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    <language>en-us</language>    <build-info>
        <version>6.1.4</version>
        <build-number>6159</build-number>
        <build-date>19-11-2013</build-date>
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            <title>[LS-949] RB not showing report on kk circle prod </title>
                <link>http://jira.mobinets.com/jira/browse/LS-949</link>
                <project id="14300" key="LS">L3 Support</project>
                    <description>&lt;p&gt;ON PROD , FOR KK CIRCLE THE LATEST RB REPORT WE ARE NOT ABLE TO EXPORT .&lt;/p&gt;</description>
                <environment></environment>
        <key id="152704">LS-949</key>
            <summary>RB not showing report on kk circle prod </summary>
                <type id="1" iconUrl="http://jira.mobinets.com/jira/images/icons/issuetypes/bug.png">Bug</type>
                                            <priority id="10002" iconUrl="http://jira.mobinets.com/jira/images/icons/normal.png">Normal</priority>
                        <status id="10023" iconUrl="http://jira.mobinets.com/jira/images/icons/statuses/generic.png">Ready for QA</status>
                                    <resolution id="10200">Not Fixed</resolution>
                                        <assignee username="ptiwari">Priyasha Tiwari</assignee>
                                    <reporter username="ptiwari">Priyasha Tiwari</reporter>
                        <labels>
                            <label>NEP_D</label>
                    </labels>
                <created>Tue, 24 Feb 2026 05:15:46 +0200</created>
                <updated>Fri, 17 Apr 2026 05:05:38 +0300</updated>
                            <resolved>Wed, 25 Mar 2026 08:14:43 +0200</resolved>
                                                                    <component>NEP</component>
                        <due>Wed, 25 Feb 2026 00:00:00 +0200</due>
                            <votes>0</votes>
                                    <watches>4</watches>
                                            <timeestimate seconds="0">0 minutes</timeestimate>
                            <timespent seconds="183600">1 week, 1 day, 3 hours</timespent>
                                <comments>
                            <comment id="145018" author="bmanita" created="Mon, 9 Mar 2026 10:50:48 +0200"  >&lt;p&gt;Dear Priyasha,&lt;br/&gt;
We have encountered this type of error before. In most cases, it was related to a memory issue.&lt;br/&gt;
Could you please check with the integration team to resolve it ?&lt;/p&gt;

&lt;p&gt;BR,&lt;br/&gt;
Bessem&lt;/p&gt;</comment>
                            <comment id="145720" author="amessaikeh" created="Wed, 18 Mar 2026 11:07:38 +0200"  >&lt;p&gt;Even after increasing the client memory to 20G , the RB report is still not opening    with direct access to  KK circle URL which is abnormal and we still need some way to do that&lt;/p&gt;

&lt;p&gt;Regards&lt;br/&gt;
Abir&lt;/p&gt;</comment>
                            <comment id="146207" author="skashyap" created="Wed, 25 Mar 2026 04:34:57 +0200"  >&lt;p&gt;build 3.7.71.569 released with rb opening changes&lt;/p&gt;</comment>
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                            <attachment id="128905" name="KK PROD RB REPORT ISSUE .png" size="48150" author="ptiwari" created="Tue, 24 Feb 2026 05:18:51 +0200"/>
                            <attachment id="128911" name="server.log.2026-02-21_KK 1.tgz" size="16905775" author="ptiwari" created="Tue, 24 Feb 2026 05:58:14 +0200"/>
                            <attachment id="128910" name="server.log.2026-02-22_KK 1.tgz" size="14577357" author="ptiwari" created="Tue, 24 Feb 2026 05:58:14 +0200"/>
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