Mobinets-JIRA

Mobinets-JIRA http://jira.mobinets.com/jira This file is an XML representation of an issue en-us

6.1.4

6159

19-11-2013

[ACE-527] Tthe status of the order should be NotYetStarted instead of interrupted http://jira.mobinets.com/jira/browse/ACE-527 ACE <p>When no task is completed - the status of the order should be NotYetStarted instead of interrupted</p> ACE-527

Tthe status of the order should be NotYetStarted instead of interrupted

Bug Normal Rejected Cancelled Mbaye Lo Mbaye Lo Tue, 27 Jan 2026 09:19:09 +0200 Thu, 29 Jan 2026 12:59:00 +0200 Wed, 28 Jan 2026 13:40:16 +0200 UA 4.0.0.10 UA 4.0.0.10 FN Tue, 27 Jan 2026 00:00:00 +0200 0 2 0 minutes 2 hours, 30 minutes <p>Dear Mbaye,<br/> The order moved to Interrupted status due to a call to an external service that returned an error.<br/> According to the integration logic, if the response message does not contain the success code "1000", the order is automatically set to Interrupted.<br/> The issue is related to the CUSTOMERDETAILS object sent in the request. <br/> This object is populated from an external API, which in this case returned an error. <br/> As a result, several mandatory fields (like FULL_NAME, ACCOUNT_CATEGORY, and CONTACT1_PHONE) were empty, causing the request to fail.<br/> request :: <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><br/> <SOAP-ENV:Header/><br/> <SOAP-ENV:Body><br/> <ns3:GetCustomerInfoByNumberResquest xmlns:ns3="http://omantel.om/ordermanagementservice"><br/> <OT_EAI_HEADER><br/> <RequestorId>NEP</RequestorId><br/> </OT_EAI_HEADER><br/> <Request><br/> <ReferenceNo>NEP_1358840324712765</ReferenceNo><br/> <externalId>44440023</externalId><br/> <externalIdType>200</externalIdType><br/> </Request><br/> </ns3:GetCustomerInfoByNumberResquest><br/> </SOAP-ENV:Body><br/> </SOAP-ENV:Envelope></p> <p>response :: <?xml version="1.0" encoding="utf-8"?><br/> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"><br/> <soapenv:Body><br/> <NS1:GetCustomerInfoByNumberResponse xmlns:NS1="http://omantel.om/ordermanagementservice"><br/> <OT_EAI_HEADER><br/> <RequestorId>NEP</RequestorId><br/> </OT_EAI_HEADER><br/> <Response><br/> <ReferenceNo>NEP_1358840324712765</ReferenceNo><br/> <ReturnCode>9999</ReturnCode><br/> <ReturnMessage><br/> Please send the correct service type/mobile number ERR200100<br/> </ReturnMessage><br/> </Response><br/> </NS1:GetCustomerInfoByNumberResponse><br/> </soapenv:Body><br/> </soapenv:Envelope></p> <p> Request and response related to CUSTOMERDETAILS and "10000" object </p> <p>Endpoint</p> <p>POST /FPOmantel/api/OMNInstallation/Createfieldworkorder</p> <p>-----------------------------<del>API