http://jira.mobinets.com/jira This file is an XML representation of an issue en-us 6.1.4 6159 19-11-2013 http://jira.mobinets.com/jira/browse/LS-398 L3 Support <p>• We are facing issues while creating upgrade requests for fixed and mobile( Req#1409),<br/> (it goes directly to solution_acceptance task).</p> <p>Upgrade service type is not working well as checked on prod and on staging for all services</p> LS-398

Upgrade Requests not working as expected

Bug Normal Cancelled Won't Fix Salem Dannawi Salem Dannawi SRD Wed, 21 May 2025 05:57:51 +0300 Wed, 28 May 2025 07:31:41 +0300 Fri, 23 May 2025 09:19:19 +0300 SRD Fri, 30 May 2025 00:00:00 +0300 0 2 <p>From: Sara Saddik &lt;Sara.Saddik@nuiva.com&gt; <br/> Sent: Thursday, May 22, 2025 1:19 PM<br/> To: Salem Dannawi &lt;Salem.Dannawi@mobinets.com&gt;; Abir Messaikeh &lt;Abir.Messaikeh@nuiva.com&gt;<br/> Cc: Khaled Khalil &lt;Khaled.Khalil@nuiva.com&gt;; Aya Said &lt;Aya.Said@nuiva.com&gt;<br/> Subject: RE: <a href="http://jira.mobinets.com/jira/browse/LS-398" title="Upgrade Requests not working as expected" class="issue-link" data-issue-key="LS-398"><del>LS-398</del></a>_Upgrade Requests not working as expected</p> <p>Dears,</p> <p>As per our flow and previous requests:<br/> • Mobile Coverage services skip the REQUEST_ACCEPTANCE task.<br/> • Not all services are upgradable.<br/> • Services that do not support upgrades include:<br/> o Fixed Line<br/> o SIP<br/> o ISDN<br/> o Fax<br/> o WFBB<br/> o Mobile Coverage<br/> • Mobile Coverage supports only the following service types: NEW, TENDER, and STUDY.</p> <p>Regards,<br/> Sara </p> <p>as per below new CR was requested in seperate ticket</p> Customer Dev. Actual Duration Gantt Options Last Comment <p style="display:inline"><b>Evaluation License Error:</b> EXPIRED</p> Original Estimate PDM Actual Duration Planned End Fri, 30 May 2025 00:00:00 +0300 Planned Start Fri, 30 May 2025 00:00:00 +0300 Rank 0|xtimqp: Rank (Obsolete) 9223372036854775807 Rejected By amessaikeh VTDirections