http://jira.mobinets.com/jira This file is an XML representation of an issue en-us 6.1.4 6159 19-11-2013 http://jira.mobinets.com/jira/browse/LS-165 L3 Support <p>we require the below changes :- </p> <p>• CUSTOM Task should be created as well for mobile coverage requests. <br/> • SLA Duration to be upto only one decimal point. <br/> • CUSTOM_TAS_FIXED and CUSTOM_TAS_MOBILE task to be created to enable the team to have a separate view of fixed and mobile and have the flexibility extract a combined report for the TAS performance. <br/> • ADD a column for the same report to show SLA exceeded flag (True / False)</p> LS-165

New requirements for SLA Tasks Report

CR Normal Closed Done Abir Messaikeh Salem Dannawi SRD Fri, 17 Jan 2025 07:40:21 +0200 Thu, 19 Jun 2025 10:55:53 +0300 Thu, 19 Jun 2025 10:55:53 +0300 SRD Tue, 21 Jan 2025 00:00:00 +0200 0 6 0 minutes 1 week, 1 hour 0 minutes 1 week, 1 hour <p>L3 WL : 4 md</p> <p>ticket partition into 2 parts:<br/> 1. FIXED with decimal pint and the exceeded column : 1.5WD<br/> 2. MOBILE: 3 WD</p> <p>Below Points are implemented. Patch Required (3.7.0.1266)</p> <ul class="alternate" type="square"> <li>SLA Duration to be upto only one decimal point.</li> <li>ADD a column for the same report to show SLA exceeded flag (True / False)</li> </ul> <p>@integration,</p> <p>kindly apply the below script on schema:<br/> ALTER TABLE SRD_CUSTOM_SLA ADD EXCEEDED_SLA NUMBER(1);<br/> commit;</p> <p>The mobile part of the ticket is implemented.</p> <p>Patch required (3.7.0.1287).</p> <p>Kindly find attached the modified processes.</p> <p>Workload: 1.5 days</p> <p>From: Salem Dannawi &lt;Salem.Dannawi@mobinets.com&gt; <br/> Sent: Tuesday, April 22, 2025 4:41 PM<br/> To: Aya Said &lt;Aya.Said@nuiva.com&gt;; Sara Saddik &lt;Sara.Saddik@nuiva.com&gt;; Khaled Khalil &lt;Khaled.Khalil@nuiva.com&gt;; Nour Ayoubi &lt;Nour.Ayoubi@nuiva.com&gt;<br/> Cc: Abir Messaikeh &lt;Abir.Messaikeh@nuiva.com&gt;; Dawlat Matar &lt;Dawlat.Matar@nuiva.com&gt;<br/> Subject: RE: <a href="http://jira.mobinets.com/jira/browse/LS-165" title="New requirements for SLA Tasks Report" class="issue-link" data-issue-key="LS-165"><del>LS-165</del></a>_New requirements for SLA Tasks Report</p> <p>Dear @Sara Saddik,</p> <p>After checking again, the below request</p> <p>The Total duration should be 4 days, right? Or how you are calculating the total duration? <br/> And the assignee column still blank for custom_tas as shown</p> <p>And the assignee column still blank for custom_tas as shown - request ID reference 540</p> <p>I agree with you on this point, but the customer is requesting to see the assignee name that has completed the CUSTOM_TAS task for example, it’s Marwa for below request, and to calculate the SLA duration for this task from CONFIRM_SOLUTION to SOLUTION_ACCEPTANCE task.</p> <p>Issue of assignee is fixed.</p> <p>Patch required (3.7.0.1289)</p> <p>Email's attached.</p> <p>Dear Salem,</p> <p>Kindly find attached the updated process to be uploaded.</p> <p>@Natnael Asfaw<br/> Kindly to apply the below scripts in order to fix the old data.</p> <p>Script 1:</p> <p>UPDATE SRD_TASK task<br/> SET task.insertdate = (<br/> SELECT cs.insertdate<br/> FROM SRD_TASK cs<br/> WHERE cs.REQUEST_ID = task.REQUEST_ID<br/> AND cs.TASK_NAME = 'CONFIRM_SOLUTION'<br/> )<br/> WHERE task.TASK_NAME = 'CUSTOM_TAS_FIXED'<br/> AND EXISTS (<br/> SELECT 1<br/> FROM SRD_TASK cs<br/> WHERE cs.REQUEST_ID = task.REQUEST_ID<br/> AND cs.TASK_NAME = 'CONFIRM_SOLUTION'<br/> );</p> <p>Script 2:</p> <p>UPDATE SRD_REQUEST_EVENT e<br/> SET e.start_time = (<br/> SELECT inner_cs.start_time<br/> FROM (<br/> SELECT cs.start_time<br/> FROM SRD_REQUEST_EVENT cs<br/> WHERE cs.request_id = e.request_id<br/> AND cs.task_name = 'CONFIRM_SOLUTION'<br/> AND cs.start_time IS NOT NULL<br/> ) inner_cs<br/> WHERE ROWNUM = 1<br/> )<br/> WHERE e.task_name = 'CUSTOM_TAS_FIXED'<br/> AND EXISTS (<br/> SELECT 1<br/> FROM SRD_REQUEST_EVENT cs<br/> WHERE cs.request_id = e.request_id<br/> AND cs.task_name = 'CONFIRM_SOLUTION'<br/> AND cs.start_time IS NOT NULL<br/> );</p> <p>Script 3:</p> <p>UPDATE SRD_REQUEST_EVENT e<br/> SET e.insertdate = (<br/> SELECT inner_cs.insertdate<br/> FROM (<br/> SELECT cs.insertdate<br/> FROM SRD_REQUEST_EVENT cs<br/> WHERE cs.request_id = e.request_id<br/> AND cs.task_name = 'CONFIRM_SOLUTION'<br/> AND cs.insertdate IS NOT NULL<br/> ) inner_cs<br/> WHERE ROWNUM = 1<br/> )<br/> WHERE e.task_name = 'CUSTOM_TAS_FIXED'<br/> AND EXISTS (<br/> SELECT 1<br/> FROM SRD_REQUEST_EVENT cs<br/> WHERE cs.request_id = e.request_id<br/> AND cs.task_name = 'CONFIRM_SOLUTION'<br/> AND cs.insertdate IS NOT NULL<br/> );</p> <p>Commit;</p> <p>The issue is resolved now as customer has requested.</p> <p>the duration of custom_tas is now fixed as requested by customer:<br/> start custom_tas task from the creation date of confirm_solution till completion date of solution acceptance,</p> LS-312 LS-166 LS-339 Actual Start Thu, 13 Feb 2025 04:58:00 +0200 Baseline End Tue, 21 Jan 2025 00:00:00 +0200 Baseline Start Tue, 21 Jan 2025 00:00:00 +0200 Customer Date of Baselining Fri, 14 Feb 2025 05:00:58 +0200 Dev. Actual Duration Gantt Options Last Comment <p style="display:inline"><b>Evaluation License Error:</b> EXPIRED</p> Original Estimate PDM Actual Duration Planned End Tue, 21 Jan 2025 00:00:00 +0200 Planned Start Tue, 21 Jan 2025 00:00:00 +0200 Rank 0|xtijk9: Rank (Obsolete) 9223372036854775807 VTDirections