Response</del>--------------</p> <p><root><br/> <Data><br/> <Severity>3</Severity><br/> <MessageCode>10008</MessageCode><br/> <AdditionalInfo>Customer Full Name is required</AdditionalInfo><br/> </Data></p> <p> <Data><br/> <Severity>3</Severity><br/> <MessageCode>10009</MessageCode><br/> <AdditionalInfo>Account Category is required</AdditionalInfo><br/> </Data></p> <p> <Data><br/> <Severity>3</Severity><br/> <MessageCode>10011</MessageCode><br/> <AdditionalInfo>Customer Contact Phone No is required</AdditionalInfo><br/> </Data></p> <p> <Message><br/> <Severity>3</Severity><br/> <MessageCode>10011</MessageCode><br/> <AdditionalInfo>Customer Contact Phone No is required</AdditionalInfo><br/> </Message><br/> </root></p> <p>-----------------------------<del>Request Sent (Create WO)</del>--------------------------</p> <p><FIELDWORKORDER></p> <p> <WODETAILS><br/> <ARBOR_ITEM_ID>4444000163</ARBOR_ITEM_ID><br/> <CHANNEL></CHANNEL><br/> <CREATE_WHO>96109</CREATE_WHO><br/> <FINAL_ERROR></FINAL_ERROR><br/> <FINAL_ERROR_CODE></FINAL_ERROR_CODE><br/> <IR_REMARKS></IR_REMARKS><br/> <ITEM_ID>4444000163</ITEM_ID><br/> <LANGUAGE_CODE>1</LANGUAGE_CODE><br/> <NETWORK_TYPE>1</NETWORK_TYPE><br/> <ORDER_DATE>01-27-2026 01:09:23</ORDER_DATE><br/> <ORDER_ID>444400023</ORDER_ID><br/> <PLAN_NAME></PLAN_NAME><br/> <REQUESTID></REQUESTID><br/> <SALES_CODE></SALES_CODE><br/> <SERORDNO>4444000163</SERORDNO><br/> <SURVEY_DT></SURVEY_DT><br/> <TIMS_STATUS>notYetStarted</TIMS_STATUS><br/> <USAGE_TYPE>PSTN+ADSL</USAGE_TYPE><br/> <USAGE_TYPE_CODE>2</USAGE_TYPE_CODE><br/> <VDSL_FLAG>FALSE</VDSL_FLAG><br/> <WO_TYPE>INSTALLATION</WO_TYPE><br/> <WO_TYPE_CODE>10</WO_TYPE_CODE><br/> </WODETAILS></p> <p> <CUSTOMERDETAILS><br/> <ACCOUNT_CATEGORY></ACCOUNT_CATEGORY><br/> <ACCOUNT_NO></ACCOUNT_NO><br/> <ADDRESS></ADDRESS><br/> <CONTACT1_PHONE></CONTACT1_PHONE><br/> <CONTACT2_PHONE></CONTACT2_PHONE><br/> <CUSTOMER_CONTACT></CUSTOMER_CONTACT><br/> <FULL_NAME></FULL_NAME><br/> <LAT>23.601392</LAT><br/> <LONGT>58.237871</LONGT><br/> <PHONE_NO>44440023</PHONE_NO><br/> </CUSTOMERDETAILS></p> <p> <JOBDETAILS><br/> <JOB><br/> <COMPLETED_BY></COMPLETED_BY><br/> <COMPLETED_ON></COMPLETED_ON><br/> <SLNO>1</SLNO><br/> <TASK_ID>1</TASK_ID><br/> <TASK_ROWID></TASK_ROWID><br/> <TASK_TYPE>VOICE SWITCHING</TASK_TYPE><br/> </JOB></p> <p> <JOB><br/> <COMPLETED_BY></COMPLETED_BY><br/> <COMPLETED_ON></COMPLETED_ON><br/> <SLNO>2</SLNO><br/> <TASK_ID>10</TASK_ID><br/> <TASK_ROWID></TASK_ROWID><br/> <TASK_TYPE>ADSL - Switch</TASK_TYPE><br/> </JOB></p> <p> <JOB><br/> <COMPLETED_BY></COMPLETED_BY><br/> <COMPLETED_ON></COMPLETED_ON><br/> <SLNO>3</SLNO><br/> <TASK_ID>38</TASK_ID><br/> <TASK_ROWID></TASK_ROWID><br/> <TASK_TYPE>Create