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    <title>Mobinets-JIRA</title>
    <link>http://jira.mobinets.com/jira</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>6.1.4</version>
        <build-number>6159</build-number>
        <build-date>19-11-2013</build-date>
    </build-info>

<item>
            <title>[ACE-545] Error while creating OBC order V+D New Activation. Order is not created. </title>
                <link>http://jira.mobinets.com/jira/browse/ACE-545</link>
                <project id="14100" key="ACE">ACE</project>
                    <description>&lt;p&gt;Error while creating OBC order V+D New Activation. Order is not created. &lt;/p&gt;

&lt;p&gt;Error returned : 73 = failed to get serial number from arbor, error code : 0752&lt;/p&gt;

&lt;p&gt;&amp;lt;soapenv:Envelope xmlns:soapenv=&quot;http://schemas.xmlsoap.org/soap/envelope/&quot; xmlns:ser=&quot;http://server.api.nep.mobinets.com/&quot;&amp;gt;&lt;br/&gt;
   &amp;lt;soapenv:Header/&amp;gt;&lt;br/&gt;
   &amp;lt;soapenv:Body&amp;gt;&lt;br/&gt;
 &amp;lt;ser:arborWOOBC_fCNAOBC&amp;gt;&lt;br/&gt;
&amp;lt;fAppType&amp;gt;I&amp;lt;/fAppType&amp;gt;&lt;br/&gt;
&amp;lt;fOLT&amp;gt;AZA1&amp;lt;/fOLT&amp;gt;&lt;br/&gt;
&amp;lt;fFDHMDU&amp;gt;OOOO&amp;lt;/fFDHMDU&amp;gt;&lt;br/&gt;
&amp;lt;fOBCTag&amp;gt;40QFM1448709571//OTXX837401&amp;lt;/fOBCTag&amp;gt;&lt;br/&gt;
&amp;lt;fSubno&amp;gt;44444069&amp;lt;/fSubno&amp;gt;&lt;br/&gt;
&amp;lt;fWOID&amp;gt;4444400169&amp;lt;/fWOID&amp;gt;&lt;br/&gt;
&amp;lt;fUsage_Type&amp;gt;BG&amp;lt;/fUsage_Type&amp;gt;&lt;br/&gt;
&amp;lt;fOrder_Type&amp;gt;INST&amp;lt;/fOrder_Type&amp;gt;&lt;br/&gt;
&amp;lt;fNoOfSTBs&amp;gt;0&amp;lt;/fNoOfSTBs&amp;gt;&lt;br/&gt;
&amp;lt;fUserID&amp;gt;&amp;lt;/fUserID&amp;gt;&lt;br/&gt;
&amp;lt;arborOrderId&amp;gt;444440069&amp;lt;/arborOrderId&amp;gt;&lt;br/&gt;
&amp;lt;/ser:arborWOOBC_fCNAOBC&amp;gt;&lt;br/&gt;
   &amp;lt;/soapenv:Body&amp;gt;&lt;br/&gt;
&amp;lt;/soapenv:Envelope&amp;gt;&lt;/p&gt;

&lt;p&gt;&amp;lt;soap:Envelope xmlns:soap=&quot;http://schemas.xmlsoap.org/soap/envelope/&quot;&amp;gt;&lt;br/&gt;
   &amp;lt;SOAP-ENV:Header xmlns:SOAP-ENV=&quot;http://schemas.xmlsoap.org/soap/envelope/&quot;&amp;gt;&lt;br/&gt;
      &amp;lt;wsse:Security soap:mustUnderstand=&quot;1&quot; xmlns:wsse=&quot;http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd&quot; xmlns:wsu=&quot;http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd&quot;&amp;gt;&lt;br/&gt;
         &amp;lt;wsse:UsernameToken wsu:Id=&quot;UsernameToken-40d2a842-0d43-40bb-9029-dd93ef032e04&quot;&amp;gt;&lt;br/&gt;
            &amp;lt;wsse:Username&amp;gt;nep-api-key&amp;lt;/wsse:Username&amp;gt;&lt;br/&gt;
            &amp;lt;wsse:Password Type=&quot;http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText&quot;&amp;gt;mobinets@2017&amp;lt;/wsse:Password&amp;gt;&lt;br/&gt;
         &amp;lt;/wsse:UsernameToken&amp;gt;&lt;br/&gt;
      &amp;lt;/wsse:Security&amp;gt;&lt;br/&gt;
   &amp;lt;/SOAP-ENV:Header&amp;gt;&lt;br/&gt;
   &amp;lt;soap:Body&amp;gt;&lt;br/&gt;
      &amp;lt;ns2:arborWOOBC_fCNAOBCResponse xmlns:ns2=&quot;http://server.api.nep.mobinets.com/&quot;&amp;gt;&lt;br/&gt;
         &amp;lt;return&amp;gt;73&amp;lt;/return&amp;gt;&lt;br/&gt;
      &amp;lt;/ns2:arborWOOBC_fCNAOBCResponse&amp;gt;&lt;br/&gt;
   &amp;lt;/soap:Body&amp;gt;&lt;br/&gt;
&amp;lt;/soap:Envelope&amp;gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="151404">ACE-545</key>
            <summary>Error while creating OBC order V+D New Activation. Order is not created. </summary>
                <type id="1" iconUrl="http://jira.mobinets.com/jira/images/icons/issuetypes/bug.png">Bug</type>
                                            <priority id="10002" iconUrl="http://jira.mobinets.com/jira/images/icons/normal.png">Normal</priority>
                        <status id="10100" iconUrl="http://jira.mobinets.com/jira/images/icons/statuses/generic.png">Rejected</status>
                                    <resolution id="10100">Cancelled</resolution>
                                        <assignee username="mbayel">Mbaye Lo</assignee>
                                    <reporter username="mbayel">Mbaye Lo</reporter>
                        <labels>
                            <label>Milestone2</label>
                    </labels>
                <created>Thu, 5 Feb 2026 05:25:45 +0200</created>
                <updated>Wed, 11 Feb 2026 15:08:24 +0200</updated>
                            <resolved>Thu, 5 Feb 2026 14:28:06 +0200</resolved>
                                    <version>UA 4.0.0.10</version>
                                    <fixVersion>UA 4.0.0.10</fixVersion>
                                    <component>FN</component>
                        <due>Thu, 5 Feb 2026 00:00:00 +0200</due>
                            <votes>0</votes>
                                    <watches>1</watches>
                                            <timeestimate seconds="0">0 minutes</timeestimate>
                            <timespent seconds="7200">2 hours</timespent>
                                <comments>
                            <comment id="142851" author="" created="Thu, 5 Feb 2026 14:27:40 +0200"  >&lt;p&gt;Hello,&lt;/p&gt;

