http://jira.mobinets.com/jira This file is an XML representation of an issue en-us 6.1.4 6159 19-11-2013 http://jira.mobinets.com/jira/browse/LS-989 L3 Support <p>End user is updating the SLA Cong from the service account report and team are now asking to be reflected automatically to the node and to be matched with CE Custom report as well based on Service account.</p> LS-989

Mismatch in SLA category Between Service Account and Custom NEP Report

Bug Normal Closed Fixed Abir Messaikeh Khaled M Ayoubi Mon, 9 Mar 2026 11:13:18 +0200 Wed, 15 Apr 2026 11:06:49 +0300 Wed, 15 Apr 2026 11:06:39 +0300 NEP Mon, 16 Mar 2026 00:00:00 +0200 0 3 0 minutes 2 days <p>From: Abir Messaikeh &lt;Abir.Messaikeh@nuiva.com&gt; <br/> Sent: Thursday, March 12, 2026 2:13 PM<br/> To: Marwan Kanaan &lt;Marwan.Kanaan@nuiva.com&gt;<br/> Cc: support &lt;support@mobinets.com&gt;; Khaled Khalil &lt;Khaled.Khalil@nuiva.com&gt;; Khaled Ayoubi &lt;khaled.ayoubi@omantel.om&gt;<br/> Subject: RE: Mismatch in SLA category Between Service Account and Custom NEP Report</p> <p>Dear Marwan </p> <p>The customer is insisting to also have the same update of SLA account details in custom NE Report – so we will update only the one account available in this report. </p> <p>@khaled , Marwan would need to know the process followed for service account to Routers so that he can make this update once this is triggered.</p> <p>Thx</p> <p>From: Abir Messaikeh &lt;abir.messaikeh@nuiva.com&gt; <br/> Sent: Tuesday, March 10, 2026 1:25 PM<br/> To: Khaled Khalil &lt;Khaled.Khalil@nuiva.com&gt;; Khaled Ayoubi &lt;khaled.ayoubi@omantel.om&gt;; Marwan Kanaan &lt;Marwan.Kanaan@nuiva.com&gt;<br/> Cc: support &lt;support@mobinets.com&gt;<br/> Subject: RE: Mismatch in SLA category Between Service Account and Custom NEP Report</p> <p>Dear Khaled </p> <p>This topic was already discussed with L3 and we agreed to use the new report Service Account NE Association</p> <p>Below ticket for reference <a href="http://jira.mobinets.com/jira/browse/LS-519" title="Deduce accounts details of custom NE from Service Account automatically" class="issue-link" data-issue-key="LS-519">LS-519</a><br/> Deduce accounts details of custom NE from Service Account automatically</p> <p>Also same is mentioned in tracker - I will update her on that thread and we can suggest if we shall hide that field from custom NE report to avoid any confusion<br/> 48 automatically allign custom NE report with Service Account report IP Issue Ls-519 AlAnoud Closed 30-7 Custom NE was designed earlier to get one account and manually , the new report Service Account NE Association should be consulted as it is building this association automatically, plus a new patch was released to fix a bug found during validation<br/> 14- Aug new CR required due to dependency<br/> 21- to confirm closure with Al Anoud As patch applied for sync with new report</p> <p>Regards<br/> Abir<br/> From: Khaled Khalil &lt;Khaled.Khalil@nuiva.com&gt; <br/> Sent: Sunday, March 8, 2026 12:17 PM<br/> To: Khaled Ayoubi &lt;khaled.ayoubi@omantel.om&gt;; Abir Messaikeh &lt;abir.messaikeh@nuiva.com&gt;; Marwan Kanaan &lt;Marwan.Kanaan@nuiva.com&gt;<br/> Cc: support &lt;support@mobinets.com&gt;<br/> Subject: Re: Mismatch in SLA category Between Service Account and Custom NEP Report</p> <p>@Marwan Kanaan</p> <p>Get Outlook for Android<br/> ________________________________________<br/> From: Khaled Ayoubi &lt;khaled.ayoubi@omantel.om&gt;<br/> Sent: Sunday, March 8, 2026 4:34:29 AM<br/> To: Khaled Khalil &lt;khaled.khalil@nuiva.com&gt;; Abir Messaikeh &lt;abir.messaikeh@nuiva.com&gt;<br/> Cc: support &lt;support@mobinets.com&gt;<br/> Subject: Re: Mismatch in SLA category Between Service Account and Custom NEP Report </p> <p>Dear Dr @Khaled Khalil, </p> <p>Please assign one resource to fix the below issue. </p> <p>End user is updating the SLA Cong from the service account report and team are now asking to be reflected automatically to the node and to be matched with CE Custom report as well based on Service account. </p> <p>Best Regards, </p> <p>Khaled</p> <p>Dear @Khaled M Ayoubi,</p> <p>Kindly note that the edit behavior has now been implemented and will be available in Patch 3.7.0.1435.</p> <p>Furthermore, significant optimization has been applied to both the create and edit processes.</p> <p>Best Regards,<br/> Marwan Kanaan I Software Developer</p> <p>Applied on PROD</p> Actual Start Thu, 12 Mar 2026 00:00:00 +0200 Baseline End Mon, 16 Mar 2026 00:00:00 +0200 Baseline Start Mon, 16 Mar 2026 00:00:00 +0200 Customer Date of Baselining Mon, 16 Mar 2026 07:07:12 +0200 Dev. Actual Duration Gantt Options Last Comment <p style="display:inline"><b>Evaluation License Error:</b> EXPIRED</p> Original Estimate PDM Actual Duration Planned End Mon, 16 Mar 2026 00:00:00 +0200 Planned Start Mon, 16 Mar 2026 00:00:00 +0200 Product Rank 0|xtiyop: Rank (Obsolete) 9223372036854775807 VTDirections