http://jira.mobinets.com/jira This file is an XML representation of an issue en-us 6.1.4 6159 19-11-2013 http://jira.mobinets.com/jira/browse/ACE-437 ACE <p>The issue has been tested with Omantel (old ticket <a href="http://jira.mobinets.com/jira/browse/ACE-328" title="Not able to display the events based on the Searsh criteria" class="issue-link" data-issue-key="ACE-328"><del>ACE-328</del></a>), everything is working, but we noted that Omantel users Logs are retrieved and shown whereas External users (tested with my VPN ID 3P00625) are not shown. Maybe the issue is an integration issue as this is related to external users only.</p> <p>In other words, my user ID is NOT available in user admin module at all and I have access to FN to execute operations but I'm able to execute actions without having them logged in event logs.</p> ACE-437

Omantel users Logs are retrieved and shown whereas External users are not shown

Bug Normal Ready for QA Unresolved Mbaye Lo Mbaye Lo ACE-Refactoring Tue, 9 Dec 2025 12:59:53 +0200 Mon, 2 Feb 2026 13:55:46 +0200 User Administration Tue, 9 Dec 2025 00:00:00 +0200 0 2 0 minutes 2 days <p>Root Cause:<br/> Current filter only includes users from OMHQCTRX_NEP_users group. Users who are only members of omhqctrx_NEP_DR_users (but not OMHQCTRX_NEP_users) are being excluded.</p> <p>Description:<br/> User reported that a specific user account was missing from the LDAP export results. Upon investigation, it was discovered that the user was a member of the omhqctrx_NEP_DR_users group, not the OMHQCTRX_NEP_users group that was being filtered.</p> <p>Root Cause:<br/> The LDAP user search filter was configured to only retrieve users from the OMHQCTRX_NEP_users group.<br/> The reported user belonged to omhqctrx_NEP_DR_users (Disaster Recovery group) instead, causing them to be excluded from the export.</p> <p>Solution Implemented:<br/> Updated the LDAP filter to include users from both NEP and DR groups.<br/> This filter now retrieves all users who are members of either the NEP users group or the DR users group.</p> <p>Testing &amp; Verification:<br/> Verified the previously missing user now appears in the fetched users.<br/> Confirmed all NEP users are still included.</p> Actual Start Thu, 29 Jan 2026 00:00:00 +0200 Baseline End Wed, 10 Dec 2025 00:54:00 +0200 Baseline Start Wed, 10 Dec 2025 00:54:00 +0200 Customer Date of Baselining Thu, 29 Jan 2026 12:35:40 +0200 Dev. Actual Duration Last Comment <p style="display:inline"><b>Evaluation License Error:</b> EXPIRED</p> Original Estimate PDM Actual Duration Planned End Wed, 10 Dec 2025 12:54:00 +0200 Planned Start Wed, 10 Dec 2025 12:54:00 +0200 Rank 0|xtiurd: Rank (Obsolete) 9223372036854775807 VTDirections