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    <title>Mobinets-JIRA</title>
    <link>http://jira.mobinets.com/jira</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>6.1.4</version>
        <build-number>6159</build-number>
        <build-date>19-11-2013</build-date>
    </build-info>

<item>
            <title>[LS-753] Number Change</title>
                <link>http://jira.mobinets.com/jira/browse/LS-753</link>
                <project id="14300" key="LS">L3 Support</project>
                    <description>&lt;p&gt;In the Number Change Scenario where an existing subscriber&apos;s number (the &quot;old subscriber&quot;) is replaced by a new subscriber&apos;s number (the &quot;new subscriber&quot;), the Network Element Platform (NEP) is incorrectly using the Old Subscriber Number (SN) when sending a Modify Request to iLink.&lt;br/&gt;
The correct behavior should be for the NEP to send the latest, newly associated SN that has been moved from the old subscriber to the new subscriber.&lt;br/&gt;
Example&lt;br/&gt;
&#8226;	Existing Association: SN 48575443FE96CAAD is associated with subscriber 24664885.&lt;br/&gt;
&#8226;	Number Change: Subscriber 24809480 is changed to 24664885.&lt;br/&gt;
&#8226;	SN Movement (Correct): SN 48575443EF0952B3 (previously on 24809480) is moved to 24664885.&lt;br/&gt;
&#8226;	Current NEP Error: NEP sends the old SN (48575443FE96CAAD) to iLink.&lt;br/&gt;
&#8226;	Required NEP Action: NEP must send the newly added SN (48575443EF0952B3) to iLink.&lt;/p&gt;

&lt;p&gt;Conclusion &amp;amp; Follow-Up&lt;/p&gt;

&lt;p&gt;The core problem is that the NEP is not selecting the latest and most relevant SN after a number change. Please review this required change.&lt;/p&gt;

&lt;p&gt;&amp;lt;env:Envelope xmlns:env=&lt;a href=&quot;http://www.w3.org/2003/05/soap-envelope&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;http://www.w3.org/2003/05/soap-envelope&lt;/a&gt;&amp;gt;&lt;br/&gt;
    &amp;lt;env:Header /&amp;gt;&lt;br/&gt;
    &amp;lt;env:Body&amp;gt;&lt;br/&gt;
        &amp;lt;ns2:ModifyRequest xmlns:ns2=&lt;a href=&quot;http://soa.comptel.com/2011/02/instantlink&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;http://soa.comptel.com/2011/02/instantlink&lt;/a&gt;&amp;gt;&lt;br/&gt;
            &amp;lt;ns2:RequestHeader&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:NeType&amp;gt;MSAN&amp;lt;/ns2:NeType&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:OrderNo&amp;gt;286249669&amp;lt;/ns2:OrderNo&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:ReqUser&amp;gt;NEP&amp;lt;/ns2:ReqUser&amp;gt;&lt;br/&gt;
            &amp;lt;/ns2:RequestHeader&amp;gt;&lt;br/&gt;
            &amp;lt;ns2:RequestParameters&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:Parameter name=&quot;REQ_OBJ&quot; value=&quot;8&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:Parameter name=&quot;NE_ID&quot; value=&quot;HUIMSAGCF&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:Parameter name=&quot;SUBS_NUM1&quot; value=&quot;24809480&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:Parameter name=&quot;PORT_VAL&quot; value=&quot;0-3-0&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:Parameter name=&quot;DEVICE_TYPE&quot; value=&quot;MA5600T&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:Parameter name=&quot;USER_NAME&quot; value=&quot;ghafa123&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:Parameter name=&quot;DEVICE_ID&quot; value=&quot;MUS1_01_MA5600T_OLT&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:Parameter name=&quot;SUBS_NUM2&quot; value=&quot;24664885&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:Parameter name=&quot;VOICE_PASSWORD&quot; value=&quot;1kuUs4Si&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:Parameter name=&quot;SERIAL_NO&quot; value=&quot;48575443FE96CAAD&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:Parameter name=&quot;NEW_AREA_CODE&quot; value=&quot;1&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;ns2:Parameter name=&quot;NEW_AREA_NAME&quot; value=&quot;buraimi&quot; /&amp;gt;&lt;br/&gt;
