http://jira.mobinets.com/jira This file is an XML representation of an issue en-us 6.1.4 6159 19-11-2013 http://jira.mobinets.com/jira/browse/LS-569 L3 Support <p>We are currently receiving KQI tickets even though there are no discrepancies in our dumps. We believe tickets should not be generated if there are zero outdated dumps. This issue started after the empty description commit.<br/> Could you please investigate and help resolve this?<br/> Please find the logs for your reference. <br/> <a href="https://mobinets-my.sharepoint.com/personal/mohan_rathor_mobinets_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files%2Fnep%2Dserver%2Dlogs%2D12%2D08%2D2025%2D18%2D22%2Etgz&amp;parent=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files&amp;ga=1" class="external-link" rel="nofollow">https://mobinets-my.sharepoint.com/personal/mohan_rathor_mobinets_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files%2Fnep%2Dserver%2Dlogs%2D12%2D08%2D2025%2D18%2D22%2Etgz&amp;parent=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files&amp;ga=1</a><br/> Example Tickets:<br/> • IM3385914<br/> • IM3385915<br/> • IM3385916<br/> • IM3385918<br/> • IM3385919<br/> • IM3385920</p> LS-569

KQI Created even for 0 outdated dumps

Bug Normal Closed Fixed Abir Messaikeh Salem Dannawi Wed, 13 Aug 2025 07:24:47 +0300 Mon, 20 Oct 2025 15:26:52 +0300 Mon, 20 Oct 2025 15:26:27 +0300 NEP Tue, 19 Aug 2025 00:00:00 +0300 0 3 <p>Dears @Abir Messaikeh @Mohan Singh Rathor, </p> <p>Regarding the issue of receiving KQI tickets despite the outdated dump files count being zero, I have reverted the changes from the last commit, which may have caused this behavior. The fix will be included in patch 3.7.0.1335.<br/> Additionally, the empty description issue will be addressed later if it persists after reapplying the patch.</p> <p>Best Regards,</p> <p>Marwan Kanaan I Software Developer</p> <p>revalidate after applying the patch ...</p> <p>resolved this issue after applying on PROD</p> Customer Dev. Actual Duration Gantt Options Last Comment <p style="display:inline"><b>Evaluation License Error:</b> EXPIRED</p> Original Estimate PDM Actual Duration Planned End Tue, 19 Aug 2025 00:00:00 +0300 Planned Start Tue, 19 Aug 2025 00:00:00 +0300 Rank 0|xtip7d: Rank (Obsolete) 9223372036854775807 VTDirections