jan/26  Resolved: 06/Feb/26

Status: Closed
Project: L3 Support
Component/s: Financial
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Daljeet Singh Virdi Assignee: Abir Messaikeh
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: 0 minutes
Time Spent: 3 days, 2 hours
Original Estimate: Not Specified

Attachments: PNG File Asset present at FR.png     PNG File Asset present at INV.png     PNG File Asset present at UM.png     PNG File Screenshot 2026-01-28 145319.png     Text File delete_from_unmapped.txt    
Customer:
Zain Kuwait
Planned Start:
Planned End:
Actual Start:
Date of Baselining:

 Description   

We have noticed a SN W02310007749 available in unmapped rectifier and in Financial report as we all know that once an asset is financialized then it shouldn’t be available in the unmapped report anymore.
We have also noticed that the FR Deleted status is “Yes” although the asset present at Inventory level, so might be sync issue.

 Comments   
Comment by Bessem Manita [ 28/Jan/26 ]

Dear Daljeet,
The issue has been fixed. The serial number was previously saved with an “NA” prefix.
However, it appears that the node is not being updated. I am seeing the below error in the passive data import. Kindly recheck this issue.

Comment by Abir Messaikeh [ 06/Feb/26 ]

solved permanently after fixing the record in db having special character not showing in UI

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