            &amp;lt;/ns2:RequestParameters&amp;gt;&lt;br/&gt;
        &amp;lt;/ns2:ModifyRequest&amp;gt;&lt;br/&gt;
    &amp;lt;/env:Body&amp;gt;&lt;br/&gt;
&amp;lt;/env:Envelope&amp;gt;&quot;&lt;br/&gt;
nep_fn_ui.2025-10-26.16.log:2025-10-26 13:57:00.203 &lt;span class=&quot;error&quot;&gt;&amp;#91;RMI TCP Connection(759656)-10.164.168.13&amp;#93;&lt;/span&gt; DEBUG&lt;br/&gt;
org.apache.http.wire - http-outgoing-40524&lt;br/&gt;
&amp;lt;&lt;br/&gt;
&amp;lt; &quot;&lt;br/&gt;
&amp;lt;?xml version=&apos;1.0&apos; encoding=&apos;UTF-8&apos;?&amp;gt;&lt;br/&gt;
&amp;lt;S:Envelope xmlns:S=&lt;a href=&quot;http://www.w3.org/2003/05/soap-envelope&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;http://www.w3.org/2003/05/soap-envelope&lt;/a&gt;&lt;br/&gt;
    xmlns:env=&lt;a href=&quot;http://www.w3.org/2003/05/soap-envelope&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;http://www.w3.org/2003/05/soap-envelope&lt;/a&gt;&amp;gt;&lt;br/&gt;
    &amp;lt;env:Header /&amp;gt;&lt;br/&gt;
    &amp;lt;S:Body&amp;gt;&lt;br/&gt;
        &amp;lt;Response xmlns=&lt;a href=&quot;http://soa.comptel.com/2011/02/instantlink&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;http://soa.comptel.com/2011/02/instantlink&lt;/a&gt;&amp;gt;&lt;br/&gt;
            &amp;lt;ResponseHeader&amp;gt;&lt;br/&gt;
                &amp;lt;RequestId&amp;gt;56595097&amp;lt;/RequestId&amp;gt;&lt;br/&gt;
                &amp;lt;Status&amp;gt;8&amp;lt;/Status&amp;gt;&lt;br/&gt;
                &amp;lt;OrderNo&amp;gt;286249669&amp;lt;/OrderNo&amp;gt;&lt;br/&gt;
                &amp;lt;StatusMessage&amp;gt; Error: ENDESC=The ONTSN does not exist.&amp;lt;/StatusMessage&amp;gt;&lt;br/&gt;
                &amp;lt;StatusMessageId&amp;gt;UNKNW910&amp;lt;/StatusMessageId&amp;gt;&lt;br/&gt;
                &amp;lt;Priority&amp;gt;5&amp;lt;/Priority&amp;gt;&lt;br/&gt;
                &amp;lt;ReqUser&amp;gt;NEP&amp;lt;/ReqUser&amp;gt;&lt;br/&gt;
                &amp;lt;ReceivedDate&amp;gt;2025-10-26T13:56:57.460+04:00&amp;lt;/ReceivedDate&amp;gt;&lt;br/&gt;
                &amp;lt;FinishedDate&amp;gt;2025-10-26T13:57:00.169+04:00&amp;lt;/FinishedDate&amp;gt;&lt;br/&gt;
            &amp;lt;/ResponseHeader&amp;gt;&lt;br/&gt;
            &amp;lt;ResponseParameters /&amp;gt;&lt;br/&gt;
            &amp;lt;RequestParameters&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;NOTIFICATION_MSG_LEVEL&quot; value=&quot;0&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;IL_REQ_USER&quot; value=&quot;NEP&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;RESP_QUEUE_ID&quot; value=&quot;SYNCSOA&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;ILJmsSenderId&quot;&lt;br/&gt;
                    value=&quot;jms-proxy-ilws-wat-med-ilapp01p-v.otg.om-b3NIN4dY7h&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;REQUEST_MODE&quot; value=&quot;SYNCHRONOUS&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;SERIAL_NO&quot; value=&quot;48575443FE96CAAD&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;USER_NAME&quot; value=&quot;ghafa123&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;PORT_VAL&quot; value=&quot;0-3-0&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;NEW_AREA_NAME&quot; value=&quot;buraimi&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;NEW_AREA_CODE&quot; value=&quot;1&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;DEVICE_TYPE&quot; value=&quot;MA5600T&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;VOICE_PASSWORD&quot; value=&quot;1kuUs4Si&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;DEVICE_ID&quot; value=&quot;MUS1_01_MA5600T_OLT&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;INTERFACE_VERSION&quot; value=&quot;1&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;REQ_OBJ&quot; value=&quot;8&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;CLIENT_ID&quot; value=&quot;bss&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;SUBS_NUM2&quot; value=&quot;24664885&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;ORIGIN&quot; value=&quot;1&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;SUBS_NUM1&quot; value=&quot;24809480&quot; /&amp;gt;&lt;br/&gt;
                &amp;lt;Parameter name=&quot;REQ_TYPE&quot; value=&quot;2&quot; /&amp;gt;&lt;br/&gt;
            &amp;lt;/RequestParameters&amp;gt;&lt;br/&gt;
        &amp;lt;/Response&amp;gt;&lt;br/&gt;
    &amp;lt;/S:Body&amp;gt;&lt;br/&gt;
&amp;lt;/S:Envelope&amp;gt;&lt;/p&gt;
</description>
                <environment></environment>
        <key id="144203">LS-753</key>
            <summary>Number Change</summary>
                <type id="1" iconUrl="http://jira.mobinets.com/jira/images/icons/issuetypes/bug.png">Bug</type>
                                            <priority id="10002" iconUrl="http://jira.mobinets.com/jira/images/icons/normal.png">Normal</priority>
                        <status id="10023" iconUrl="http://jira.mobinets.com/jira/images/icons/statuses/generic.png">Ready for QA</status>
                                    <resolution id="-1">Unresolved</resolution>
                                        <assignee username="sdannawi">Salem Dannawi</assignee>
                                    <reporter username="sdannawi">Salem Dannawi</reporter>
                        <labels>
                            <label>FN</label>
                    </labels>
                <created>Mon, 27 Oct 2025 05:48:34 +0200</created>
                <updated>Tue, 31 Mar 2026 14:20:45 +0300</updated>
                                                                            <component>FN</component>
                        <due>Tue, 28 Oct 2025 00:00:00 +0200</due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                            <timeestimate seconds="0">0 minutes</timeestimate>
                            <timespent seconds="64800">2 days, 2 hours</timespent>
                                <comments>
                            <comment id="135913" author="abada" created="Wed, 29 Oct 2025 07:54:31 +0200"  >&lt;p&gt;Hello,&lt;br/&gt;
After investigating the problem, I found that in production the same scenario completed successfully for the same order around 21:00, while the current issue occurred at 13:00.&lt;br/&gt;
I reviewed the logs for the 13:00 run and found no exceptions related to FN or NEP, only traces showing an incorrect serial number. Additionally, Shamim retried the scenario on the staging environment, and it worked fine.&lt;br/&gt;
Let&#8217;s keep the case under observation, and if the problem reappears, we&#8217;ll review the corresponding database entries to pinpoint the root cause.&lt;br/&gt;
Best regards,&lt;/p&gt;</comment>
                            <comment id="136319" author="abada" created="Tue, 4 Nov 2025 09:28:46 +0200"  >&lt;p&gt;I added detailed logs to help identify the issue if it reoccurs.&lt;br/&gt;
Patch: 3.7.0.1373&lt;/p&gt;</comment>
                            <comment id="146619" author="kkhalil" created="Tue, 31 Mar 2026 14:20:29 +0300"  >&lt;p&gt;to be closed by Shamim&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="120605" name="5434.png" size="199354" author="sdannawi" created="Mon, 27 Oct 2025 05:48:34 +0200"/>
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