http://jira.mobinets.com/jira This file is an XML representation of an issue en-us 6.1.4 6159 19-11-2013 http://jira.mobinets.com/jira/browse/LS-874 L3 Support <p>Kindly align the resource for the below mentioned bug observed by Customer in Zain IQ Prod:</p> <p>Please find below reported issue from the customer , </p> <p>on 31-Dec-2025 : IQ Asset Team did financial import for 23 items for Dec 2025 and approved in WF , but these 23 items not showing in the FR.<br/> On 1st Jan 2026 : Then IQ Team import it again and approve it again at 1st of Jan 2026 , and shown successfully on FR.</p> <p>Please support to check and analysis this case and feedback to us . <br/> Attached Approval Audit log report for reference &amp; support. </p> LS-874

Zain IQ | FR didnt import on 1st time

Bug Normal Closed Fixed Bessem Manita Daljeet Singh Virdi Mon, 12 Jan 2026 08:16:11 +0200 Thu, 12 Mar 2026 04:16:14 +0200 Thu, 12 Mar 2026 04:16:14 +0200 Financial Wed, 14 Jan 2026 00:00:00 +0200 0 3 0 minutes 1 week, 1 day, 6 hours, 30 minutes <p>logs below</p> <p><a href="https://mobinets-my.sharepoint.com/:u:/p/manjit_kumar/IQB1XNbcws-QRJ76KP6-1EJVAThOUvqnRG33RsrHcdhlyTQ?e=gOZFqu" class="external-link" rel="nofollow">https://mobinets-my.sharepoint.com/:u:/p/manjit_kumar/IQB1XNbcws-QRJ76KP6-1EJVAThOUvqnRG33RsrHcdhlyTQ?e=gOZFqu</a></p> <p><a href="https://mobinets-my.sharepoint.com/:u:/p/manjit_kumar/IQABlK_UswSeQ6yD3tZEXRy9AZRl5EoIgrfRljFTnaBLTLM?e=dqqOah" class="external-link" rel="nofollow">https://mobinets-my.sharepoint.com/:u:/p/manjit_kumar/IQABlK_UswSeQ6yD3tZEXRy9AZRl5EoIgrfRljFTnaBLTLM?e=dqqOah</a></p> <p>Dear Team,<br/> The server logs show that the approval of financial requests was triggered during the FR sync process. This caused the financial data to be overwritten by the synchronization.<br/> Dear Manjit,<br/> Could you please check the current FR sync trigger time and advise whether it can be advanced to prevent this from occurring again?</p> <ul class="alternate" type="square"> <li>Fixed, released in patch 3.7.1.703</li> </ul> <ul class="alternate" type="square"> <li>Exclude financial attribute from FR synch</li> </ul> <p>under testing , 1 case reported by Daljeet to be reviewed by Bessem </p> <p>Daljeet to contine testing Active part and remaining attributes</p> <p>All the Testing has been done attached here all the documents. Waiting for the L3 response.</p> <p>Dear Daljeet,<br/> Please find my observations below regarding the shard test cases:</p> <ul> <li>IT Asset – The issue was not reproducible locally. After modifying the serial number of the IT Asset and triggering FR sync, a new record was correctly inserted into the Unmapped report.</li> <li>Active Node – Similarly, I was able to modify the serial number of a different node, and the changes were accurately reflected in the Unmapped/FR report.</li> <li>Status Flag Column – Please note that this attribute is calculated based on the asset’s last XML update date, which differs from the change date attribute. Manual updates to the asset do not affect the XML update date column. The status is marked as “Decommissioned” when no XML import has been performed for that asset in the last 14 days.</li> <li>Sync Date Attribute – I found that the sync date attribute from FR report was not being updated after the latest patch. This has now been fixed, will be released in patch 3.7.1.704.</li> </ul> <p>Few issue left will be taken care by internal ticket</p> Actual Start Thu, 15 Jan 2026 00:00:00 +0200 Baseline End Wed, 14 Jan 2026 00:00:00 +0200 Baseline Start Wed, 14 Jan 2026 00:00:00 +0200 Customer Date of Baselining Fri, 16 Jan 2026 12:53:05 +0200 Dev. Actual Duration Gantt Options Last Comment <p style="display:inline"><b>Evaluation License Error:</b> EXPIRED</p> Original Estimate PDM Actual Duration Planned End Wed, 14 Jan 2026 00:00:00 +0200 Planned Start Wed, 14 Jan 2026 00:00:00 +0200 Rank 0|xtivwh: Rank (Obsolete) 9223372036854775807 VTDirections