Details
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Type:
Bug
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Status:
Rejected
(View Workflow)
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Priority:
Normal
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Resolution: Cancelled
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Affects Version/s: None
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Fix Version/s: None
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Component/s: SRD
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Customer:Mobinets
Description
I have created FBB request,
When I have selected OBB solution in service resources and save it,
the request status will go directly to BOQ_COMPLETED, while the OBB milestone is activated as shown in snapshot attached but the request is not updated OBB task, it has gone to GTM directly.
Please advise
request 1611253
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-11-17 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-11-17 24:00 (milestone: set planned end date to due date) |
| Assignee | Hassan Abdine [ habdine ] | Ayed Bada [ abada ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
-
- Time Spent:
- 1 hour
-
test the case on staging
| Customer | OMAN-Tel [ 12200 ] | Mobinets [ 12900 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 1 hour [ 3600 ] | |
| Worklog Id | 283719 [ 283719 ] |
| Baseline Start | 2025-11-17 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-11-17 24:00 (set baseline based of initial work logging) |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Time Spent | 1 hour [ 3600 ] | 2 hours [ 7200 ] |
| Worklog Id | 283737 [ 283737 ] |
| Time Spent | 2 hours [ 7200 ] | 1 day [ 28800 ] |
| Worklog Id | 283738 [ 283738 ] |
| Status | To Be Released [ 10400 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | Rejected [ 10100 ] |
| Assignee | Ayed Bada [ abada ] | Salem Dannawi [ sdannawi ] |
| Resolution | Cancelled [ 10100 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
42m 23s | 1 | Ayed Bada | 14/Nov/25 1:30 PM | |||||
|
4d 39m | 1 | Ayed Bada | 18/Nov/25 2:10 PM | |||||
|
9s | 1 | Ayed Bada | 18/Nov/25 2:10 PM | |||||
|
16h 17m | 1 | Khaled Khalil | 19/Nov/25 6:27 AM | |||||
|
12s | 1 | Khaled Khalil | 19/Nov/25 6:27 AM |
|
Links Hierarchy |
 Documentation
|
After checking this behavior on other environments and analyzing both the logs and the process flow, I found that there is a business rule in the SRD_FEASIBILITY_ACCEPTANCE process.
When the selectedSolution is "OBB", the process is designed to move directly to BOQ_COMPLETED, which explains why it goes to GTM immediately without passing through the CONFIRM_SOLUTION human task.
If this is not the expected behavior, I can remove this business rule from the process.