http://jira.mobinets.com/jira This file is an XML representation of an issue en-us 6.1.4 6159 19-11-2013 http://jira.mobinets.com/jira/browse/LS-797 L3 Support <p>HBB Installation Journey Enhancement in CRM and requires change from the NEP side. Attached BRD for your reference. </p> <p>The change from the NEP side will be:<br/> As per existing process, NEP is getting Customer contact information from GetCustomerInfoByNumber API, which is reading the customer Contact details from the profile.<br/> Now, with this GTM, NEP to calls getFixedInternetDetails soap API to get external id and external id type and can extract the 3 new fields and send them to FFMS. <br/> External_ID, External_ID_Type<br/> 381,Primary contact<br/> 382,Secondary contact<br/> 383,Installation Date</p> LS-797

FW: GTM2002- HBB Installation Journey Enhancement

CR Normal Closed Done Ayed Bada Abir Messaikeh Tue, 25 Nov 2025 13:39:08 +0200 Thu, 16 Apr 2026 09:20:48 +0300 Thu, 16 Apr 2026 09:20:48 +0300 FN Wed, 31 Dec 2025 00:00:00 +0200 0 2 0 minutes 2 days, 5 hours 0 minutes 2 days, 5 hours <p>Please find the sample request/response payloads for order id 91363998 and subs no 45002563. </p> <p>Current Implementation:<br/> NEP is invoking GetCustomerInfoByNumber OM API to extract primary and secondary contact details and is passing to FFMS while calling FFMS create WO API .</p> <p>New implementation:<br/> NEP should invoke GetFixedInternetDetails OM API to extract primary contact no , secondary contact no and installation date and should pass to FMSS while calling FFMS create WO API. </p> <p>Also,Below highlighted changes to be implemented in FFMS Create WO request Body ----&gt;</p> <p>&lt;FIELDWORKORDER&gt;<br/> &lt;WODETAILS&gt;<br/> &lt;ARBOR_ITEM_ID&gt;519332758&lt;/ARBOR_ITEM_ID&gt;<br/> &lt;CHANNEL&gt;&lt;/CHANNEL&gt;<br/> &lt;CREATE_WHO&gt;u1377753&lt;/CREATE_WHO&gt;<br/> &lt;FINAL_ERROR&gt;&lt;/FINAL_ERROR&gt;<br/> &lt;FINAL_ERROR_CODE&gt;&lt;/FINAL_ERROR_CODE&gt;<br/> &lt;IR_REMARKS&gt;&lt;/IR_REMARKS&gt;<br/> &lt;ITEM_ID&gt;519332758&lt;/ITEM_ID&gt;<br/> &lt;LANGUAGE_CODE&gt;1&lt;/LANGUAGE_CODE&gt;<br/> &lt;NETWORK_TYPE&gt;2&lt;/NETWORK_TYPE&gt;<br/> &lt;ORDER_DATE&gt;11-23-2025 10:17:59&lt;/ORDER_DATE&gt;<br/> &lt;ORDER_ID&gt;91363998&lt;/ORDER_ID&gt;<br/> &lt;PLAN_NAME&gt;&lt;/PLAN_NAME&gt;<br/> &lt;REQUESTID&gt;&lt;/REQUESTID&gt;<br/> &lt;SALES_CODE&gt;&lt;/SALES_CODE&gt;<br/> &lt;SERORDNO&gt;519332758&lt;/SERORDNO&gt;<br/> &lt;SURVEY_DT&gt;&lt;/SURVEY_DT&gt; ---&gt; should contain installation Date (extract external id for external id type 383 from GetFixedInternetDetails response )<br/> &lt;TIMS_STATUS&gt;notYetStarted&lt;/TIMS_STATUS&gt;<br/> &lt;USAGE_TYPE&gt;GPON VOICE AND DATA