&lt;p&gt;This issue is related to a data problem.&lt;/p&gt;

&lt;p&gt;The error &#8220;73&#8221; is linked to the subscriberNumber. When we call the OMAPIServicesService API to retrieve the serialNumber associated with this subscriber, the request is rejected by their system.&lt;/p&gt;

&lt;p&gt;The API response indicates that the fixed number provided is not valid (&#8220;Enter a valid fixed number&#8221;). As a result, the serial number cannot be retrieved, and the process fails at this step.&lt;/p&gt;

&lt;p&gt;From our side, the call is correctly formed, but the data returned/validated by OMAPIServicesService is invalid. &lt;/p&gt;

&lt;p&gt;Request payload : &lt;br/&gt;
&amp;lt;SOAP-ENV:Envelope xmlns:SOAP-ENV=&quot;http://schemas.xmlsoap.org/soap/envelope/&quot;&amp;gt;&lt;br/&gt;
    &amp;lt;SOAP-ENV:Header/&amp;gt;&lt;br/&gt;
    &amp;lt;SOAP-ENV:Body&amp;gt;&lt;br/&gt;
        &amp;lt;ns3:GetFixedInternetDetailsRequest xmlns:ns3=&quot;http://omantel.om/ordermanagementservice&quot;&amp;gt;&lt;br/&gt;
            &amp;lt;OT_EAI_HEADER&amp;gt;&lt;br/&gt;
                &amp;lt;RequestorId&amp;gt;NEP&amp;lt;/RequestorId&amp;gt;&lt;br/&gt;
            &amp;lt;/OT_EAI_HEADER&amp;gt;&lt;br/&gt;
            &amp;lt;Request&amp;gt;&lt;br/&gt;
                &amp;lt;ReferenceNo&amp;gt;NEP_2004032427177980&amp;lt;/ReferenceNo&amp;gt;&lt;br/&gt;
                &amp;lt;externalId&amp;gt;44444048&amp;lt;/externalId&amp;gt;&lt;br/&gt;
            &amp;lt;/Request&amp;gt;&lt;br/&gt;
        &amp;lt;/ns3:GetFixedInternetDetailsRequest&amp;gt;&lt;br/&gt;
    &amp;lt;/SOAP-ENV:Body&amp;gt;&lt;br/&gt;
&amp;lt;/SOAP-ENV:Envelope&amp;gt;&quot;&lt;/p&gt;


&lt;p&gt;Response Payload :  INFO  c.m.n.c.workflow.soap.SoapDelegate - JSON response &amp;gt;&amp;gt;&amp;gt; {&lt;br/&gt;
    &quot;Body&quot;: {&lt;br/&gt;
        &quot;GetFixedInternetDetailsResponse&quot;: {&lt;br/&gt;
            &quot;OT_EAI_HEADER&quot;: &lt;/p&gt;
{
                &quot;RequestorId&quot;: &quot;NEP&quot;
            }
&lt;p&gt;,&lt;br/&gt;
            &quot;Response&quot;: &lt;/p&gt;
{
                &quot;ReferenceNo&quot;: &quot;NEP_2004032427177980&quot;,
                &quot;ReturnCode&quot;: &quot;0752&quot;,
                &quot;ReturnMessage&quot;: &quot;Enter a valid fixed number&quot;
            }
&lt;p&gt;        }&lt;br/&gt;
    }&lt;br/&gt;
}&lt;/p&gt;</comment>
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