Subscriber Account in Radius</TASK_TYPE><br/> </JOB></p> <p> <JOB><br/> <COMPLETED_BY></COMPLETED_BY><br/> <COMPLETED_ON></COMPLETED_ON><br/> <SLNO>4</SLNO><br/> <TASK_ID>16</TASK_ID><br/> <TASK_ROWID></TASK_ROWID><br/> <TASK_TYPE>EXCHANGE MDF - VOICE+DATA</TASK_TYPE><br/> </JOB></p> <p> <JOB><br/> <COMPLETED_BY></COMPLETED_BY><br/> <COMPLETED_ON></COMPLETED_ON><br/> <SLNO>5</SLNO><br/> <TASK_ID>4</TASK_ID><br/> <TASK_ROWID></TASK_ROWID><br/> <TASK_TYPE>PHONE INSTALLATION</TASK_TYPE><br/> </JOB></p> <p> <JOB><br/> <COMPLETED_BY></COMPLETED_BY><br/> <COMPLETED_ON></COMPLETED_ON><br/> <SLNO>6</SLNO><br/> <TASK_ID>15</TASK_ID><br/> <TASK_ROWID></TASK_ROWID><br/> <TASK_TYPE>CPE INSTALLATION</TASK_TYPE><br/> </JOB><br/> </JOBDETAILS></p> <p> <NETWORKDETAILS><br/> <ACCESS_NODE_NAME></ACCESS_NODE_NAME><br/> <ACCESS_NODE_TYPE></ACCESS_NODE_TYPE><br/> <AN_SEC_SIDE_SPLITTER_PORT></AN_SEC_SIDE_SPLITTER_PORT><br/> <AP_NO></AP_NO><br/> <AP_SEC_SIDE_SPLITTER_PORT></AP_SEC_SIDE_SPLITTER_PORT><br/> <CABINET>045M</CABINET><br/> <DPOINT>0071</DPOINT><br/> <DROP_SIDE_DP></DROP_SIDE_DP><br/> <DROP_SIDE_SPLITTER_PORT></DROP_SIDE_SPLITTER_PORT><br/> <EXC>OB72</EXC><br/> <EXCHANGE_CABLE_PAIR></EXCHANGE_CABLE_PAIR><br/> <FDH_NO></FDH_NO><br/> <FDH_SEC_SIDE_SPLITTER_PORT></FDH_SEC_SIDE_SPLITTER_PORT><br/> <GPON_PORT></GPON_PORT><br/> <LINE_STATUS></LINE_STATUS><br/> <MDFH></MDFH><br/> <MDFV></MDFV><br/> <MOTHER_EXC>AKO2</MOTHER_EXC><br/> <NEW_EQN></NEW_EQN><br/> <OLD_EQN></OLD_EQN><br/> <PREV_NEW_EQN></PREV_NEW_EQN><br/> <PREV_OLD_EQN></PREV_OLD_EQN><br/> <PREV_PHONE_NO></PREV_PHONE_NO><br/> <PRIMARY_CABLE_PAIR_NO></PRIMARY_CABLE_PAIR_NO><br/> <PRIMARY_SIDE_CABINET_PORT></PRIMARY_SIDE_CABINET_PORT><br/> <PRIMARY_SIDE_SPLITTER_PORT></PRIMARY_SIDE_SPLITTER_PORT><br/> <REGION>MUSCAT</REGION><br/> <SECONDARY_SIDE_CABINET_PORT></SECONDARY_SIDE_CABINET_PORT><br/> <SECONDARY_SIDE_DP_PORT></SECONDARY_SIDE_DP_PORT><br/> <SPLICING_ODF_PORT></SPLICING_ODF_PORT><br/> <SPLITTING_ODF_PORT></SPLITTING_ODF_PORT><br/> <TERMINATION_ODF_PORT></TERMINATION_ODF_PORT><br/> </NETWORKDETAILS></p> <p></FIELDWORKORDER></p> Actual Start Wed, 28 Jan 2026 00:00:00 +0200 Baseline End Tue, 27 Jan 2026 00:00:00 +0200 Baseline Start Tue, 27 Jan 2026 00:00:00 +0200 Customer Date of Baselining Thu, 29 Jan 2026 12:58:18 +0200 Dev. Actual Duration Gantt Options Last Comment <p style="display:inline"><b>Evaluation License Error:</b> EXPIRED</p> Original Estimate PDM Actual Duration Planned End Tue, 27 Jan 2026 00:00:00 +0200 Planned Start Tue, 27 Jan 2026 00:00:00 +0200 Rank 0|xtiwld: Rank (Obsolete) 9223372036854775807 Rejected By abada VTDirections