HP1&lt;/USAGE_TYPE&gt;<br/> &lt;USAGE_TYPE_CODE&gt;G&lt;/USAGE_TYPE_CODE&gt;<br/> &lt;VDSL_FLAG&gt;TRUE&lt;/VDSL_FLAG&gt;<br/> &lt;WO_TYPE&gt;INSTALLATION&lt;/WO_TYPE&gt;<br/> &lt;WO_TYPE_CODE&gt;10&lt;/WO_TYPE_CODE&gt;<br/> &lt;/WODETAILS&gt;<br/> &lt;CUSTOMERDETAILS&gt;<br/> &lt;ACCOUNT_CATEGORY&gt;Fixed-Residential&lt;/ACCOUNT_CATEGORY&gt;<br/> &lt;ACCOUNT_NO&gt;11769185&lt;/ACCOUNT_NO&gt;<br/> &lt;ADDRESS&gt;Mahdah DHAHIRAFlat:111, Way:111, Building:111 111 111&lt;/ADDRESS&gt;<br/> &lt;CONTACT1_PHONE&gt;63710016&lt;/CONTACT1_PHONE&gt; ---&gt; should contain primary contact no (extract external id for external id type 381 from GetFixedInternetDetails response)<br/> &lt;CONTACT2_PHONE&gt;&lt;/CONTACT2_PHONE&gt; ---&gt; should contain secondary contact no (extract external id for external id type 382 from GetFixedInternetDetails response) <br/> &lt;CUSTOMER_CONTACT&gt;63710016&lt;/CUSTOMER_CONTACT&gt;<br/> &lt;FULL_NAME&gt;MRS SPA SPA SPA SPA&lt;/FULL_NAME&gt;<br/> &lt;LAT&gt;&lt;/LAT&gt;<br/> &lt;LONGT&gt;&lt;/LONGT&gt;<br/> &lt;PHONE_NO&gt;45002563&lt;/PHONE_NO&gt;<br/> &lt;/CUSTOMERDETAILS&gt;<br/> &lt;JOBDETAILS&gt;<br/> &lt;JOB&gt;<br/> &lt;COMPLETED_BY&gt;&lt;/COMPLETED_BY&gt;<br/> &lt;COMPLETED_ON&gt;&lt;/COMPLETED_ON&gt;<br/> &lt;SLNO&gt;1&lt;/SLNO&gt;<br/> &lt;TASK_ID&gt;15&lt;/TASK_ID&gt;<br/> &lt;TASK_ROWID&gt;&lt;/TASK_ROWID&gt;<br/> &lt;TASK_TYPE&gt;CPE INSTALLATION&lt;/TASK_TYPE&gt;<br/> &lt;/JOB&gt;<br/> &lt;JOB&gt;<br/> &lt;COMPLETED_BY&gt;&lt;/COMPLETED_BY&gt;<br/> &lt;COMPLETED_ON&gt;&lt;/COMPLETED_ON&gt;<br/> &lt;SLNO&gt;2&lt;/SLNO&gt;<br/> &lt;TASK_ID&gt;4&lt;/TASK_ID&gt;<br/> &lt;TASK_ROWID&gt;&lt;/TASK_ROWID&gt;<br/> &lt;TASK_TYPE&gt;PHONE INSTALLATION&lt;/TASK_TYPE&gt;<br/> &lt;/JOB&gt;<br/> &lt;JOB&gt;<br/> &lt;COMPLETED_BY&gt;&lt;/COMPLETED_BY&gt;<br/> &lt;COMPLETED_ON&gt;&lt;/COMPLETED_ON&gt;<br/> &lt;SLNO&gt;3&lt;/SLNO&gt;<br/> &lt;TASK_ID&gt;1&lt;/TASK_ID&gt;<br/> &lt;TASK_ROWID&gt;&lt;/TASK_ROWID&gt;<br/> &lt;TASK_TYPE&gt;VOICE SWITCHING&lt;/TASK_TYPE&gt;<br/> &lt;/JOB&gt;<br/> &lt;JOB&gt;<br/> &lt;COMPLETED_BY&gt;&lt;/COMPLETED_BY&gt;<br/> &lt;COMPLETED_ON&gt;&lt;/COMPLETED_ON&gt;<br/> &lt;SLNO&gt;4&lt;/SLNO&gt;<br/> &lt;TASK_ID&gt;10&lt;/TASK_ID&gt;<br/> &lt;TASK_ROWID&gt;&lt;/TASK_ROWID&gt;<br/> &lt;TASK_TYPE&gt;ADSL - Switch&lt;/TASK_TYPE&gt;<br/> &lt;/JOB&gt;<br/> &lt;JOB&gt;<br/> &lt;COMPLETED_BY&gt;&lt;/COMPLETED_BY&gt;<br/> &lt;COMPLETED_ON&gt;&lt;/COMPLETED_ON&gt;<br/> &lt;SLNO&gt;5&lt;/SLNO&gt;<br/> &lt;TASK_ID&gt;38&lt;/TASK_ID&gt;<br/> &lt;TASK_ROWID&gt;&lt;/TASK_ROWID&gt;<br/> &lt;TASK_TYPE&gt;Create Subscriber Account in Radius&lt;/TASK_TYPE&gt;<br/> &lt;/JOB&gt;<br/> &lt;/JOBDETAILS&gt;<br/> &lt;NETWORKDETAILS&gt;<br/> &lt;ACCESS_NODE_NAME&gt;QUR2_01_MA5600T_OLT&lt;/ACCESS_NODE_NAME&gt;<br/> &lt;ACCESS_NODE_TYPE&gt;OLT&lt;/ACCESS_NODE_TYPE&gt;<br/> &lt;AN_SEC_SIDE_SPLITTER_PORT&gt;ONT 7/22&lt;/AN_SEC_SIDE_SPLITTER_PORT&gt;<br/> &lt;AP_NO&gt;0003&lt;/AP_NO&gt;<br/> &lt;AP_SEC_SIDE_SPLITTER_PORT&gt;1-27&lt;/AP_SEC_SIDE_SPLITTER_PORT&gt;<br/> &lt;CABINET&gt;000S&lt;/CABINET&gt;<br/> &lt;DPOINT&gt;0003&lt;/DPOINT&gt;<br/> &lt;DROP_SIDE_DP&gt;&lt;/DROP_SIDE_DP&gt;<br/> &lt;DROP_SIDE_SPLITTER_PORT&gt;&lt;/DROP_SIDE_SPLITTER_PORT&gt;<br/> &lt;EXC&gt;QUR2&lt;/EXC&gt;<br/> &lt;EXCHANGE_CABLE_PAIR&gt;&lt;/EXCHANGE_CABLE_PAIR&gt;<br/> &lt;FDH_NO&gt;000S&lt;/FDH_NO&gt;<br/> &lt;FDH_SEC_SIDE_SPLITTER_PORT&gt;ONT 7/22&lt;/FDH_SEC_SIDE_SPLITTER_PORT&gt;<br/> &lt;GPON_PORT&gt;1/0/13/0/6&lt;/GPON_PORT&gt;<br/> &lt;LINE_STATUS&gt;Pending&lt;/LINE_STATUS&gt;<br/> &lt;MDFH&gt;&lt;/MDFH&gt;<br/> &lt;MDFV&gt;&lt;/MDFV&gt;<br/> &lt;MOTHER_EXC&gt;&lt;/MOTHER_EXC&gt;<br/> &lt;NEW_EQN&gt;A0/13/6&lt;/NEW_EQN&gt;<br/> &lt;OLD_EQN&gt;0-13-6|A0-13-6&lt;/OLD_EQN&gt;<br/> &lt;PREV_NEW_EQN&gt;&lt;/PREV_NEW_EQN&gt;<br/> &lt;PREV_OLD_EQN&gt;&lt;/PREV_OLD_EQN&gt;<br/> &lt;PREV_PHONE_NO&gt;&lt;/PREV_PHONE_NO&gt;<br/> &lt;PRIMARY_CABLE_PAIR_NO&gt;&lt;/PRIMARY_CABLE_PAIR_NO&gt;<br/> &lt;PRIMARY_SIDE_CABINET_PORT&gt;&lt;/PRIMARY_SIDE_CABINET_PORT&gt;<br/> &lt;PRIMARY_SIDE_SPLITTER_PORT&gt;OLT 7/1&lt;/PRIMARY_SIDE_SPLITTER_PORT&gt;<br/> &lt;REGION&gt;MUSCAT&lt;/REGION&gt;<br/> &lt;SECONDARY_SIDE_CABINET_PORT&gt;&lt;/SECONDARY_SIDE_CABINET_PORT&gt;<br/> &lt;SECONDARY_SIDE_DP_PORT&gt;&lt;/SECONDARY_SIDE_DP_PORT&gt;<br/> &lt;SPLICING_ODF_PORT&gt;16-6&lt;/SPLICING_ODF_PORT&gt;<br/> &lt;SPLITTING_ODF_PORT&gt;16-6&lt;/SPLITTING_ODF_PORT&gt;<br/> &lt;TERMINATION_ODF_PORT&gt;12-4&lt;/TERMINATION_ODF_PORT&gt;<br/> &lt;/NETWORKDETAILS&gt;<br/> &lt;/FIELDWORKORDER&gt;</p> <p>This process covers the required changes, which consist of passing three fields from GetFixedInternetDetails to the FFMS Create WO API.</p> <p>FixFlowableException appearing in the logs. This issue has already been fixed.<br/> Please re-upload the process and retest the scenario.</p> <p>Fn is synchronized with primaryContactNo and secondaryContactNo. Please upload the related process to cover this use case<br/> patch 3.7.0.1398</p> <p>Actual DEv WL = 2.5 md</p> <p>We need to roll it back as per Omantel request as they are changing the rules again</p> <p>roll back done - closing this item accordingly</p> LS-808 LS-798 LS-807 Actual Start Wed, 26 Nov 2025 00:00:00 +0200 Baseline End Wed, 31 Dec 2025 00:00:00 +0200 Baseline Start Wed, 31 Dec 2025 00:00:00 +0200 Customer Date of Baselining Wed, 26 Nov 2025 14:29:05 +0200 Dev. Actual Duration Gantt Options Last Comment <p style="display:inline"><b>Evaluation License Error:</b> EXPIRED</p> Original Estimate PDM Actual Duration Planned End Wed, 31 Dec 2025 00:00:00 +0200 Planned Start Wed, 31 Dec 2025 00:00:00 +0200 Rank 0|xtiubl: Rank (Obsolete) 9223372036854775807 VTDirections